Real Estate, Property Management customer service, entertainment

BIANCA BUTLER

**** *********** ***. ** **********, DC 20008

*********@*****.*** 202-***-****

EDUCATION

SC Property Managers Course, OCTECH — January 2024 DC DHCD Property Management Course — Completed 2022 DC Licensed Realtor — 2022

Leasing for Property Management, University of the District of Columbia — 2018 Principles and Practice for Real Estate Salespersons, Weichert Real Estate School — November 2017

Benedict College, Columbia, SC — January 2008 – May 2010 SKILLS

• Strong problem-solving skills with good judgment and initiative

• Adaptable and coachable, with a proactive approach to learning

• Expertise in marketing, sales, and exceptional customer service

• Proficient in managing multiple tasks and prioritizing effectively

• Strong leadership abilities in employee management and delegation

• Excellent communication and interpersonal skills (verbal and written)

• Highly organized with attention to detail

• Proficient in check scanning, court notices, balance letters, report review (Yardi), and invoice processing

• Skilled in drafting and proofreading correspondence

• Advanced proficiency in Microsoft Office Suite

• Experienced with property management software including Yardi, Onesite, Knock, Entrada, CRM, LRO, Lead2Lease, Tornado Scheduling, Active Building, and BuildingLink

• Familiar with real estate tools such as Skyslope, MRIS, Dotloop, and Landvoice PROFESSIONAL EXPERIENCE

Inter Solutions, SC — Assistant Property Manager

May 2024 – January 2025

• Assisted in managing day-to-day operations of residential properties

• Provided customer service, responded to tenant inquiries, and coordinated maintenance requests

Carrington Townhomes, SC — Property Manager (Temporary) February 2024 – April 2024

• Oversaw property management operations, ensuring tenant satisfaction and property maintenance

• Managed lease renewals, rent collections, and tenant relations Career Strategies, Washington, DC — Assistant Property Manager May 2022 – January 2024

• Supported property management tasks, including lease administration, rent collection, and vendor management

• Assisted in maintaining tenant communication and resolving issues in a timely manner Highmark Residential, Washington, DC — Sales & Marketing Director August 2018 – January 2020

• Developed and implemented marketing strategies to increase occupancy

• Managed advertising, social media campaigns, and events for property promotions Hire One, Washington, DC — Concierge

April 2017 – September 2018

• Provided exceptional customer service to residents, addressing their needs and concerns

• Assisted with scheduling, event coordination, and general concierge duties Century 21, Washington, DC — Realtor Assistant

May 2016 – July 2017

• Assisted real estate agents with client management, property showings, and transaction processing

• Provided administrative support and maintained client files Events DC, Washington, DC — Help Desk Assistant (Facility Management) October 2015 – May 2016

• Managed facility inquiries, coordinated event logistics, and supported the operations team

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