District Office Help Desk

SHANNON THOMAS

Ashburn, Virginia 757-***-**** ***********@*****.***

Highly motivated, dedicated professional looking to advance career in Administration. Proven track record of supporting teams and streamlining office operations. Known for exceptional organization skills, proactive problem solving and strong communication.

EMPLOYMENT HISTORY

District Administrator Insperity

McLean. VA

6/19/2023 — Current

-Trained and supported District Office personnel on sales processes, procedures, and technology to drive efficiency.

-Maintained high efficiency in the sales process by creating, validating, and submitting sales documents with strict attention to detail and accuracy.

-Utilized systems such as SalesForce, DocuSign, Premier Pathway, and AIMS to audit completed, signed closing sales packages prior to submittal for accurate booking.

-Created and updated activity and pipeline reports.

-Supported sales leadership with local incentives, campaigns, and contests by developing tracking and reporting tools.

-Maintained sales leader(s) calendar, coordinated travel, completed vehicle mileage reporting, and created expense reports adhering to Insperity’s expense guidelines.

-Assisted with onboarding and offboarding of District Office personnel.

-Organized both on-site and off-site meetings, including technology setup, audio, and visual requirements, and collaborated with sales leadership on agendas and presentations.

-Identified and resolved technology-related issues independently or with Sales Technology or the Help Desk.

-Managed District Office information and files according to corporate information governance and retention policies.

-Received all incoming calls and visitors for the District Office, maintaining a welcoming and professional office environment.

-Managed shipping and receiving functions in the District Office, facilitated and supported meeting arrangements including conference room reservations, hospitality, and meeting room preparations.

-Served as a liaison between the District Office and Corporate security, supplied pictures for security badges, tested new technologies or procedures, and requested additional support as needed.

-Served as the Volunteer Council Member for the District Office, positively impacting Insperity employees, clients, and communities, and supporting Insperity’s mission to help businesses succeed so communities prosper. Responsibilities included creating, leading, sharing, and reporting local volunteer and philanthropy initiatives, overseeing local corporate donations, attending training, and promoting Corporate Citizenship initiatives.

Front Office Coordinator Virginia Bariatric Surgery Center

Reston, VA

2/18/2019 — 5/1/2023

-Provide first contact with patients and prospective patients in a warm and welcoming manner and maintain a continually positive relationship and experience

-Gather and process information for FMLA (Family Medical Leave Act) and Short-Term Disability

-Process prior authorizations via insurance companies for medications

-Maintain medical records including preparing, gathering and disseminating all requested records

-Provide new patients with the appropriate necessary information and steps towards bariatric surgery, including insurance, dietary, time and financial requirements

-Collect pre-operative paperwork, past medical records, psychological evaluations, etc. from previous and associated providers

-Patient rooming including collection of weight, medical history, medication lists, blood pressure and temperature in order to provide assessment as to current health status and maintain accurate medical records

-Schedule appointments and consults by collecting all necessary personal and insurance related information

-Maintain schedules for all separate providers, including a top bariatric surgeon, physician assistants and dieticians

Early Childhood Special Education Assistant Teacher, Loudoun County Public Schools – Sterling, VA

3/1/2014 — 02/08/20199

-Adapt classroom activities, assignments and/or materials under the direction of the classroom teacher for the purpose of supporting and reinforcing classroom objectives

-Communicate with teachers and district personnel for the purpose of assisting in student evaluation process and implementing of Individual Education Plan (IEP) objectives

-Maintain classroom equipment and work area to ensure a safe learning environment and meet mandated requirements

-Provide instruction to students in a variety of individual and group activities as recommended by teacher’s and district policies

- Document student daily activities including behaviors, completion of assignments and tasks in daily logs

-Implement behavioral plans designed by IEP team for students with behavioral disorders and special conditions in order to reinforce specifically designed learning concepts

Kids Academy Supervisor, Lifetime Fitness

Sterling, VA

8/1/2012 — 5/30/2019

-Provide a safe, clean and organized environment for children ranging from three months to 12 years of age

-Engage children in interactive activities that include storytelling, arts and crafts, singing, sports and educational activities

-Ensure team members initiate, develop, and maintain personal relationships with members and their children

-Promoted all Lifetime Fitness children’s activities, including camps, Parents’ Nights Out, and dances and other promotional events

Regional Manager, R.W.Fletcher, Inc.

Vienna, VA

11/1/2008 — 2/1/2010

-Operations manager overseeing daily activities at two Anytime Fitness and one Massage Envy locations

-Maintained bookkeeping records, including management of vendor records, accounts receivable and accounts payable

-Assisted in creation and implementation of marketing campaigns and promotions designed to promote brand awareness in targeted markets

General Manager, Anytime Fitness

Vienna, VA

9/1/2006 — 11/1/2008

-Designed and maintained schedules for managers, trainers, instructors and fitness classes

-Oversaw billing and updates of member information

-Trained new employees in customer service, office equipment, and sales techniques

-All onboarding and offboarding procedures for employees

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