Case Management Law Enforcement
Resume:
Krystal C. Watson
Dallas Fort Worth Metroplex, TX 318-***-**** *********@***.***
Skills
Search and seizure laws familiarity
Surveillance and covert operations
Risk mitigation
Exceptional problem solver
Schedule setting
Department accreditation procedures
Cross-functional communication
Planning and coordination
Human relations
CPR/First Aid certified
High level Case management
Accounting & Budgeting P&L
Proficient with POS systems
Excellent interpersonal and communication skills
Poised under pressure
Experienced in all restaurant positions
Managing student behavior
Developing and delivering lessons appropriate for your audience
Experience
FEDERAL LAW ENFORCEMENT OFFICER 09/2020 TO CURRENT
Federal Bureau of Prison - Fort Worth, TX.
Salary: 62,521 USD Bi-weekly GS:8-4
Hours per week: 40
Prepared detailed summaries of investigative reports. I have prepared progress reports and case summaries with appropriate conclusions and recommendations. I have prepared responses to complex Administrative Remedy Requests, BP-9's. I have analyzed a variety of information material and recommended an improved process, which increased efficiency in documenting case files and analyzed complete case information in concert with policy and made recommendations, which resulted in further benefit to the client/inmate/agency; and/or I have presented. information, which allowed a group of individuals to make sound case management decisions.
Assisted through a supervisor on routine tasks in order to work on higher priority tasks & I have maintained a routine workload. In addition, I have assisted in making travel plans & organized a database in accordance with established instructions. I have contributed case information during a meeting, and I have assisted senior staff during formal meetings and discussions. I have prepared internal memorandums and I have prepared transfer requests (BP-409's). I have identified and initiated corrective action because of researching policy. I have implemented a local operating procedure in compliance with national directives. I have provided training to other staff on institution policy and Procedures
Processed incoming inmates and arrestees and compiled arrest packages, documentation, medical history.
Performed surveillance using a broad range of methodologies and technologies, including basic, static, mobile foot and vehicle, advanced surveillance, and personal security techniques.
Supervised and direct 300 cellblock inmates to achieve processing objectives.
Prevented illegal entry, prohibiting goods and smuggling of illegal drugs and other contraband by conducting vehicle searches during traffic stops.
Mitigated risk and accurately analyzed and evaluated criminal information.
Performed comprehensive searches of people and property to identify controlled substances or contraband.
Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to strict policies.
Adhered to all safety protocols and properly handled all equipment, weapons and materials.
Organized and recorded facts to prepare incident reports.
Informed shift officers of special areas of emphasis, including properties to watch and noted criminals understood to be in patrol areas.
Strengthened traceability and developed organizational systems for criminal case logs, records, reports and agendas.
Wrote detailed accident memo reports.
Mitigated risk while accurately analyzing and evaluating criminal information
Provided supervision, care and correctional treatment of inmates. Incumbent is concerned with maintenance of institution security contributing to the health and welfare of the inmates and the promotion of good public relations
Enforced rules and regulations governing facility security, inmate accountability and inmate conduct to ensure judicial sanctions are carried out. Staff mentor to a new employee. Composed memorandums for supervisor's signature
Keyed inmate "ins and outs"; and/or I have keyed payroll for inmate work cadre; and/or I have entered furlough information into SENTRY; and/or I have entered detainer and notification information into SENTRY
Supportive, safe, and secure environment with opportunity for growth and advancement and carried out research on the Internet to locate applicable codes, standards, and regulations
Witnessed and helped a case manager prepared transfer requests (BP-409's)
Have experience supervising an inmate crew on a day-to-day basis in a correctional institution & conveyed technical information to others
Writing, editing and proofreading investigative memoranda and other documents & explanation of actions & have written reports and informational memoranda to a supervisor & prepared an Incident Report
Collaborate with other colleagues in increasingly more complex cases in interviewing, observing techniques under highly stressful situation
Recognized psychological anxiety among inmates and separated; accordingly, and/or I have taken proper action when two inmates became involved in physical altercation in the presence of other inmates; and/or I have appropriately summoned medical attention when inmate developed seizure
Prepared a variety of administrative remedies in response to inmate requests
Provided training to other staff on institution policy and Procedures
Revised Institution Memorandums & help participate in institution inspections
I have been responsible for estimating material, equipment and manpower needs
Investigated information collected from staff, inmates, laws and court documents to resolve a variety of administrative remedies; and/or I have researched sources including the U.S. Code of Federal Regulations, agency/directives
Provides supervision, care and correctional treatment of inmates. Incumbent is concerned with maintenance of institution security contributing to the health and welfare of the inmates and the promotion of good public relations
Enforces rules and regulations governing facility security, inmate accountability and inmate conduct to ensure judicial sanctions are carried out
Managed & identified and initiated corrective action as a result of researching a policy
SUPPLY CHAIN & OPERATIONS MANAGER 05/2018 to 09/2020
Waffle House - Dallas-Fort Worth, TX
Salary: 92,000 USD Bi-weekly
Hours per week: 40
Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established work priorities to meet contractual obligations for schedule and installations.
