Business Banking Administrative Support

Christina Gardner

*** ******** ******, **********, ** 06606

475-***-**** **********@******.***

PROFESSIONAL SUMMARY

Detail oriented and highly organized professional with over 17 years of experience in administrative support, billing management, and business banking. Proven ability to manage multiple tasks efficiently, process financial transactions and provide exceptional service to clients and internal teams. Skilled in using accounting software, managing accounts, payable, receivable and maintain accurate records in fast paced environments.

KEY SKILLS

Administrative Support

Billing & Invoicing

Accounts Payable/Receivable

Business Banking

Insurance Verification

Financial Reporting

Customer Service

Data Entry & Database Management

Microsoft Office Suite (Excel, Work, PowerPoint, Outlook)

QuickBooks Accounting Software

Communication & Problem Solving

Time Management & Multitasking

PROFESSIONAL EXPERIENCE

M&T Bank – Bridgeport, CT September 2022 - Present

Business Banking Assistant

Supported business banking operations, including account setup, maintenance and transactions.

Assisted customers with online banking access, loan inquiries and other banking services.

Performed routine audits of business accounts to ensure compliance and accuracy.

Helped process business loans, lines of credit cards and merchant service applications.

Assist with business banking transactions including deposits, account reconciliations and wire transfers.

Provided administrative assistance to senior bankers and management teams.

Peoples United Bank – Bridgeport, CT August 2018 - September 2022

Account Reconciliations/Billing Coordinator

Manage day-to-day office operations, including scheduling, email correspondence and document preparation.

Oversee billing processes, ensuring accurate and timely invoicing for services/products rendered.

Process payments, monitor outstanding accounts and resolve discrepancies with clients.

Coordinate with finance department to maintain accurate financial records and prepare monthly reports.

Provide excellent customer service by addressing client inquiries and resolving issues related to billing and accounts.

Stamford Health Medical Group – Stamford, CT September 2017 – August 2018

Medical Receptionist/Scheduler/Revenue Cycle Assistant

Coincided with doctors to help facilitate the practice.

Handled insurance verification, billing and payments.

Scheduled patients for Diabetes and Endocrinology related appointments.

Submitted electronic medical records to proper departments.

Regulated HIPAA management to maintain privacy practices.

Responsible for batching correspondence, posting payments, adjustments and coding.

St. Vincent’s Hospital – Bridgeport, CT October 2007 – August 2017

Registrar (Cancer Center, ER, Admitting, Call Center)

Collected demographic information for pre-registration/registration of patients within established departmental guidelines and financial insurance eligibility verification.

Retrieved CPT codes and pre-authorizations for inpatient, outpatient procedures as well as observation stays.

Collected copayments, deductibles, cash payment, past due balances and reconcile payment collections at the end of each shift.

Scheduled and confirmed upcoming appointments.

Worked in Call Center, Emergency Room, Cancer Center, Admitting and Bed Board Management.

EDUCATION

Bullard Havens Technical High School – Bridgeport, CT August 2001 – June 2005

CERTIFICATIONS

Bail Bonds – 2007

Certified Administrative Professional – 2017

QuickBooks Certified User – 2018

REFERENCES

Available upon request

Contact this candidate