Medical Billing Customer Service
Resume:
Maritza Santiago
Middletown, CT 06457
*************@*****.***
SUMMARY
Resourceful, conscientious, & detail-oriented professional committed to maintaining quality and efficiency with exceptional verbal and written communication skills. Able to follow directions effectively and work well with minimal supervision EDUCATION
Lincoln Tech-East Windsor, CT (09/16 – 11/17) Electrical Technology Certification G.P.A 3.92 OSHA 30 certified
* Introduction to the Electrical Trade *Theoretical Concepts and National Electrical Code *Advanced Alternating Current, Introduction to Residential Wiring * Residential Circuitry Design and Installation * Residential Services and Low Voltage Technology
* Introduction to Commercial Electricity * Three Phase Power, Motors and Controls * Advanced Commercial Wiring Techniques and Applications * Industrial Circuits and Blueprint Reading * Industrial Control Systems Operation and Programmable Logic Controllers
*Troubleshooting Techniques, Introduction to Renewable Energy, Fuel Cells * Photovoltaic System Installation and Service
* Wind Turbines
Goodwin College-East Hartford, CT (09/05/14- 03/16) Business Administration G.P.A 3.0 Fox Institute of Business-West Hartford (10/08 - 07/09) Medical Billing and Coding Diploma G.P.A 3.78 EXTERNSHIP
Hartford Hospital-Hartford, CT (06/09 - 08/09) Medical Billing Extern - Diabetes Life Care
* Imputed billing information into encounter forms * Utilized Microsoft Word, Excel, and PowerPoint * Scheduled appointments and also pre-registered patients for gestational diabetes individual and group educational patients * Created and located medical records for new and established patients * Medical record maintenance and filing EMPLOYMENT
Home Depot-Bloomfield, CT (7-17- Current) Cashier/ Electrical sales associate
(Pro-Main-Self/Checkout-Garden Registers) (Electrical)
*Assist customers with locating and purchasing merchandise *Help create loyal customers by opening Home Depot credit cards
*Clean, organize, and stock work area during and after my shift *Provide exceptional customer service and treat customers and fellow employees with integrity and respect
Contemporary Services Corporation- Middletown, CT (08/16- 7/17) Event Staff Sporting events (College football & Basketball, Concerts, & NFL games)/ Festivals
*Crowd management *Security * Ushering * Ticket taking Hartford Hospital- Hartford, CT (09/14- 06/15)
Patient Administrative Associate – Assessment Center
*Reviewing patient documents *Prepped charts *filing electronic faxes *Schedule patients for preadmission testing *knowledge of various computer systems *Transcribe physician orders *Order supplies with minimal supervision*Follow up with doctor offices to acquire all necessary documents for surgery *Processed and mailed Ob/Gyn maternity correspondence Hartford Hospital- Hartford, CT (07/10- 09/14)
Patient Administrative Associate - Center 8 & Pre-op Line Area
*Implemented various administrative and clinical duties under the direction of the nurse manager/supervisor. * Order blood work and locate consent forms for transfusion services * Provide Exceptional customer service with a high volume of inbound calls * Knowledge of SMS, Sunrise, SISCOM, and EDDS * Assist with Patient Registration * Revised medical discharge instructions * Prepared Medical and Surgical charts * Transcribed orders into medication administration records in chart Hartford Hospital- Hartford, CT (09/09- 07-10)
Medical Administrative Assistant - Diabetes Life Care
*Provide administrative/ Secretarial support such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries. * Schedule and coordinate appointments * Open, Sort, and Distribute incoming correspondence, including faxes and email * Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic book keeping work
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