Customer Service Data Entry

CHEREE TAYLOR

**************@*****.*** ***** Sueno Lane

909-***-**** [cell] Victorville, CA 92394

STATEMENT OF INTENT To utilize the expertise and versatility acquired in my years of management experience to obtain a position in operations.

SKILLS

● Organizational: detail-oriented nature, time management, excels under pressure, organization of complex projects, experienced analysis of project priorities, and delegating tasks.

● Leadership: self-motivated, assertive, goal-oriented strategist whose confidence, perseverance and vision promote success.

● Extensive experience: trained in all areas of management, time management, and inventory control, in addition to profit and loss statements and lean activities.

● Interpersonal: encouraging and motivating teammate who quickly and personably develops rapport. WORK EXPERIENCE Lineage Logistics 2020 – Present

Colton, CA

Compliance Manager, Safety Manager, Sanitation SQF, QA & Asset Protection Manager

● Management of over 48 Team members of SQF, Sanitation, QA, Asset Protection

● Responsible supervision of inbound and outbound processing, budget organization, opening and closing data entry, scheduling loading and updates

● Safety and manual skills, such as safe quality foods (SQF) expertise and forklift operation certification

● Leadership and interpersonal management: conflict resolution.

● Yard Management over 1100 inbound/outbound trailers daily.

● Maintained Compliance USDA, FDA and Business Licenses

● SWI/SOP

● Lean Driven

● OSHA 10 Certified

● First Aid and AED Certified

● HAZWOPER Certified

● Industrial Refrigeration Training

● RETA Member

● SQF Internal Auditing

● HACCP Certified

● HASSA Certified Food & Sanitation

● HACCP Seafood Certified

● LMP Graduate

Lineage Logistics 2017 – Present

Colton, CA

Customer Service Lead

● Management of 18 associates, including HR, Payroll, Conflict Resolution, and Accounting

● Responsible supervision of bottom line, such as inbound and outbound processing, budget organization, opening and closing data entry, scheduling loading and updates

● Safety and manual skills, such as safe quality foods (SQF) expertise and forklift operation certification

● Leadership and interpersonal management: oversee HR and conflict resolution Castle & Cook Cold Storage, Inc. 2011 – 2017

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Riverside, CA

Asset Protection

● Instructed staff on protocol for complex customer service circumstances

● Executed daily operations in the areas of inventory control, safety, and security

● Designed and produced training manuals for standard operating procedures

● Successfully handled safety and security issues and complaints

● Instrumental in training and development of new associates and assignment of duties, as well as the maintenance of a structured and detailed-oriented work environment

● Customer service duties included greeting and assisting customers and responding to customer inquiries and complaints

Walmart 2008 – 2011

Hemet, CA

Asset Protection Manager

● Supervised 250 employees, in a 196,000 sq. ft building, scheduled work hours, resolved conflicts, determined salaries

● Trained management on reading and comprehension of profit and loss statements

● Oversaw management’s implementation of objectives and policies within their departments

● Trained and managed over 300 associates in customer service safety security, inventory control, and accounting, thereby achieving significant improvements in productivity

● Supervised employees in sales, inventory-taking, reconciling cash receipts, and customer service

● Proofread human resource documentation for accuracy, testified in unemployment hearings

● Executed daily operations of soft- and hard-lines electronics departments

● Anticipated consumer demand and determined corresponding inventory levels; kept shrink percentages low

● Reviewed inventory and sales records to prepare reports for management and budget departments

● Maintained Compliance USDA, FDA.

CVS 2002 – 2008

Moreno Valley, CA

General Manager

● Responsible for sales, customer service, management, and coordination of all employees in the CVS branch EDUCATION United Business College, Business Management Degree (1984) Los Angeles, CA References

● Ricardo Amaya, Lineage Logistics 951-***-****

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