Customer Service Owner-Operator
Resume:
Akasia Lee
Marrero, LA *****
Email: ***************@*****.***
CAREER SUMMARY
Hemp World New Orleans May 2021 to Present
Owner-Operator/Distributor New Orleans, LA
Provide exceptional customer service by offering product knowledge and tailored recommendations to customers, assist customers with in-depth consultations, offer products that suit their needs and preferences, operate the cash register and handle customer transactions accurately and efficiently, oversee inventory management, monitor stock levels, maintain knowledge regarding the latest products, trends, and regulations in the smoking industry, etc.
Akasia’s Café January 2020 to Present
Owner-Operator New Orleans, LA
Oversee daily operations to ensure the restaurant runs smoothly and efficiently, manage staff schedules, oversee food preparation, ensure customer satisfaction, develop and implement marketing strategies to attract new customers, retain existing ones, and increase overall restaurant visibility and profitability, manage financial aspects of the restaurant, including budgeting, forecasting, and controlling expenses, ensure financial targets are met, negotiate contracts with suppliers and vendors to procure high-quality ingredients and supplies at competitive prices, ensure compliance with health, safety, and sanitation regulations to protect guests and employees and avoid legal issues, create recipes and menus based on customer demand and culinary trends, handle customer complaints and feedback with professionalism and tact to maintain a positive reputation and encourage repeat business, etc.
Let Us Cater for You September 2015 to Present
Owner-Operator New Orleans, LA
Oversee daily operations to ensure the restaurant runs smoothly and efficiently, manage staff schedules, oversee food preparation, ensure customer satisfaction, develop and implement marketing strategies to attract new customers, retain existing ones, and increase overall restaurant visibility and profitability, manage financial aspects of the restaurant, including budgeting, forecasting, and controlling expenses, ensure financial targets are met, negotiate contracts with suppliers and vendors to procure high-quality ingredients and supplies at competitive prices, ensure compliance with health, safety, and sanitation regulations to protect guests and employees and avoid legal issues, create recipes and menus based on customer demand and culinary trends, handle customer complaints and feedback with professionalism and tact to maintain a positive reputation and encourage repeat business, etc.
EDUCATION
University of Phoenix - Phoenix, Arizona
(A.A) Healthcare Administration: 2009
(B.A) Business Administration/Small Business Entrepreneurship: 2017
COMPUTER SKILLS
Typing speed 40 WPM, Proficient in Microsoft Word, Microsoft Outlook, Microsoft Excel, Word Perfect, Power Point, Peach Tree Accounting, QuickBooks, Internet Explorer, Social Media platforms, etc.
ACCOLADES
Dr. Martin Luther King, Jr. Soldier of Justice Award Recipient
Urban League Restaurant Resilient Program Graduate
Urban League Scale Up Program Graduate
Certified Grief Counselor
Market Place Ministry Participant (Prophet Frank C. Delaney)
Eastern Star New Deborah Chapter #2
Fidelity Bank Power Program Member
The Good Shepherd School Culinary Arts Instructor
STRENGTHS
Excellent verbal and written communication skills
Strong and innovative analytical and problem-resolution skills
Ability to work well in high-pressure environments and meet deadlines
Capable of handling multiple projects concurrently
Independent decision-maker who implement
methods to achieve work-related objectives and missions
COMMUNITY SERVICE HIGHLIGHTS
Board Member/Founder (The Culinary Queens of New Orleans: New Orleans, LA)
Mentor/Motivational Speaker (New Orleans, LA, Plano, TX and Dallas, TX)
Community Outreach Volunteer (Minnie’s Food Pantry: Plano, TX)
Community Outreach Founder (SheROES: New Orleans, LA)
Community Outreach Volunteer (Toys for Tots: New Orleans, LA)
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