Data Entry Customer Service
Resume:
Carlos Echeverria
Data Entry / Customer Service
****@*******.*** •
551-***-**** • Tamarac, FL
Detail-oriented and bilingual professional with extensive experience in customer service, client relationship management, and data handling in high-volume environments. Proven ability to accurately process and analyze data, manage information systems, and ensure quality control across diverse operations. Recognized for excellent attention to detail, time management, and adaptability. Skilled in data entry, scanning, documentation, and case tracking software—ideal fit for remote data entry roles requiring precision and accountability. Fluent in English and Spanish, with a strong commitment to teamwork, integrity, and performance excellence.
Areas of Expertise
• Data Entry & Case Management
• Customer Service
• Accuracy & Attention to Detail
• Bilingual: English & Spanish
• Goal oriented
• Documentation & Digital Filing
Problem Solving
• Active Listening
• Problem Solving
• Microsoft Office & Case Tracking
Software Negotiation and
closing deals
• Data Interpretation
• Process Improvement & Time
Management
Professional Experience
Silvercross, Brokerage firm
Relationship Management (Remote)
2022 — 2025
● Maintained client records, updated financial case data, and ensured information accuracy in digital systems.
● Handled high-volume inbound and outbound calls, assisting with case updates and document verification.
● Maintained a consistent record of quality and customer satisfaction through detail-focused service. Utilized case notes and electronic tracking to optimize workflow efficiency Produbanco (Bank)
Customer Service (Call Center)
2015 —2021
● Conducted accurate data updates on client accounts, managed banking transactions, and maintained documentation logs.
● Specialized in problem resolution, billing corrections, and regulatory compliance.
● Managed and updated records in accordance with financial institution standards Claro (Cellphone company)
Retail Sales
2013 —2015
Achieved and exceeded monthly sales targets by providing personalized mobile solutions, Delivered exceptional customer service, educating clients on the latest mobile devices, plans, and accessories to enhance customer satisfaction and drive repeat business.
Expertly identified customer needs and recommended tailored solutions,
• Entered daily sales data and client information into company databases with 100% accuracy.
.
Page 2 2
Lendsmart Mortgage, New Jersey 2012 – 2013
Loan Officer
Oversaw documentation accuracy and data capture during loan origination and review. Verified applicant data and ensured precision in financial reports Education
Bachelor's Degree in Business Administration and Management ESPOL
Professional Training
Strategic Planning and Financial Analysis, IDE Business School Management Development Program, IDE Business School, Sales Fundamentals
Languages
English, Fluent
Spanish, Fluent
Contact this candidate