Customer Service Support
Resume:
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Maggie Sugarman Nelson
*** * ** **** *****, Texas 78634
**************@*****.***
Skills
● Experienced Retail Manager
● Self-starter with drive, ambition and motivation to excel
● Experienced in QuickBooks, customer service, sales and Management with extensive cash handling
● Detail-oriented, highly organized and able to prioritize tasks
● Proven ability to work both independently and as a team player
● Outstanding interpersonal and communication skills Experience
July 2023 – Present
Customer Service Representative / Action Overhead Doors, Taylor Extensive scheduling for new installs and for customers in need of repairs. Managed dispatch for best results for drivers and customers.Following up to make sure everything was completed to satisfaction. Quote pricing for both doors and openers. Diagnosing issues over phone and email, following up in a timely manner.making sure all tasks are done in a timely and efficient manner
MARCH 2022 – June 2023
Manager / Blankenship Enterprises, Georgetown
Managed two independent stores under the same umbrella organization. Performed all aspects of retail management, including ordering, shipping & receiving, pricing, and inventory. Also provided high quality customer service.
FEBRUARY 2019 – NOVEMBER 2021
Account Manager / CB Hardware, Cedar Park
Managed up to fourteen accounts. Priced out independent housing as well as subdivision projects. Handled all sales, customer service, and problem solving for those accounts. Extensive use of QuickBooks.
FEBRUARY 2018 – JANUARY 2019
Teller / Wells Fargo Bank, La Frontera
Provided exceptional customer service in a fast paced environment. Delivered absolute focus on accuracy and attention to detail. Involved extensive cash handling and 100% accurate balance of drawers, vault, and ATM.
MAY 2017 – FEBRUARY 2018
Assistant Manager / Cato Fashions, Round Rock
Assisted the manager with all aspects of day-to-day operations, including scheduling, budgeting, receiving, daily & weekly sales reporting and register balancing. Also performed bank deposits. JANUARY 2012 – APRIL 2016
Special Education Asst / Forest Creek Elementary, Round Rock Assisted teachers with daily classroom duties. Prepared and modified activities. Lead small group instruction. Worked collaboratively to improve programs. Managed student behavior in the classroom and on campus.
Education
Cabrillo College / Santa Cruz, California
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