Remote Medical Office Asst
Resume:
ROSE MAE T. PENTECOSTES
*******.***@*****.***
Calgary, Alberta, Canada
Detail-oriented and compassionate Medical Office Assistant with a strong background in patient communication, scheduling, and EMR systems seeking a Recall Coordinator role in an optometry clinic. Committed to providing exceptional patient service, supporting efficient clinic operations, and promoting timely eye care through organized recall systems and professional follow-ups.
SUMMARY OF QUALIFICATIONS
• Experienced in booking, rescheduling, and managing patient appointments using EMR systems (Accuro, Epic Hyperspace, Netcare).
• Strong communication skills for telephone and email outreach, reminder calls, and patient education about routine eye exams and follow-ups.
• Demonstrated ability to maintain accurate patient records, recall lists, and monitor appointment adherence.
• Skilled in customer service, resolving appointment conflicts, and building rapport with diverse patient populations.
• Knowledge of clinic workflows, data privacy (FOIP), and professional telephone etiquette.
• Multitasks efficiently in busy clinic settings while maintaining a warm and welcoming environment. EDUCATION
Medical Office Assistant and Unit Clerk Certificate January 2024 – March 2025 Bow Valley College Calgary, Alberta
Relevant Competencies and Courses included:
• Medical Terminology
• Financial Management for the Medical Office
• Clinical Skills for the Medical Office
Bachelor’s Degree in Business Administration
Major in Human Resources Development Management 2010 - 2013 Holy Cross of Davao College Davao City, Philippines WIL FIELD PLACEMENT
South Health Campus January 2025 –February
2025(150hrs.)
Health Information Mngt. Department
• Assist in organizing, filing, and maintaining medical records in compliance with organizational policies and privacy regulations.
• Verify patient information accuracy in electronic and physical records.
• Participate in auditing patient charts for completeness and accuracy.
• Flag discrepancies or incomplete documentation for resolution.
• Shadow senior staff to observe daily workflows and gain insights into complex processes. Admitting and Patient Registration
• Interview patients to obtain and process information required to provide hospital and medical services
• Greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas. Emergency Department
• Accurate data entry of demographic and financial information into the computer system.
• Effectively verify and communicate to patients and their family insurance eligibility, filing, collections, and payment responsibilities.
• Correctly collect co-pays, co-insurance, deductibles and set up payment plans. RELEVANT EXPERIENCE
Medical Office Assistant February 27, 2025 – May 12, 2025 Infinity Pediatrics Calgary, Alberta
Clinical Duties
Check-in all patients, ensuring we have update address and phone Information.
Perform measurements on patient’s weight, height and head circumference and input into patient’s chart. Direct back to their examination room..
Provide a welcoming atmosphere and greet people entering the office; and answer questions as appropriate.
Answer, screen and forward telephone calls, as applicable.
Communicate via telephone and email with patients and families as necessary.
Book appointments in appropriate doctor’s schedule, including cancellations and moving appointments within the scheduler.
Customer Service Representative (Part – time) February 24, 2024 – March 1, 2025 Color Me Mine Calgary, Alberta
• Responsible for all daily studio operations. Greets customers and interacts with them in the studio, online, and on the phone to provide them with service excellence with their craft projects.
• Handles money and performs sales transactions. .
• Provide art explanations to customers and answer questions based on employee manual and training provided.
• Prepares party room for parties and checks studio calendar daily to prepare. Receptionist / Admitting Unit Clerk October 2018 – October 2023 Mlang Specialists Medical Center, Inc.. Philippines
Checking- in patients and facilitated coordination between departments.
Verified health insurance coverage and managed billing and discharge documentation.
Support physicians with initial patient screenings and medical orders. VOLUNTEER EXPERIENCE
Second Chances Generosity Ambassador January 2024 – April 2024 Intercultural Centre at Bow Valley College
• Assist with setting up and organizing store items, ensuring that the store is clean, welcoming, and well-stocked.
• Help accept and sort incoming donations, ensuring items meet the store’s quality standards.
• Keep basic records of items being donated by stamping them according to their labels and items being taken by the donate.
LICENSE AND TRAINING
• AHS Connect Care Training
o Epic- Emergency Department Registrar SEUPA
o Epic – Patient Access SEUPA
o Epic – Registration Basics SEUPA
o Epic – Health Information Records Management Clerk SEUPA
• Basic Life Support
• Certified Human Resource Associate Cert. No. CHRA017-1832021
Contact this candidate