Administered all aspects of procurement transactions up to and including awards.
Administrated and execution of personal service contracts, supply chain, on-personal service contracts, formally advertised and negotiated procurement involving a wide range of materials, services and equipment.
Negotiated formal contracts with multiple vendors.
Developed and trained management team to meet and foster relationships with commercial representatives to discuss procurement needs, quality of items or services, current market prices, or delivery schedules.
Led operational team in coordinating contracting audit reports or pre-award surveys at weekly P&L meeting.
Facilitated management team in reviewing requisitions and determining appropriate method of procurement, i.e., formal advertising or negotiation. This includes citing the authority in determinations and findings reports.
Led management team in developing procurement plans by reviewing previous history, market conditions, and specifications or technical data packages at weekly P&L meeting
Successfully delivered solicitation documents, selecting appropriate clauses to complete specifications.
Analyzed bids and proposals received including insuring strict compliance with specifications on advertised procurement and recommending award to lowest bidder providing such compliance.
Drafting final contract including specifications, packing and shipping requirements, inspection instruction, and all other special and standard clauses.
Managed various procurement reports required for the Department of Agriculture and county Health Inspection Department
Managed and operated developing new sources of supply by stimulating interest in the bidding.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Established organizational vision and developed strategies to achieve sales and customer service goals.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Coordinated customer inspection clinic for retail customers to meet with vehicle line product and brand managers.
Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
Implemented process improvements based on identification of productivity or quality issues.
Reduced costly waste in manufacturing by identifying and eliminating overproduction.
Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
Defined business requirements, data models and transformation logic and report structures to enhance organizational efficiencies.
Assisted in refining procedures, defining best practices and correcting reported audit issues.
Enforced security policies and procedures to protect company assets from theft, loss or damage.
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Improved morale and management communication by creating employee recognition and rewards practices.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Developed and led quality management systems, standards and compliance, including SOPs, good ServSafe Food Safety best practices, lean improvement programs and enforcement of company and regulatory requirements.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Devised business and technology strategies to create performance metrics, reporting and analysis systems in support of investigative operations.
Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Reduced process lags and effectively trained team members on best practices and protocol.
Reduced operating budget by $23,561 annually by developing new inventory management process.
Delivered positive customer experiences by implementing effective quality assurance practices.
Maximized transition efficiency and planned and executed physical relocation, including floor plans, furnishings and wiring placement.
Conferred with subordinate managers each day to assess needs and optimize activities.
Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
Oversaw financial management activities, including budget management, accounting and payroll.
Performed timely and budget-complying project management on multi-faceted issues.
Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
Facilitated timely and comprehensive audit preparations or inspections, conducted root cause analysis and adhered to Corrective and Preventive Actions (CAPA) system procedures.
Aligned operational boundaries between processes and production demands.
Evaluated financial statements and Profits and Loss reports to monitor performance to devise solutions for improvement and cost reduction.
Identified shared data elements and relationships between data elements and processes, people and systems.
Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
Led cross-functional communication initiatives to meet account order timelines.
Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
Managed daily operations, including supervising multiple team members across six locations.
Worked collaboratively to enhance processes and implement ServSafe Food Safety Program, resulting in 33% increase in profitability.
Developed new banking relationships with multiple lenders to obtain favorable terms on equipment lines and operating lines of credit.
Liaised between IT and business to develop structured business architecture to capture key performance indicators (KPIs) for business unit.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Analyzed strategic, core and support processes and recommended improvements to streamline processes.
Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Contributed to development and evaluation of service level agreements that complied with established operational parameters.
Assessed, optimized and elevated operations to target current and expected demands.
Assessed upcoming projects to forecast projected resource requirements.
Increased productivity and profits by 33% while simultaneously reducing head count by 79%.
Monitored and directed all aspects of department operations and 50-member team in production, safety, equipment, performance, and quality and records management.
Inspected production areas to identify and correct unsafe or unauthorized practices.
Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
Defined project roadmap to solidify project objectives and milestones.
Supported corporate committee and generated status update reports on strategy and initiative effectiveness while offering corrective actions.
Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
Developed and implemented comprehensive preventive maintenance program that improved operational up-time by 120%.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Thorough knowledge of the full range of food preparation principles including the techniques and procedures necessary to develop new or revise current recipes
Teacher I 8/2017 to 7/2018
Fort Worth Independent School District- YAP Youth Advocate Program – Fort Worth, TX
Salary: 48,000 USD Bi-weekly
Hours per week: 40
Planned and implemented an individualized instructional program based on assessment data, knowledge of teaching strategies, learning styles, and availability of resources.
Administered individualized teaching techniques which may include individual guidance, peer tutoring, cooperative learning, media instruction, computerized instruction, large and small group instruction or behavior modification
Decreased student fail rate by 32% in 2016–2017 school year in classrooms with over 30 pupils.
Designed and implemented an engaging curriculum for new public-school students at the kindergarten grade level.
Instructed 4-, 5-, and 6-year-olds on the alphabet, basic reading comprehension, and rudimentary mathematics.
Assessed student performance through quizzes and testing and provided one-on-one tutoring when necessary.
Created and maintained a welcoming, friendly, engaging, and nurturing classroom environment where all students felt comfortable.
Established classroom and field trip rules and enforced them fairly and effectively.
Developed rigorous lesson plans and lectures and prepared students for quizzes and tests.
Graded papers, lessons, tests, quizzes, and other assignments, relaying information to parents and school board when necessary.
Led and selected, orders and uses a wide diversity of instructional materials based on student needs and abilities including self-study, programmed materials, and media, etc.
Designed and developed curricula to meet the diverse learning needs of an incarcerated adult population.
Maintained security of the institution, staff and students.
• Conducted individual, group and family-education sessions based on Cognitive-Behavioral Therapy and Motivational Interviewing techniques for client referred
• Analyzing data from multiple sources
• Participated in the improving organizational performance process.
• Assisted in the preparation of information for departmental staff, advertising upcoming health care training opportunities and I possess base knowledge of corrective action/improvement plans.
• Thorough knowledge of the full range of food preparation principles including the techniques and procedures necessary to develop new or revise current recipes
• Conducted interviews to determine treatment eligibility & conduct drug education classes to groups & assist with group and individual counseling to inmates with substance use disorders & write treatment summaries that are used to develop aftercare plans
• Performs a range of investigative functions related to investigations concerning allegations of regulatory violations
• Analyzing information and designing new strategies, programs, and initiatives.
• Identified and provisionally diagnosed individual's with co-occurring substance use and mental
• Provided technical information to employees regarding office procedures and how to complete forms such as the training authorization form, course evaluation form
• Apply new assessment and treatment techniques health disorders and recommended an appropriate referral
• Helping patients understand more about; medical treatment, health lifestyle choices, disease prevention, and informed supervisor of department concerns
• Contributed case information during a meeting and assisted senior staff during formal meetings and discussions
• Conveyed technical information to others.
• Researched and identified resources to answer personnel questions
• Created Treatment Plans and conducted Treatment Plan Reviews for clients
• Prepared a flyer for departmental staff advertising upcoming health care training opportunities
• Case Managed Clients' legal issues and monitored clients' progress by making monthly contact to clients' Probation Officer through faxing client updates and voice calls
• Managed the review and analysis of investigative activity requests
• Managed the review and analysis of investigative activity requests
• Conducted individual, group and family-education sessions based on Cognitive-Behavioral Therapy and Motivational Interviewing techniques for client referred
• Analyzed data from multiple sources
• Taught patients including those having environmental, cultural, and economic disadvantages
• Developed, evaluate, and analyze program needs and other data about patients
• Identified and used some culturally diverse supplemental materials
• Evaluated positive and negative aspects in each case situation, and develop release plans
• Developed a computer program to track electronic and paper files; and/or I have maintained electronic program for tracking files; and/or I have created a program to track workflow and assignments; and/or I have developed a manual and/or computer program to facilitate the archiving and retrieval of files
• Assisted in making travel plans & I have organized a database in accordance with established instruction
SENIOR INVESTIGATOR 03/2016 to 03/2017
Department of Family Protective Services - Haltom City, TX
Salary: 32,000 USD Bi-weekly
Hours per week: 40
Mitigated risk, accurately analyzing and evaluating criminal information while processing crime scenes.
Delivered maximum levels of accuracy when conducting stationary and mobile surveillance on investigatory individuals.
Created process to capture, integrate and maintain data supporting field information applications.
Trained and mentored field investigators and worked with team lead to identify skills, problem areas and opportunities for staff development and improvement.
Conducted debriefings for arrested subjects to obtain information pertinent to investigations.
Verified and authenticated validity and admissibility of evidence and preserved integrity for court hearings.
Interviewed subjects, targets and witnesses for information verification and corroboration.
Reported results of investigations with written observations and photographs and produced final reports.
Completed comprehensive face-to-face interviews with subject, neighbors, employers, family and friends and generated detailed reports documenting investigative findings.
