Customer Service Technical Support

Quanella Gregg

Florence, SC ***** ************@*****.*** 843-***-****

Objective

Motivated business graduate with strong administrative and customer service background. Eager to apply newly acquired business knowledge in an entry-level position that allows for continued professional development, while contributing to team success and organizational goals.

Professional Summary

Efficient customer service professional with over 1 year of experience in call centers and hospitality. Proven ability to handle 75+ calls daily with a 95% satisfaction rate. Strong skills in de-escalation, problem-solving, and technical support. Currently employed as a Tier 2 Advisor. Seeking to bring excellent communication and multitasking abilities to a remote or office-based customer service position.

Work Experience

Customer Service Consultant (Tier 2)

Teleperformance - Remote Jan 2024 - Present

-Handled 75-100 customer calls daily, maintaining a 95% satisfaction rating.

-Successfully de-escalated conflicts, resulting in a 20% decrease in complaints.

-Memorized all company products/services to answer inquiries and improve upsell.

-Entered and maintained data for over 1,000 customers.

-Proficient with Zoom, Hangouts, Skype.

Machine Operator

McCall Farms - Effingham, SC Nov 2022 - Nov 2023

-Operated tools to aid in the manufacturing process.

-Assisted in installation, maintenance, and repair of machinery.

-Conducted routine checks, reducing equipment downtime by 15%.

Education

Associate's Degree in Business Administration

Miller-Motte College - Wilmington, NC Sep 2023 – April 20th 2025

Quanella Gregg

Florence, SC 29506 ************@*****.*** 843-***-****

Skills

Customer Service Microsoft Office Suite Data Entry Administrative Support Technical Support

Time Management Team Collaboration Problem Solving CRM Software 70 WPM Typing Organizational Skills Verbal & Written Communication Scheduling Office Equipment Operation

Email & Calendar Management Zoom & Video Conferencing

Certifications

OSHA 30 Certification

Contact this candidate