Customer Service Client
Resume:
Antoinette McFarland
Simi Valley, CA *****
***********@*****.***
Professional Summary
Seeking a position which will allow for both professional and personal growth that will utilize my skills to create a successful work environment.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
• Deli manager
Ralphs-Simi Valley, CA
February 2017 to June 2025
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
• Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
• Collaborated with the sales team to identify upselling opportunities during interactions with customers, contributing to an increase in average order value by XX%
• Managed daily operations of the deli department, including inventory management, ordering supplies, and ensuring product quality and freshness
• Oversaw a team of XX deli associates, providing training, coaching, and performance evaluations to ensure excellent customer service
• Implemented new scheduling system that optimized staffing levels based on customer traffic patterns, resulting in improved efficiency and reduced labor costs by XX%
• Developed and implemented standard operating procedures for food preparation, storage, and sanitation to ensure compliance with health and safety regulations
• Collaborated with vendors to negotiate pricing agreements and maintain strong relationships to secure competitive pricing for deli products
• Analyzed sales data regularly to identify trends and adjust product offerings accordingly, leading to a XX% increase in deli department revenue
• Created attractive displays of deli products using visual merchandising techniques to enhance customer appeal and drive sales
• Ensured proper handling of perishable items by implementing FIFO (First-In-First-Out) rotation system for stock replenishment
• Conducted regular audits of inventory levels to prevent overstocking or shortages while minimizing waste
• Resolved customer complaints promptly and effectively by addressing concerns with empathy and offering appropriate solutions or compensation when necessary
• Maintained a clean and organized work environment in accordance with company standards as well as local health department guidelines
• Collaborated with other departments such as bakery or meat department for cross-promotional activities resulting in increased overall store sales by XX%
• Trained staff on proper use of equipment such as slicers or scales to ensure accurate portioning according to customer requests
• Prepared and cooked a variety of dishes, ensuring high quality and presentation standards
• Followed recipes and portion control guidelines to consistently deliver delicious meals
• Managed food inventory, minimizing waste and optimizing cost efficiency
• Collaborated with kitchen staff to coordinate meal preparation and ensure timely service
• Maintained a clean and organized work area, adhering to sanitation regulations
• Trained new cooks on proper cooking techniques, safety procedures, and menu items
• Assisted in the development of new menu items by providing input on flavors, ingredients, and cooking methods
• Implemented time-saving strategies in food preparation processes without compromising quality standards
• Ensured compliance with health codes and regulations during food handling, storage, and preparation stages
• Collaborated with suppliers to source fresh ingredients while maintaining budget constraints
• Managed multiple orders simultaneously during peak hours while maintaining accuracy
• Developed efficient systems for organizing kitchen supplies resulting in reduced waste
• Consistently achieved XX% reduction in food costs through effective inventory management
• Suggested improvements to menu offerings based on customer feedback leading to increased sales
• Conducted regular inspections of equipment to identify maintenance needs or potential hazards Administration Assistant
Build Computer Products-Chatsworth, CA
May 2012 to June 2018
Responsibilities
Compile data, compute fees and charges, and prepare invoices for billing purposes. Duties include computing costs and calculating rates for goods, services, and shipment of goods; posting data; and keeping other relevant records. May involve use of computer or typewriter, calculator, and adding and bookkeeping machines.
· Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
Cashier & Stocking associate
Circle K-Chatsworth, CA
May 2009 to January 2011
Primary duties include cash and electronic transactions with customers and suppliers.
§ Assisted management with training and supervision of new hires.
§ Assist management with inventory to ensure product availability.
§ Receive and inventory all deliveries during working hours.
§ Maintaining a professional and courteous relationship with all customer and supplier contacts.
§ Maintain and ensure cleanliness of all areas of store. Phone Sales
Alpha Medical-Canoga Park, CA
September 2006 to April 2009
Telephone Sales
§ Followed up sales leads and promoted company product.
§ Assisted management with coordinating sales seminars events.
§ Maintain and create a professional and courteous relationship with all customers.
§ Increased sales volume by 25% annually.
Receptionist
Tiger Hare Studios
April 2004 to June 2006
Answered phones and directed calls while assisting clients.
§ Assisted clients with appointments and scheduling.
§ Handled all packing and postal requirements for clients and management
§ Multiple office errands
Education
Baking, Cake Decorating, Chef Assistant
West Valley Occupational Center-Woodland Hills, CA January 2008 to January 2010
Apollo High School-Simi Valley, CA
January 1996 to January 2000
Skills
• English
• Organizational skills
• Phone etiquette
• Office experience
• Customer service
• Microsoft Office
• Front desk
• Time management
• Typing
Certifications and Licenses
Manager food handling certification
August 2023 to August 2028
Manager food handling certification
#21984116
Drivers license
July 2023 to August 2028
Additional Information
I have worked in the customer service field for the entirety of my career. I am able to establish and maintain professional relations with both my customers, suppliers and co-workers I work well with others and I'm a team oriented player with the ability to work in a team to achieve department/ company objectives. I am well organized and have excellent communication skills. I am always ready for a challenge and successful in mastering new skills through hands on experience.
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