Customer Service Los Angeles
Resume:
Olga M. Ortiz
Las Vegas, NV 89118
***********@*****.***
Objective
• To obtain employment with a company that offers a positive atmosphere to learn and implement my skills and knowledge in customer service and leadership.
•To build a long-term career with opportunities for career growth.
•To solve problems in a creative and effective manner in a challenging position.
•To continue my education, interested in accounting and administrative positions Skills
•I am a fast learner and can work under pressure while multitasking.
• I have great communications skills and I can easily become accustomed to work in different environments.
•I have great people skills and have been working in customer service for a long time. Experience
Tony W Kim Insurance Agcy Inc, Stevenson Ranch, CA- Office Rep. (Remote) September 2019- Current
● Sale new policies; auto,home, life, & business lines.
● Manage policies, submit changes, underwriting follow ups, cancellations
● Review and advise insured on their policies, suggest coverage changes, updates
● Answer phones
● Process payment for policies
● Call customers for late payment and cancellation noticies.
● Prepare estimator replacement cost for homeowners policies
● Assist customers with claims
Convalescent Podiatry Care, Lakewood, CA - Office Clerk/Doctor’s Assistant February 2017 - April 2018
•Verify patient's insurances before approving doctor’s visit.
•Prepare doctor’s list of patients to be seen, keep track of patients seen. 2
•Called claims department when payments weren’t issued.
•Go assist doctors at facilities when necessary.
Taneeka Inc, Gardena, CA - CSR/Teller/Acting Manager July 2010 - February 2017
• Cash Checks
• Payday Loans
• Wire Transfers
• Collection Calls
• Marketing
• Increase Revenue
• Train New Hires
• Compliance Monitoring/Money Laundry/Scams/Fraud
• Supervised other locations
PLS Check Cashers, Los Angeles, CA- CSR/Manager
August 2006 - June 2009
• Cash Checks
• Wire Transfers
• Collection Calls
• Marketing
• Train New Hires
• Compliance Monitoring/Money Laundry/Scams/Fraud
• Balance store and send reports to corporate on daily basis/check deposits for bank
• Manage budget for payroll purposes
• Increase revenues/avoid loses
• Verify authenticity of checks and identifications presented for business purposes Education
Woodrow Wilson High School, Los Angeles, CA
September 2002 - June 2006
General Studies, obtained high school diploma from the Law Administration Magnet program. Belong to the school newspaper staff and was the newspaper photographer and sports section editor.
August 2009
3
Life Insurance License from the state of CA/ Personal lines Broker License # 0G73977
December 2018
Tax Preparer
Languages
Fluent in English/Spanish -Oral and written
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