Customer Service Patient Care

TM

TARAH MAJESTIC WILEY

**********@*****.*** 443-***-**** Bel Air, MD 21014

Motivated administrative professional with over a decade of experience supporting physicians and healthcare teams in fast-paced clinical environments. Proven expertise in patient coordination, medical office operations, and customer service. Known for delivering exceptional patient care experiences, maintaining HIPAA compliance, and streamlining administrative workflows. Seeking to contribute to a growth-focused organization where I can continue to develop professionally and support patient-centered care.

EPIC, SAP, Keane Optimum, ICTR, AdvancedMD,

AestheticsPro

Microsoft Office Suite (Outlook, Word, Excel)

Patient scheduling & insurance pre-authorizations

HIPAA compliance & medical record management

Customer service & retail sales

Social media content creation (for healthcare marketing) LifeMed Institute Bel Air, MD

Patient Care Coordinator/Administrative

Assistant

07/2023 - Current

Provide administrative and clerical support to medical professionals specializing in hormone replacement therapy medical weight loss, sexual wellness and aesthetic treatments.

Coordinate patient care by scheduling consultations and follow up appointments, ensuring seamless communication between patients and providers.

Maintain and update patient records in accordance with HIPAA guidelines, ensuring accuracy, and confidentiality. Manage patient inquiries, process medication and supplement orders, and handle payment transactions efficiently and accurately. Deliver exceptional customer service by educating patients on available treatments and services, tailored to their needs and concerns. Effectively prioritize and multitask and a fast-paced environment to support smooth daily operations and optimize patient flow. Aquire in-depth, knowledge of procedures and treatments to confidently answer patient questions and Support informed decision-making. Design and post engaging content for social media platforms to promote services and enhance brand visibility.

International Neuro Rehabilitation Institute

Timonium, MD

Senior Administrative Assistant

03/2019 - 06/2023

Work with medical staff to provide support for physicians/residents specializing in neurological disorders i.e. multiple sclerosis, headaches and migraines, epilepsy, stroke, etc.

Answer telephone calls, screen calls, relay messages, pre-admit patients and greet visitors.

Coordinate patient office visits and provide administrative support for multiple healthcare providers, physical therapists and an infusion center. Assist patients, referring physicians and insurance companies to resolve patient related issues.

Summary

Skills

Experience

Maintain accurate calendars to correspond with the physician's vigorous work schedule as well as coordinating internal meetings. Obtain pre-certifications required by patients' health care insurers for medications and imaging.

Maintain familiarity with various types of medical insurances to ensure proper approvals for medical care i.e. medical carriers, PBMs, Medicaid, etc.

Manage/oversee all front office activities to optimize workflows and patient management.

Establish relationships with outside providers, medical sales representatives and patients.

Bella Amici Salon and Spa Bel Air, MD

Licensed Aesthetician

02/2007 - 04/2019

Performed advanced skin treatments including chemical peels and facials customized to skin type.

Provided waxing services and maintained client comfort throughout. Increased clientele through exceptional service and client retention strategies.

Coordinated front-desk scheduling and appointment management. Organized promotional events and charity fundraisers to attract new clients.

Johns Hopkins University-Pediatric

Neurology Baltimore, Maryland

Senior Medical Office Coordinator

10/2014 - 03/2019

Provided administrative support for a multi-provider pediatric neurology practice.

Scheduled patient appointments and diagnostic procedures using clinical discretion.

Acted as primary point of contact for patient families, physicians, and insurers.

Processed pre-authorizations for medications, imaging and testing. Maintained detailed physician calendars and coordinated meetings. Utilized EPIC, SAP, Keane, ICTR, and Microsoft systems to manage patient data and operations.

Handled physician travel and reimbursement documentation. Steiner Institute of Esthetics Linthicum Heights, MD Licensed Cosmetologist

02/2011

Certificate in aesthetics

Harford Technical High School Bel Air, MD

High School Diploma

05/2008

Focus is Cosmetology

The Community College of Baltimore County-Essex Baltimore, Maryland Some College (No Degree) in General Studies

Completed 36 credit hours in General Studies – 2008–2010 References available upon request.

Education and Training

References

Contact this candidate