Property Claims Adjuster

Felix A. Peña

**** ** ***** ***., *******, FL., *3027

Cell: 954-***-**** Email: ********@*****.***

Professional Experience

Adjuster Claims

Citizens Property Insurance Corporation, Remote September 2024 – Present

• Investigate and resolve property and casualty damage claims, collaborating with SIU and anti-fraud organizations.

• Document findings from claimant/witness interviews and field adjuster reports to assess damage and devise action plans.

• Negotiate payments and terms, consulting engineers and specialists for coverage determinations.

Claims Adjuster

People’s Trust Insurance, Remote September 2022 – July 2024

• Handled litigated and non-litigated home property damage claims, evaluating policy language for coverage decisions.

• Issued payments, reservations of rights, and denial letters, communicating outcomes to stakeholders.

• Negotiated settlements, leveraging field adjuster and engineer expertise. Claims Adjuster

Florida Insurance Guaranty Association, Remote August 2021 – August 2022

• Resolved property and casualty claims, documenting investigations via interviews and adjuster report analysis.

• Developed action plans based on damage assessments, partnering with SIU and anti-fraud groups.

• Determined coverage with specialist and engineer input, negotiating payment terms. Claims Adjuster

People’s Trust Insurance, Remote September 2018 – June 2021

• Investigated and settled litigated and non-litigated residential claims, ensuring accurate coverage assessments.

• Documented findings and issued payments, reservations, and denials to policyholders.

• Collaborated with adjusters and engineers to negotiate claim resolutions. Licensed Insurance Sales Producer

Safeguard Casualty Insurance, In office September 2017 – September 2018

• Grew business by guiding clients through a sales process: needs assessments, product recommendations, and deal closures with referrals. Insurance Sales Producer

Allstate Insurance Agency, In office June 2015 – February 2017

• Expanded Allstate clientele via tailored insurance solutions, securing sales with top-tier service and follow-up referrals.

Licensed Insurance Sales Producer

Safeguard Casualty Insurance, In office March 2010 – June 2015

• Developed new accounts by assessing client needs, recommending products, and negotiating terms to close sales.

Auto Sales Consultant

Major Chevrolet Inc., Queens, NY, In office November 2007 – December 2009

• Boosted vehicle sales through prospecting, product presentations, and excellent delivery service, ensuring client satisfaction.

Auto Sales Manager

Major Chrysler Jeep and Dodge, Queens, NY, In office March 2004 – October 2007

• Led a top sales team to exceed monthly goals, enforcing policies and resolving complaints professionally.

• Assisted in turnovers (T/O) to finalize sales.

Education

Industrial Engineering (4 Semesters)

Intec, Santo Domingo, Dominican Republic September 2002 – September 2003 High School Diploma

Aviation High School, Long Island City, NY September 1993 – June 1997 Licenses & Certifications

• 620 General Lines Adjuster License – Florida, June 2018

• 220 General Lines License – Florida, January 2017 Continuing Education (CE): Florida Investigating Claims – Expiration May 2026 Webinar Training:

• Mold Assessment, Residential/Commercial Hail Damage, Forensic Cause & Origin Analysis, Roof Damage (Defects & Hail Impacts), Suspicious Roof Claims Detection Skills

• Bilingual: Fluent in English and Spanish

• Proficient in Windows, Microsoft Office, Outlook, etc.

• Strong multitasking, problem-solving, and interpersonal skills

• Detail-oriented, self-motivated, thrives under pressure with minimal supervision

Contact this candidate