Conducted background investigations for personnel security clearances.
Ran background checks of individuals to obtain data on character, financial status and personal history.
Strengthened traceability, developing organization systems for criminal prosecutor case logs, records, reports and agendas.
Eliminated process discrepancies by accurately investigating organized crime, homicide, fraud and other major crime cases while preparing, submitting and aiding district attorney prosecution cases.
Analyzed data, reports and forensic evidence, including blood and fire patterns and bullet trajectories.
Conducted safe and legal inspections and searches of property, vehicles and items.
Maintained detailed case log of all cases assigned to monitor progress and completion.
Compiled and analyzed information regarding gang members and activities.
Testified under oath in administrative hearings and criminal court cases.
Collected evidence for trials and prepared displays.
Referred cases for potential prosecution to the District Attorney's office.
Patrolled area undercover to combat organized burglary ring.
Created and submitted analytic reports for closed cases.
Served on tactical specialty unit targeted at weapons and narcotics crimes.
Coordinated investigations with military and federal law enforcement agencies.
Wrote accurate and timely reports regarding emergency response calls.
Shortened criminal investigation lead time, executing operational protocol for criminal and non-criminal violations.
Investigated homicides and suspicious deaths to effectively pursue resolution.
Developed case plans and conducted comprehensive investigation tactics to obtain necessary evidence.
Documented details of investigations, including expenses incurred and hours spent, to complete assignment billing.
Analyzed and evaluated information to determine appropriate course of criminal prosecution.
Maintained organized records of all information and material pertinent to open investigations.
Researched and reviewed case files and gathered information to solve crimes.
Led department's domestic violence intervention training.
Conducted multi-jurisdictional investigations to identify and dismantle international drug cartels.
Assisted in development of internal and external training presentations.
Interviewed business users to gather business and data requirements for new analytic applications and enhance existing applications.
Reinforced original claims and new findings by securing information such as releases and reports.
CORRECTIONAL OFFICER 08/2015 to 08/2016
Tarrant County Sheriff’s Department - Fort Worth, TX
As a Correctional Officer, I transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings. Maintained records and logs of man hours, materials and equipment used. Reviewed housing assignments and reassigned inmates to meet allocation and safety needs. Supervised residents during meal distribution and intake, recreation time and work-site performance. Maintained clear and open communications with all facility areas to support efficient and safe operations. Contributed to treatment staffing team developing rehabilitative program for juveniles. Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
Apprehended escapees safely while following proper techniques.
Observed and directed inmates during recreation, visits, telephone and shower time.
Detected potential threats and quickly defused conflicts.
Safely transported inmates to and from work sites.
Conducted internal security checks to ascertain inmate safety.
Always maintained correct physical head count.
Enforced resident behavior management protocols and drafted incident reports for infractions.
Verified warrants, conducted searches and fingerprinted inmates.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Performed warrant pick-ups and turnovers at other jails and prisons.
Supervised activities of adolescents in residential setting.
Instructed inmates on work detail and oversaw work-site transportation.
Attended regular trainings and maintained appropriate certifications.
Assisted in restraining violent and unruly inmates.
Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
Maintained daily logs of shift activity.
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Transported inmates to and from work sites with optimal security procedures.
Promoted rehabilitation of offenders and maintained safety of staff and residents.
Received property from incoming inmates, provided receipts and inspected items for contraband.
Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
Supervised inmates during day-to-day activities.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Maintained appropriate control, security and well-being over those detained.
Assigned inmates to open and appropriate housing units.
Recommended further treatment strategies and diagnostic efforts for inmates.
Maintained communications with staff and inmate body to maintain safe, effective prison environment.
Inspected cells and conducted random searches of common areas.
Applied non-violent response tools and physical restraint during problematic situations.
Education and Training
Wiley College - Marshall, TX Bachelor of Science
Criminal Justice, 05/2016
CREDIT HOURS (24 HOURS BEHAVIOR/SOCIAL SCIENCE)
CRIJ 5320 (3) Theoretical Foundations of Crime Control
CRIJ 5340 (3) CJ Studies: Comp Juvenile Just
CRIJ 5340 (3) CJ Studies: Correctional Admin
SOCI 4320 (3) Sociology of Education
PSYC 2471 (4) Intro Statistical Methods
POLS 2301 (3) American Government I
POLS 2302 (3) American Government II
PHIL 1370 (3) Philosophy of Knowledge
CRIJ 5310 (3) CJ System & Policy
PSYC 2270 (2) LEARNING & STUDY SKILLS
**See Transcript Attached**
Certifications
Certified Manager, National Sersafe Food Safety Manager
Certified Basic Peace Officer
Federal Bureau of Prisons CIMS Certification
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