Customer Service Independent Contractor

John Elumba Kitengie

**** *** ****** **** **. Paul MN 55106 • 682-***-**** • ***********@*****.***

QUALIFICATIONS SUMMARY

Over 20 years experience in customer service and client-facing roles. I speak several languages, including (French and Swahili) and can easily relate to others and am a good team player. Quick to adapt and can handle multiple demands and deadlines. Passionate to empowering others with resources and knowledge that enable them to thrive.

EDUCATION

University of South Africa (UNISA). Bachelor degree in community development - 2009

University of Kwazulu-Natal - South Africa. Bachelor degree in theology and development - 2008

Bukavu National Catholic college, Bachelor degree in history studies - 1991

The University of Zambia,Financial Accounting, 2001

CERTIFICATES

Certificate in cryptography, university of California, 2025

Certificate in Data analytics-Correlation,2023

Certificate in stewardship and church Financial planning-2010-university of Pretoria-South Africa,

Certificate in Rape Crisis & AIDS wellness- 2011- Lifeline organization-Pietermaritzburg-South Africa,

Certificate in Art of Congregational Leadership-2012-university of Pretoria-South Africa,

Certificate in stewardship and church Financial planning-2010-university of Pretoria-South Africa,

Certificate in CNA at American Red Cross, 2014, CT

Certificate in Phlebotomy & EKG technician, at American Institute for Health care technology, 2014, CT

EXPERIENCE

Warehouse Associate November 2021-2024 Amazon, Dallas, Texas

● Organize and label inventory, ensuring products are accurately tracked and readily accessible.

● Collaborate with team members to pick and pack orders, meeting daily production targets.

● pallet jacks to move items within the warehouse, prioritizing safety and efficiency.

Customer and sales agent as pump attendant at CitGo gas station, Bridgeport, 2014-2015

Cleaner at Compass cleaning company at Sacred Heart university, Bridgeort, CT, 2014-2016

● Assist in maintaining a clean and organized warehouse environment, contributing to a streamlined workflow. Pharmacy Delivery Driver 2018 - 2021 Albion Hancock Pharmacy, Bridgeport CT

● Safely and efficiently delivered prescriptions and medical supplies to patients’ homes, nursing facilities, and healthcare providers.

● Verified accuracy of medication orders and ensured proper handling and storage during transport.

● Maintained delivery schedules and routes, optimizing efficiency and minimizing delivery times.

● Provided exceptional customer service, including greeting patients, answering questions, and addressing concerns. Certified Nursing Assistant 2016 - 2018 Albion Hancock Pharmacy, Bridgeport CT

● Provide social and emotional support to improve residents’ morale

● Establish rapport with team members, residents, and families

● Help residents with daily hygiene, including showering; oral and peri care; incontinence care; and minimizing rashes, sores, and soiling Certified Nursing Assistant 2015 - 2016 Executive Home Care, Stratford, CT

● Observed physical and emotional changes, and reported patient conditions to nurses

● Transferred patients using Gait Belts, Hoyer Lifts, and EasyStands as needed, ensuring patient safety and comfort.

The reminding of my employment history of 20 plus years was outside the US, can be added upon request.

Contact this candidate