Customer Service Office Clerk

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Gobind Pun

Address: P.O. Box *****, Ras Al Khor, Dubai, U.A.E.

Telephone: +971-**-*******

Email: *********@*****.***

Professional Profile

An ambitious and dedicated Office Clerk with over 13 years’ experience. Utilizes strong communication and interpersonal skills to develop excellent rapport with clients and productive working relationships with colleagues at all levels. An exceptionally well-organized professional who successfully prioritizes workload and manages time to fulfil multiple responsibilities simultaneously. Diligently prepares, maintains and updates documents / databases to ensure a high degree of accuracy. Remains calm and focussed in fast-paced, high pressure environments. Works effectively as part of a team to deliver consistently high standards of customer service. A highly self-motivated individual who actively pursues opportunities to gain new skills, knowledge and experience. Which makes best use of existing skills and provides opportunities for professional development. Professional Competencies

Diverse administrative skills Customer service

Checking documents for accuracy Operating standard office equipment

Typing skills and I.T. proficiency Maintaining filing systems

Responding to telephone enquiries Providing clerical and secretarial support

Self-directed, motivated and goal oriented Quick to learn and apply new skills

Analysis and problem solving Team working to achieve objectives

Developing professional relationships at all levels Working under pressure and meeting deadlines

Work prioritization and time management Commitment to professional development Career Summary

2009 - date UNIVERSAL PILING FOUNDATION, Dubai, U.A.E. Document Controller

Effectively prioritizing workload and managing time to fulfil multiple responsibilities simultaneously, whilst delivering a consistently high standard of customer service

Maintaining a flexible attitude to all allocated assignments and successfully operating under ambiguous guidelines

Efficiently operating a wide range of office equipment, such as photocopiers, telephones, fax machines, mail machines and computer workstations

Utilizing Microsoft Office applications to prepare required documents to a high degree of accuracy and in a time efficient manner

Confidently managing client complaints; swiftly resolving issues to maintain high levels of customer satisfaction and retention

Providing comprehensive and efficient clerical / secretarial support to all personnel; enthusiastically performing any ad hoc duties required to achieve objectives within deadlines

Diligently maintaining a systematic filing system to facilitate the efficient retrieval of documents / information as required

Conscientiously maintaining and updating all necessary records, files and databases, responding to telephone enquiries, greeting visitors and directing both to the appropriate member of staff for further assistance

Fulfilling responsibility for screening mail, documents and other materials / routes in accordance with established work unit operations and the hierarchy / roles of key personnel

Reviewing / verifying documents to ensure that all information required has been provided and accurately Page 2

detailed

Typing letters, reports and other materials in a timely manner, additionally, typing rough drafts from handwritten or other marked copy

Career Summary cont.

Carefully sorting records alphabetically / numerically to facilitate correct filing in the relevant record keeping system

Liaising with outsources Human Resources personnel as required and enthusiastically performing any ad hoc or administrative functions allocated

Binding method statements, company prequalification and other documents, faxing letters. correspondence and distributing documents to specific departments, as directed by the Manager

Preparing personal files for labor, compiling relevant documents for new personnel requiring a medical examination and checking the expiration date of employee visas, informing the PRO as necessary

Producing copies of invoices, distributing these to relevant parties and liaising with drivers to ensure timely submission of documents

Offering refreshments to personnel during management meetings and effectively organizing groups of staff / visitors

Monitoring office stock, replenishing supplies as necessary and ensuring that all equipment is maintained in good working order, including liaising with suppliers to order new toner, cartridges etc.

Typing project details for entry in the quotation / project files to ensure easy identification and retrieval, collecting cheques from various companies and depositing these in the bank

Ensuring that all required visas are delivered to the airport within specified deadline and collecting guests from the airport

Previous experience:

2000 - 2008 BAUER SPEZIALTIEFBAU GMBH, Dubai, U.A.E. Office Clerk

Education & Qualifications

Certificate: Commerce (incomplete)

Tribhuwan University, Nepal

SSLC: Senior School Leaving Certificate; 7 subjects including English and Mathematics Shree Bhra Chetra School

Professional Development

First Aid Training

Ahalia Hospital, Abu Dhabi, U.A.E.

Software and Hardware Package, 6 months training Willeboard Academy, Nepal

Light Motor Vehicle Course

Belhasa Driving Center

Airport and Passenger Handling

Career Institute

ISO 9001:2015, ISO 14001:2015 & OHSAS 18001:2007 Quality Registrar Systems

Key I.T. Skills

Microsoft Office suite

Internet and email

Typing skills

Aconex Skills

Unifier Skills

Personal Details

Languages: English, Hindi and Nepali (mother tongue) Driving license: Full (Light Motor Vehicles); U.A.E. (no: 862739) Page 3

Interests include: Driving and outdoor activities

REFERENCES ARE AVAILABLE ON REQUEST

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