Call Center Data Entry
Resume:
Kela Cotton
Supervisor / Mobile Unit Guard - Eagle Security
Madison Heights, MI 48071
***************@***********.***
Professional Summary
To obtain a position that offers growth opportunities within the company. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Call Center Supervisor
Eagle Security-Detroit, MI
April 2024 to Present
1. Making sure guards are clocked in on every shift change 2. Finding coverage for no call no shows
3. Providing assistance to field supervisor while out in the field concerning guards information and whereabouts
4. Watching vehicle monitoring system connected to mobile units that guards drive, ensuring proper speed and location
Account Supervisor
Eagle Security-Detroit, MI
December 2016 to Present
Create or implement security standards, policies, and procedures. Identify, investigate, or resolve security breaches. Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures. Monitor and ensure a sound, ethical environment. Plan, direct, or coordinate security activities to safeguard company assets, employees, guests, or others on company property.
Security
Security Officer
Lagarda Security-Detroit, MI
June 2016 to December 2016
Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Data Entry
B & W Trucking-Taylor, MI
June 2013 to October 2013
Locate and correct data entry errors, or report them to supervisors. Compile, sort, and verify the accuracy of data before it is entered. Compare data with source documents, or re-enter data in verification format to detect errors. Store completed documents in appropriate locations. Select materials needed to complete work assignments.
Call Center Agent
Call Center Operater-Dearborn, MI
October 2011 to January 2012
Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary. Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address. Page individuals to inform them of telephone calls, using paging or interoffice communication equipment. Relay or route written or verbal messages. Place telephone calls or arrange conference calls as instructed.
Externship
Front Office Coding-Garden City, MI
October 2008 to November 2008
Protect the security of medical records to ensure that confidentiality is maintained. Review records for completeness, accuracy, and compliance with regulations. Retrieve patient medical records for physicians, technicians, or other medical personnel. Assign the patient to diagnosis-related groups
(DRGs), using appropriate computer software. Process patient admission or discharge documents. Officer Manager
Packard Coach Works-Detroit, MI
February 2003 to June 2007
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Resolve customer complaints or answer customers' questions regarding policies and procedures. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. Education
Certification in Billing and Coding
Dorsey School of Business-Wayne, MI
Diploma
Romulus Senior High-Romulus, MI
Skills
• English
• Clerical Experience
• Customer service
• Microsoft Word
• Call center
• Project management
• Management
• Time management
• Communication skills
• Microsoft Excel
• Computer skills
• Microsoft Office
• Analysis skills
• Medical Coding
• Organizational skills
• Office Administration
• Leadership
• Supervising experience
Certifications and Licenses
Driver's License
Additional Information
In my past experience I have over 10 years of office clerical. I have gone to college and graduated twice from a trade skills to improve my people and office skills. In one come I've shown my skills and was promoted from a Account Supervisor to a Field Ops Night Manager to starting the call center for this company. I'm dependable and reliable, ability to work alone or as part of a team. I was a Supervisor of up to 25 people. I've traded multiple guards and have prompted for the company and have helped employee over 20 guards.
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