A Team Leader
Resume:
MAINA BRIGHTER
MARGARET
P. O box ***, Embu
***************@*****.***
OBJECTIVE
I am a highly dedicated and well-equipped professional with experience in the field Criminology and
security studies. I got to learn more about international relations, humanitarian interventions, diplomatic
relations, community policing, human rights and gender equality, in addition to many other fields while
pursuing Criminology. I am seeking to leverage the experiences obtained in this field to obtain a position
in a dynamic and challenging organization.
Communication skills: I have confident verbal and non verbal skills. Both my Swahili and English are
fluent in written and verbal form.
Leadership skills: I have had experience leading people as I was a team leader on a number of projects in
both my university studies and part of my attachment
Investigation and research skills: I had experience in crime investigations. I was involved in investigation of
so many cases concerning crime, analysing cases and getting to know why people engage in crimes.
Teamwork: I strongly believe in working together as a team. When people work together, they are able to
achieve more. For example, when investigating a certain crime that is committed, when a team is involved,
there is efficient and maximum coordination that helps to solve the crime.
Analytical skills: I have good analytical skills. I can carefully analyse data and come to a perfect
conclusion.
Critical thinking: I have good critical thinking skills. Before coming to a certain conclusion, one needs to
critically think about the situation before making judgement.
Decision making: After analysing a certain case and situation for example a dilemmatic situation,one
needs to make a decision. The decision needs to be suitable and just. It should not be one sided, it should
be favorable.
Accountability: I take accountability for my actions. I can do this without blaming others for my deeds or
actions.
Time management : I’m good at time keeping and management. I believe that time lost is never
recovered. Time should be used efficiently and effectively.
EXPERIENCE
2024 to date
Sun king Solar Company
Area collection executive
I currently work at Sun King solar company as the area collection
executive,Kisii.
My role involves:
Convert delinquent accounts to current customers through overdue
client visits and performing collection calls.
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Working with Area Business Managers and Field Sale
Executives/Energy Officers to minimize default rates through
follow up on delinquent customers.
Identification, reporting and investigation of suspected Fraud or
tampering cases.
Escalation of any complex cases e.g. client complaint, tampering,
fraud and working closet with the Fraud Management team.
Training field Agents on the key Risk processes including various
collection techniques, repossession etc.
Driving operating rhythm to follow-up with Agents (Field Officers)
to ensure they are completing their collection calls and
repossession tasks on time.
Examining area portfolio and repayment trends and laying down
daily, weekly, monthly strategies to drive better collection rates
from delinquent customers.
Conducting mystery market visits to confirm the quality of sales
and obtain different insights from different areas to enhance
strategic direction and mitigate problems of delinquent accounts
and repayments.
Providing weekly updates to Sales and Risk management teams
on-field interventions performed and results achieved, along with
customer insights.
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Designing, piloting, and operationalizing collection processes
necessary for ensuring better repayments and customer
satisfaction.
June 2024 to November 2024
Mungania Tea Factory
CCTV OPERATIONS
I did an internship program at mungania tea Factory at the CCTV department. The main activities
included recording security reports in the occurrence book, reporting any suspicious activities and
keeping watch while ensuring all factory activities went on without any interference.
GENERAL WORKER
I also worked at mungania tea Factory as a general worker under a 3 months contract.
The main duties included; sorting of different varieties of tea, packaging tea and the whole tea
processing activity
2022 - 2023
Thika Police Station headquarters
ATTACHMENT
Gender equality, Justice, Crime Research and Criminal Investigations
I was attached at Thika Police Station Headquarters for one year.
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I worked at the crime office, traffic department and the department of children and gender rights and
equality
WORK DESCRIPTION
. Protection of human rights and interests.
. Visiting and analysing crime scenes.
. Dealing with so many cases pertaining child abuse and deprevision of human rights.
. Attending court hearing and proceedings.
. Visiting Thika main prison.
. Recording statements of both the accused persons and the complainants.
. Writing postmortem reports.
. Writing of Occurrence Book.
. Opening and recording of police case files.
Resettlement of refugees
Attending community meetings
. Community policing/patrol
Protection of victims and witnesses
Spreading crime awareness
The Obtained Skills included:
Interpersonal skills
Much of the activities involved working with different police officers as well as a group of other attaches.
This entailed working with people of different tribe, class and different perspectives.
What was important is learning on how incorporate and effectively inter-relating with each and everyone
of one them.
Teamwork
Teamwork was another acquired skills originating from the frequent undertaken group work as well as
from the observation on how different offices work together towards a common goal.
Time management
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Punctuality was keenly followed by the host supervisor. The close observation had great impact on
managing time.
Listening skills
A great part of undertaken activities involved helping the witnesses write their statements. As such
listening was crucial so as to capture the vital details.
Writing skills
While assisting the witnesses in writing their statements, the flow of information as well as the
connection of details was key. These are great skills that are important in the public related profession
and was well impacted.
Critical thinking
Regularly, a good part of attachment period involved visiting crime scenes of different criminal acts.
One was required to think critically and establish the sequence of events that may have preceded the
act. Through undertaking several of such cases, the skill of critical thinking was highly impacted.
EDUCATION
• St Mathews Boarding Primary school,2002- 2013, marks attained – 344
• Kiriari Girl’s High School, 2013- 2018, grade attained – B-
• Mount Kenya University,2019-2022, Bachelor of arts in Criminology and Security Studies– Second
class honors.
• Computer Application and Packages January 2019- April 2019
I achieved a certificate in 18th of April, 2019 for completing the following computer courses:
1. Introduction to computers
2. Introduction to ICT
3. Computer maintenance
4. Windows 7 operating system
5. Microsoft word
6. Microsoft excel
7. Microsoft access
8. Microsoft PowerPoint
9. Microsoft publisher
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10. Internet and Email
11. Introduction to entrepreneurship
AWARDS AND ACKNOWLEDGEMENTS
PROFESSIONAL COURSES AND TRAININGS
• Certified Computer Application and packages
• Young Criminologist Network (MKU)- Member
SEMINARS ATTENDED
• Certified Young Criminologist Network
• Teens seminar Mwihoko PEFA church
REFEREES
Ambrose Waswa,
Head of Department,
Institute of Security studies, justice and ethics
Mount Kenya University, Thika
**************@*****.***
Tel: +254-***-******
Oscar Onchomba,
Police constable,
Office of Crime,
Thika Police Station Headquarters
*************@*****.***
Tel: +254-***-******
Samuel Kyulu,
Officer in Charge of Crime,
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Thika Police Station Headquarters
**********@*****.***
Tel:+254*********
Benson Ngugi
Factory Unit Manager
Mungania Tea Factory
munganiaktdateas.co.ke
Andrew Etemesi Kiplagat
Regional Collection Manager
Sun King Solar Company
******.*******@*******.***
Tel: +254*********
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