Medical Assistant Customer Service

Candace M. Piel

**** ***** ******* *** ***********, NY 12072

***********@*****.*** · 518-***-****

Meticulous, and excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Health Care, Finance, Customer Service and Legal.

Experience

February 2012 to July 2013

Medical Assistant, Latham Medical Center

• Recorded patient histories, Vitals, Check patients in and out

• Updated patient records, Performed EKG's, blood draws, INR's, Spiro's and peek flows

• Performed strep testing, Pregnancy testing, Urine cultures, Room inventory, Procedure set-up

September 2008 to November 2010

Call center Rep/ Floor Support, Affiliated Computer Services

• Answered an average of 75 CPD, Assisted with customer questions and concerns

• Data entry, Account management, Processing payments, Deciphering legal documentation

• Floor support for co-workers, training new employees, New system testing

March 2006 to September 2008

Permit agent, xerofax incorporation

• Obtained oversized, overweight, trip and fuel permits, Calling other states for approval

• Billing customer accounts, Routing truck drivers, Resolved customer billing disputes

• Training new hires, Answering a multi-line phone system

Education

2011-2012

Medical Assistant, Branford hall career institute

2011

General education diploma, washington irving high school

Skills

●Computer Proficiency

●Customer Service Operations

●Records Management

●Successful Leader or Team Member

●Light Medical Coding & Billing

●Employee Training & Supervision

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