Sales Representative Information Technology
Resume:
Education
CURRICULUM VITAE
Sherryl Aketch
Telephone no: +254-***-***-*** Email: **********@*****.*** Gender: Female
Marital Status: Single
Date of Birth: 15th July 1996
Nationality: Kenyan
A highly competent and enthusiastic professional with experience of working as part of a team in a busy office environment. Well organized and proactive in providing timely, efficient and accurate administrative support to managers and work colleagues. Approachable, well presented and able to establish good working relationships with a range of different people. Possessing a proven ability to generate innovative ideas and solutions to problems. I aim to add value through designing, directing and managing company-wide process of management, learning and development, all of which facilitate organization effectiveness and growth. Diploma in Business Information Technology
Mount Kenya University
Kenya Certificate Secondary Education
St’ Mary’s Marindi Girls High School
May 2016: Microsoft Office Suites, Internet and Email at Larsen Computers and Electronics
Communication Skills: I am an excellent communicator who effectively conveys information both verbally and in writing. I am also a keen listener and gives prompt feedback.
Analytical Skills: Recognizes areas of weaknesses requiring improvements and makes recommendations to the management for consideration, approval and implementation.
Priorities and Decision Making: A successful track record in setting priorities; keen analytic, organization and problem solving skills which support and enable sound decision making.
Interpersonal Skills: Ability to work in a team, demonstrated ability to build agreement and navigate complex and appropriate frameworks. Ability to develop effective working relationships with other program partners and counterparts.
Flexibility: Capacity to fit into most environments, maintain calm under pressure and can adapt well to changes in the work place.
Team player: Works as a competent member of the team, willingly providing back- up support for coworkers when appropriate and actively supporting group goals.
Computer Skills: Proficient in Microsoft Office tools, word processing, data Skills
Professional
Training
2012 - 2015
Personal Profile
Bio Data
handling and processing, presentation, operating systems and internet. Work Experience Dec 2023 – To Date 4G Capital Limited Roles: Loan officer and Collection Officer
Responsibilities
Loan officer responsibilities:
Evaluate applicants: Assess the financial health of potential borrowers
Process applications: Gather and review applications, and prepare loan documentation
Approve loans: Decide whether to grant a loan, and set up repayment plans
Monitor accounts: Keep track of borrowers' accounts and follow up on payments
Provide customer service: Help customers with questions and concerns
Stay compliant: Follow lending laws and regulations Collection officer responsibilities:
Contact debtors: Reach out to people who are behind on payments
Negotiate payment plans: Work with debtors to create repayment plans
Maintain records: Keep accurate records of accounts and collections
Follow legal processes: Take legal action if necessary to collect debts
Comply with regulations: Adhere to debt collection laws and regulations
Report on collections: Provide regular reports on collection
July 2023 – Dec 2023 Zillions Credit Limited
Role: microfinance call centre agent
Responsibilities
Inbound call handling: Answering incoming calls from clients regarding their loan accounts, including questions about balances, due dates, interest rates, and repayment options. Customer support: Addressing customer concerns, complaints, and inquiries related to loan applications, disbursements, and collection processes.. Account management: Assisting clients with account updates, such as changing contact information or updating payment details.
Loan application support: Guiding potential borrowers through the loan application process, explaining eligibility criteria, and collecting necessary documentation. Payment processing: Receiving and processing loan repayments through various channels like phone banking or online platforms.
Debt collection: Following up with clients who are overdue on loan payments, attempting to collect outstanding balances in a professional manner. Product promotion: Informing customers about available microfinance products and services, including new loan options or additional benefits. Compliance adherence: Ensuring all interactions with clients comply with microfinance regulations and company policies.
Data management: Updating customer information accurately within the CRM system after each interaction.
February 2019 - June2023
Milago Human Resource Company
Position: Researcher
Responsibilities:
Video and static imagery analysis for vehicular and human traffic in city.
Storage and retrieval of such video and static analysis and report writing as requested by supervisor
Any other duties related to the above as assigned by supervisors.
August 2018- January 2019 The Bantu Resort Hotel
Position: Receptionist / Front Office
Responsibilities:
Serves visitors by greeting, welcoming, and directing them appropriately.
Notifies company personnel of visitor arrival.
Maintains security and telecommunications system.
Informs visitors by answering or referring inquiries.
Directs visitors by maintaining employee and department directories April 2018 - August 2018 The Branch Hotel
Position: Waitress
Responsibilities:
Provide excellent customer service to everyone who visits your restaurant.
Assist diners with ordering by answering menu questions or making recommendations upon request.
Take accurate food and drink orders using a POS system and communicate order details to the kitchen staff as needed.
Check customer’s ID if necessary to assure they are of legal drinking age.
Inform guests about restaurant customer loyalty program, or any other specials and promotions.
Up-sell any additional products when appropriate.
Serve food and drink orders to guests.
Present and pour wine selections with the appropriate stemware.
Stay up to date on any menu changes and daily specials. January 2018 - April 2018 -Sanlam Insurance Company Position: Financial Advisor
Responsibilities:
Provide financial planning support to clients
Support investment professionals to cultivate client relationships
Prepare financial plans and check their accuracy
Respond to prospective customer queries about financial planning
Assist in the development plans for the company
Offer subject matter expertise to fellow Financial Advisors
Maintain awareness of latest legislative changes that may affect financial planning
Dec 2017 Global Internet Fortunes
Referees
Additional
Information
Position: Marketer
Responsibilities:
Identify, contact and recruit potential clients
Prepare sales presentations
Modify sales materials and strategies to suit each client’s needs
Promote advertising and marketing materials and strategies
Create and maintain client accounts
Research and analyze Internet sales and advertising trends Hobbies and Interests:
Travelling, Socializing, Reading
Stephen Okello
Sanlam Insurance Company
Manager
Telephone no:+254-***-***-***
Allan Mbone
Bantu Resort
Manager
Telephone no +254********
Mary Wangari
Human Resource Manager
Milago Human Resource Company
Telephone no +254*********
Contact this candidate