Customer Service Call Center
Resume:
Amanda Grimes
Brilliant, OH
*******@*****.***
Professional Summary
Hard working, dedicated, people person, quick learner Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Customer Service Associate
Axelon (current contract employee)
October 2024 to Present
Answer incoming calls for an insurance company
Email, fax and documenting in multiple programs
Transferring calls
Seller Partner Support
Amazon.com
February 2024 to June 2024
Answer incoming emails, phone calls, and chat messages from Sellers who sell on Amazon, document incoming conversations, provide problem solving skills, work closely with other departments and team members
Customer Service Chat Agent
Morley Companies, Inc.-Saginaw, MI
October 2021 to November 2022
Answering incoming messages from customers, using tools to look up information to provide to customer, coordinating activities with other departments, sitting for 8 hours at a time
• Managed customer accounts
• Greeted customers
• Resolved customer issues
• Booked appointments for clients
• Worked in the inbound call center
• Created call center scripts
• Assisted customers via live chat
• Responded to inquiries and issues
Customer Service Representative/Call Center
Ibex-Pittsburgh, PA
May 2019 to August 2019
Answer incoming calls, provide member support, documenting calls, working closely with others, helping other representatives, knowing when it is necessary to transfer calls, following privacy rules STNA
Trinity Health-Steubenville, OH
February 2019 to March 2019
Monitoring patients, documenting daily vitals, taking blood sugars, putting on and monitoring heart monitors, measuring input and output, moving patients to different rooms, providing assistance with adls, working with nurses and doctors to coordinate care, following jhaco rules and regulations. Nursing Assistant
Sienna Skilled Nursing and Rehabilitation Center-Wintersville, OH December 2018 to February 2019
Providing care for residents with many health issues. Providing mouth care, bathing, changing, dressing, using a hoyer lift, feeding, being the eyes and ears for the nurses. Front Desk Receptionist
NORTHWOOD HEALTH SYSTEMS-Weirton, WV
May 2018 to November 2018
Scheduling appointments, collecting co-pays, answering phones, assisting clinicians, verifying insurance Customer Service Rep
Amazon, Work
November 2016 to January 2017
Provided over the phone customer support.
• Worked closely with supervisors.
• Handled customers personal information.
• Seasonal
• WFH-remote
Customer Service Rep
Teletech
November 2015 to January 2016
Provided support to customers.
• Answered incoming calls.
• Placed customer orders.
• Handled customer's private information.
• WFH, Seasonal
Medical Assistant
Visiting Physicians Association-Youngstown, OH
July 2013 to January 2015
Answering phones, scheduling appointments, calling in prescriptions, ordering tests, following chart orders from doctors.
Instructor
National College of Technology-Youngstown, OH
October 2009 to October 2010
Teaching students in Medical Assisting.
● Keeping track of grades.
● Writing class plans.
Education
Associate of Applied Science in Medical Assisting
Ohio Valley College of Technology - East Liverpool, OH August 2002 to May 2004
Certificate in Technology
The Phlebotomy Training Center - Pittsburgh, PA
August 2001 to May 2003
Skills
• Call Center
• Typing
• Charting (2 years)
• Vital Signs (2 years)
• Medical Office Experience (3 years)
• Medical terminology
• Google Docs
• Behavioral health (1 year)
• Driving
• Cash register
• RETAIL SALES (Less than 1 year)
• Microsoft Outlook (2 years)
• Front Desk
• Drug screening
• ICD-10
• Blood sampling
• Filing (2 years)
• Front Office
• Sales
• Account management
• Patient care
• Office Experience (2 years)
• Experience Administering Injections
• Typing (5 years)
• Hoyer Lift
• CUSTOMER SERVICE (3 years)
• Medical Records (2 years)
• Vital signs
• Microsoft office (5 years)
• Answering Phones (4 years)
• Administrative Experience
• Cash handling
• Basic Math
• Patient Care (5 years)
• Venipuncture
• Home Care
• Laboratory procedures
• Phone Etiquette
• EMR systems
• Adobe Acrobat (1 year)
• Team Member
• Hospital experience
• Medical records
• RECEPTIONIST (3 years)
• Medical Receptionist
• Microsoft Word
• Appointment Scheduling (2 years)
• Front desk
• Phlebotomy (Less than 1 year)
• Medical Terminology (2 years)
• Communications (6 years)
• Data Entry (2 years)
• Office Machines (3 years)
• Microsoft Powerpoint (1 year)
• Insurance verification
• Computer Skills (5 years)
• CSR
• Reception
• EMR Systems
• Time Management (5 years)
• Insurance Verification
• Answering phones
• Customer Care
• Clerical experience
• Documentation review
• Driving Experience (10+ years)
• Word Processing (1 year)
• Live Chat
• Clerical Experience
• Customer Support
• Cash Handling
• Medication administration
• Live chat
• Customer service
Certifications and Licenses
State Tested Nursing Assistant
Expired
CPR Certification
Expired
Certified Medical Assistant
Expired
Driver's License
Certified Phlebotomy Technician
Expired
CNA
Expired
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