Customer Service Data Entry
Resume:
Ability to process and collect information efficiently and accurately providing 100% accuracy and strong attention to details in an professional environment, where is a need for accounting,customer service, computer knowledge, organizational abilities.
ERIKA GREEN
*********@*****.***
Skills & Software
Bookkeeping
Excel
Payroll
Data Entry/10key
Invoice/Auditor
Customer Service
Collections
Payroll software
Proficient Microsoft Office
Nautilus
Accounting software AR/AP
Pivot tables VLOOKUP’s
Quickbooks
TSI- Collector 08/2022 – 05/2025 (Remote)
Received inbound/outbound calls daily to and from customers/clients inquiring about balance due to clients.Spoke with clients/ customers in regards of insurance company payoffs/ claims/payments.Scheduled/spoked to with customer daily on behalf of clients to collect past due balance applied payments to customer accounts. Informed customers of different options offered to satisfy debt. Received payments daily via check by phone or debit or credit card. Updated personal
information within customer account
Cross Com -Dispatching/Customer Service (RemoteTemp assignment) 6/2022-8/2022
Scheduled technician’s to repair or install equipment for different vendor request. Received calls from technician’s looking for work site.Spoken with technician’s regrading incorrect pay for a particular job site.Answered calls from technicians to confirm arrival time also explaining in detail what equipment is needed to perform the job
Select Rehab- Data Entry Payroll CSR (temp assignment)12/2021- 6/2022 Glenview, IL
Answered questions pertaining to employee’s payout.
Made Corrections when needed for employee’s current/past upcoming payout. Update employee’s personal information processed total hours worker
Dovenmuehle – AR/Customer Service Rep (Remote Temp assignment) 9/2020-12/2021 Lake Zurich IL
Assisted homeowners regarding mortgage accounts.Made mortgage payments also provided information for budget payments.Researched customers complaint’s and concerns spoke to homeowner’s loan officers when necessary corrected record’s as needed.Answered questions pertaining to the homeowner’s taxes annual escrow analysis and year end statements.Prepared letters, forms and other documents needed for discharging liens.Coordinated and processed payoff requests, performed other duties assigned.Documented all actions/conversations into system under comments.
Qualanex – AP/AR Data Entry Specialist (SAP-ERP) 4/2016 – 4/2020 Libertyville IL
Entered 160 debt memos for customer to receive credit for recalled damaged/expired medications daily. Revised information keyed for correct manufacture third party and warehouse address. Created spreadsheets to balance debt memos with incorrect amounts.Checked debt memos with C2 medications listed to be keyed correctly or rounded off.Received emails often for updated information for expectations or changes pertaining to all accounts.Trained new employees/ assisted with training manual for each customer.
Fresenius medical Care- -order entry Temp assignment 1/2015 – 2/2016 Waukegan,IL
Communicated directly with doctors RN via telephone, fax and email confirming orders. new prescriptions and refills for dialysis patient’s infusion, and house stock.Confirmed dosage & calculated correct dosage and day supply with RN making sure all patient demographics and point of delivery.
BP Gas Station – 03/2013 – 12/2023 FT/PT Teller/Cashier (Seasonal)
Assisted customers as needed completed inventory when needed maintained service area. Kept Count of safe during and after shift change. Confirmed vendor arrival checked & confirmed products count as well as brand upon vender arrival.
Everest College Bookkeeping Certificate 2009
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