Customer Service Sales Team
Resume:
Brittany Schultz
Seattle, WA *****
***************@*****.***
Professional Summary
Results-driven customer service professional with 10 years of experience in diverse roles, including Assistant Maritime Administrator and Kitchen Lead. Proven expertise in resolving customer complaints, managing teams, and ensuring compliance with regulations. Skilled in communication, conflict resolution, and office management, with a strong focus on enhancing customer satisfaction and operational efficiency. Seeking to leverage extensive experience in a customer service role to drive positive client interactions and support organizational success.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Maritime Administrator
Alaska Logistics-Seattle, WA
January 2020 to May 2025
• Receptionist answering all office calls, answering all questions on live-time vessel locations and ETA of freight. Provide information from customer to sales team for price quotes. Handle all customer complaints regarding delayed freight arrival and or damaged freight.
• Arrange and book flights for crew and captains to and from vessels
• Perform all ordering and purchasing of provisions for each vessel including 6 month food supply.
• Set up crew and captains with pre-employment drug testing
• Responsible for doing all the vehicle quotes to support sales team.
• Create all job postings for captains, engineers, mates and deckhands and assisted in the hiring process.
• Ensure all captains and crew have proper licenses
• Order, pickup and ship parts via air transport to meet barges in corresponding port.
• Travel to main ports in Bethel and Seward AK, to assist in receiving and releasing freight to customers, generate proper stickers and label containers/flats for proper port of delivery. Assist land crew with rigging/lashing of freight on the barge and recording placement of freight on barge to ensure accurate stow chart.
Kitchen Lead
Compass Group-Bellevue, WA
2018 to 2020
• Resolve customer and employee problems and concerns personally
• Manage the kitchen team in the executive chef's absence
• Monitor and record inventory weekly, work with Suppliers to maintain inventory daily
• Adhere to and implement sanitation regulations and safety regulations
• Ensure that kitchen activities operate in a timely manner Bar Manager
Sunset Bar & Grill-Manson, WA
2013 to 2018
• Customer Service in supervisory capacity
• Manage the business aspects of the bar, such as maintaining regulatory compliance, taking inventory, reordering supplies, and setting goals
• Diffusing tense situations and quickly resolving conflicts between patrons or staff members
• Hiring and training staff to provide excellent service to patrons Front Desk Receptionist
Lakeside Lodge & Suites-Chelan, WA
2011 to 2013
• Perform all check-in and check-out tasks, manage online and phone reservations
• Respond to clients' complaints, maintain updated records of bookings and payments Veterinary Receptionist
Lakeside Veterinary-Manson, WA
January 2010 to January 2011
• Greet customers and pets with a great attitude and smile.
• Check in patients and bring them to appropriate room to wait for Doctor.
• Handle all check out transactions
• Keep office and all waiting rooms clean and organized
• Be empathetic in times of tragedy for customer and their pets Education
High school diploma
West Seattle High School-Seattle, WA
January 2004 to January 2007
Skills
• Writing skills
• Music therapy
• Office Management
• Freight
• Pricing
• Supervising experience
• Communication skills
• Veterinary experience
• Culinary Experience
• Clerical experience
• Kitchen management
• Food Safety
• Word processing
• Sales
• Cash register
• Time management
• Menu Planning
• Microsoft Word
• Recruiting
• Sales Support
• Food Preparation
• Front desk
• Customer service
• English
• Order fulfillment
• Accounting
• Computer skills
• Sales support
• Hotel experience
• Organizational skills
• Management
• Event planning
• Payroll
• Inside sales
• Administrative experience
• Quality Assurance
• Leadership
• Supervising Experience
• Construction
• Procurement
• Cash handling
• Typing
• Microsoft Outlook
• Catering
• Kitchen Management Experience
• Human Resources
• Computer literacy
• Purchasing
• Administrative Experience
• Pet care
• Freight Experience
• Phone etiquette
• Manufacturing
• Microsoft Office
• Budgeting
• Restaurant Management
• Alzheimer's care
• Project management
• QuickBooks
• Cooking
• Human resources
• Microsoft Excel
• Dispatching
• Guest services
• Hospitality
• Veterinary clinic
Certifications and Licenses
Driver's License
Food Handler Certification
ServSafe
May 2021 to May 2024
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