Customer Service Team Member
Resume:
Danara Starr Phillips
**** * ***** ** ** Tierra
Hereford, AZ 85615
Key Skills:
• Experienced team member
• Organized & self-motivated
• Develop, implement, & monitor policies, & procedures
• Experience in workplace teaching, & training
• Reputation for meeting deadlines
• Excellent communication skills
• Flexible and willing to learn new procedures
• Perform well while challenged and/or under pressure.
• Proactive in problem solving and implementing solutions.
• MS Office, Excel, Word, and Publisher
• Typing speed average 65WPM
Trained to input Insurance Information; Schedule/Confirm/Cancel Appointments; Initiate/Update Client Information.
03/2022 – Current:
In-Home Hospice Caregiver
Vida Feliz Care Agency
1.Helping with tasks like bathing, dressing, feeding, and going to the bathroom.
Assisting with maintaining cleanliness and comfort, including showering, brushing teeth, and combing hair,
2.Ensuring the patient takes medications correctly, at the right time, and in the right dosages.
3.Being present and offering emotional support to the patient. Providing comfort and understanding during difficult times.
4.Reporting changes in the patient's condition, asking questions, and seeking clarification on care plans.
5.Ensuring the patient's wishes and preferences are respected
07/27/2020 – 04/01/2025:
Intake Clinician/BHT
SEABHS
1. Completes and trains Co-Workers as directed in the screening of new service requests within the clinic by means of an agency approved procedure which ensures that all individuals are adequately and appropriately served according to their individual needs and in accordance with existing Board policies and procedures.
2. Participates in regular interdisciplinary staff meetings held at position location.
3. Accepts newly assigned cases in which the diagnostic intake has been completed by a licensed provider. Completes case management assessment on all clients entering caseload.
4. Develops appropriate treatment/service plans with clients as the means for implementing appropriate services and developing effective alliances with clients.
5. Provides on-going supportive and/or case management functions in accordance with the problems, needs, and the strategies identified within the service plan in order to help the clients to achieve the stated goals and objectives.
6. Provides face to face reviews with the client and/or relevant staff on a regular basis the progress made in reaching service goals so that the service plan can be modified as necessary to ensure that the goals and objectives are being achieved. The frequency reviews will be determined by relevant requirements.
7. Documents all service contacts on a timely basis including face-to-face interviews, collateral and networking contacts, correspondence and maintains the case records in accordance with agency and regulatory standards and requirements.
8. Participates in interagency planning and service coordination activities as directed to improve and enhance service continuity and effectiveness for clients to include but not be inclusive of referrals to interagency programs if staff meets requirements of Qualified Mental Health Professional according to DMAS requirements.
9. Meets regularly with the immediate supervisor as a means of enhancing professional growth, reviewing and processing the provision of case management services, and dealing with appropriate administrative issues.
10. Maintains close communication with the consulting psychiatrist and the MH nurse for input regarding medication compliance, side effects of medication, and medication changes and alerts these members of the staff of any changes in client adjustment which might suggest decompensation and a need for more aggressive intervention.
11. Maintains service logs and turns them in on a weekly basis so that staff and client service information can be reviewed by supervisors and management personnel and can be reported to local and state funding sources to determine if performance contract levels of service have been achieved and/or maintained.
12. Performs other duties as assigned by the supervisor which are consistent with the position and in compliance with agency policies and procedures.
13. Trained in and assisted Co-Workers on completing SMI/SED Documentation.
12/09/2014 to 07/21/2020:
HQ Aide
Palominas School District
1. Assists teacher with conducting lessons, managing the classroom and developing materials.
2. Track student progress during the school year and create reports to let parents understand what their children are learning.
3. Empower students through programs designed to enhance their academic and social achievements.
4. Work with computers and specialized AV equipment to make these resources available to the teacher during lessons.
5. Act as a nurturing and encouraging influence for students during lessons.
6. Monitor the classroom and minimize distractions and disruptions.
03/24/2014 to 02/01/2015:
Behavioral Health Tech (BHT)
Caring Connections Special Needs LLC
1. Observe and influence patients' behavior, communicating and interacting with them and teaching, counseling, or befriending them.
2. Monitor patients physical and emotional well-being and report unusual behavior or physical ailments to medical staff.
3. Restrain violent, potentially violent, or suicidal patients by verbal or physical means as required.
4. Develop or teach strategies to promote client wellness and independence.
5. Encourage patients to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships.
6. Aid patients in performing tasks, such as bathing or keeping beds, clothing, or living areas clean.
7. Contact patients' relatives to arrange family conferences.
8. Administer oral medications following physician's prescriptions and hospital procedures.
9. Getting information - observing, receiving, and otherwise obtaining information from all relevant sources.
10. Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
11. Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
12. Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
13. Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
14. Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
15. Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
16. Establishing and Maintaining Interpersonal Relationships – Developing constructive and cooperative working relationships with others and maintaining them over time.
17. Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
18. Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
19. Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
20. Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.
21. Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used.
22. Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
23. Interacting with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
24. Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
25. Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.
26. Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
27. Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
28. Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.
29. Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
30. Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
31. Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
32. Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
33. Operating Vehicles, Mechanized Devices, or Equipment - Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
09/2007 to 03/2014: Direct Support Professional
AIRES
1. Assists with information gathering for Personal Outcome Measures, and other assessments; Assists people with maintaining a clean, safe, and orderly home by following safety and infection control procedures; educates people about maintaining homes.
2. Maintains and expands skills and knowledge relevant to providing high quality support and services.
3. Obtains and maintains all required certifications and trainings and applies the information to support people served.
4. Maintains open communication and cooperative work effort with Lead DSP and other staff to assure quality and continuity of support to people served.
5. Supports the vision of the Company while empowering each person to direct their own life choices.
6. Reports and/or documents routine and unusual events including completing daily logs, accident reports, outcome data sheets, etc. in a concise, understandable, and legible manner.
7. Assist people with fiscal management while safeguarding their funds; this may include completing ledgers, reconciling accounts and assisting people with spending choices.
8. Ensures that people exercise their rights and that rights are not restricted without due process.
9. Ensures people are treated with dignity and respect.
10. Performs other duties as assigned.
Contact this candidate