Sr.Business Analyst Systems

Dorethea R. Holmes

***** ****** **** #**** ******, TX 75287 Mobile: 520-***-**** Email: ********.*******@*****.***

Career Objective:

To obtain a position as a Global Support Business Analyst

Education:

University of Phoenix - San Diego September, 2011 - May, 2014

B.S. Business Management (Information Systems Concentration)

Top Skills:

Microsoft Office 365; SAP; SharePoint; Documentum-D2; ARCOS; LMS, SSD, MS AzureDevOps

Other Core Competencies:

UPerform; HP Quality Center; ALM, CIP; MyTime; CBM; PMR; Visio,

Apple iOS products, FSD-Field Service Delivery

PROFESSIONAL EXPERIENCE

LeVITA8 LLC (Ecommerce) Amazon

Small Business Owner

December 2024 – Present

•Responsible for the creation of LeVITA8 LLC small business in the health and wellness industry.

•Managed various responsibilities in the development of LeVITA8 to ensure the successful launch on Amazon platform 3/2025.

•Products specialized in Functional Mushrooms Nootropic Supplements

•Products specialized in CBD THC free Hemp Nootropic Supplements

San Diego Gas & Electric – Sempra Energy/ 16yrs Experience - 7yrs Leadership Management Roles

Sr. Business Systems Analyst - Enterprise System Solutions/ Field Technology Department

August 2021- December 2023

•Responsible for developing writing and video training materials and documentation for various system for internal web-based and mobile applications. Improved user engagement by 40% on internal applications.

•Responsible for writing quarterly project newsletters for supported applications to provide stakeholders status on project initiatives.

•Responsible for developing and managing requirements to ensure that the IT solution reflects the functionality necessary to address business goals and objectives. Includes data analysis, modeling and process management as part of requirements facilitation. Model systems and data to a logical level, user interface design and prototyping, decision tables/trees, data flows, modeling and processes using various notation (use cases, class diagrams, activity diagrams, business process modeling notation

•Provides internal application support response within 24-hour timeframe to ensure that end-user issues are resolved in a timely manner. Worked with application vendors on system issues, knowledge of product SOW/SLA agreements.

•Facilitates and executes Business Domain Testing and participated in Quality Assurance domain level testing to ensure that the IT solution reflects the functionality necessary to address business goals and objectives.

•Participated in change management initiative projects that identifies, develops and implements effective technology solutions that address moderately complex goals. Utilizing MS AzureDevOps project system.

•Developed and conducted end user trainings and support for operational systems.

•IT and business knowledge to implement and support IT solutions which address internal business needs. These utility applications include; ARCOS emergency callouts and scheduled rosters, SORT, EPOCH, Contractor Mobility, Click Schedule/Click Mobile, Field Service Delivery.

•Provided application help desk support, onboarding new users, log all helpdesk tickets incidents, break fixes, defects, in SSD Service Now System, SIR database and ALM.

•Managed client application enhancement requests by documenting requirements, provide solutions. Improved streamline business processes by 30% successfully.

Business Analyst - Miramar Shop Services Department

April 2016 – August 2021

•Responsible for assigning and processing work orders job request for the Weld and Machine shop. Completed all requests within 24-hour timeframe.

•Works closely with various vendors on ordering Shop services project materials for the machine shop and weld shop.

•Manage daily SAP meter sets reports, check inventory, issue 1/0 and cost center numbers and provided material list for the Logistic department.

•Provided weekly project status reports to management and stakeholders.

•Responsible for ordering gas products from vendor for Weld School and Weld Shop. To ensure that the department meets the required gas supplied.

•Coordinate with Pipeline Operation engineers by scheduling new projects ready for testing. Ensuring that the job completes all phases of the project and informs all participants of project completion.

•Responsible for processing timesheets and providing call out & pre-arrange reports to management utilizing MyTime system.

•Responsible for SAP ECM requisition request for new purchase orders on material or products and managed all renewed contracts (RFP) Request for Proposals.

•Responsible for managing department annual ESCMP safety compliance records, and log safety meetings in the (LMS) Learning Module System.

•Responsible for processing vendor invoices for project materials in SAP System Analytics Program. Responsible for managing each project through its completion stage. Work with internal departments and outside vendors to provide project status.

•Created SHOPS departments SharePoint knowledge content webpage. Managed departments data migration from share drive to SharePoint site to adhere to documentation retention policies. Completion of 100% of departments data migrated into SharePoint document management system.

Operations Assistant- Beach Cities District

July 2014- April 2016

•Update weekly On Duty Supervisors schedule on Grid Ops website and electric supervisor's manual.

•Manage bi-weekly On-Call, Supplemental, Trades and Transfers for union representatives utilizing the ARCOS system. Ensuring union representative meets the required minimum of 30% quota of accepted quarterly callouts to adhere to union regulations.

•Responsible for creating On-Call primary scheduling shifts for electric and gas representatives based on union regulations. Provide quarterly reports to management.

•Responsible for tracking and monitoring Driver's Daily Vehicle Inspection excel reports.

•Manage safety meeting attendance by utilizing the (LMS) Learning Module and Badge Reader system.

•Perform AED monthly maintenance checks and manage First Aid and Fire Extinguisher Inspection check lists. Status updates documented on Safety portal.

• Responsible for scribing safety meeting minutes for the gas and electric crews and provide management status updates on open and closed action items.

•Responsible for managing the annual ESCMP attendance and training documentation all rosters log in (LMS) Learning Module system. 100% Completion by end of first quarter target goal.

•Responsible for processing union representatives' timesheets by utilizing MyTime system.

Technical Support Assistant - Enterprise System Solutions Department

August 2007 - July 2014

•Responsible for gathering Documentum client requirements for Electric Transmission and Distribution groups; workflow processes, document retention policies, and client customizations.

•Provide help desk support and trouble shoot issues related to Documentum, D2 data storage system & UPerform application.

•Assist business analyst in Documentum user acceptance testing. Develop end user test plans and data prep taxonomy. Assist in-class training sessions during project rollout phase.

•Managed General Orders 95 Electric Overhead and General Order 128 Underground Electric utility inspections in CIP database for the Compliance Management team.

•Provide team lead monthly project status reports on incidents enhancements, and break fix for Documentum and CBM application by using SIRS database and SharePoint.

•Utilize SharePoint and SIR's application to collaborate with IT to track software issues and share reference materials.

•Manage (SMS) System Management Server packages for Documentum upgrade. Collaborate with SMS group in UAT testing.

•Responsible for creating online video and end user trainings for Documentum and UPerform application.

•Manage Active Directory end user accounts for Documentum users by conducting quarterly audits.

•Worked closely with document imaging vendor on request to digitize hard copy data to electronic format.

•Manage Documentum/ D2 (Data Storage System) for electric internal clients. Electronic data migrations of AutoCAD files, pdf’s, MS office data formats, etc. Collaborated with IT on data on .csv bulk load QA/QC validations.

•Manage Documentum client communications in SharePoint and in ESS department project website.

•Develop client training user guides, quick reference sheets and video simulations for: UPerform, Documentum, D2, and DIIS-NEM applications.

•Responsible for logging system defects, test plans and test results in HP Quality Center

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