Security Guard Customer Service

Taylor Smith

Bronx, NY (C) 347-***-**** Email: *****.**********@*****.***

CERTIFICATION/ EDUCATION

● 8&16 Hour Security Certification

● F-80, F03, F02, and F01 Certification

● Proficient in Microsoft Excel and Word

● Ability to multi task and complete tasks in timely manner SUMMARY OF QUALIFICATIONS

Customer Service/Retail:

● Set up appointments for clients and answered all questions that they raised.

● Held professional conversations with members at all times.

● Restocked shelves and racks with merchandise as needed.

● Greeted customers as they came in and when they left.

● Maintained a clean and organized work station.

Food Service:

● Prepped all salads and sides at the beginning of every shift.

● Sanitized all work stations before and after shift.

● Greeted guests when they came in, took and served orders in a timely manner.

● Trained and managed new team members.

● Advanced in the POS system.

Security:

● Patrolled assigned areas every hour.

● Greeted customers and tenants as they came in.

● Maintained a safe environment at all assigned areas.

● Made sure visitors sign in log book when they entered. Paraprofessional:

● Conducted remote learning during COVID-19 pandemic.

● Assisted students in elementary and second schools

● Conducted one on one talks with students, encouraging them to express their feelings and thoughts. EXPERIENCE

01/2023 - 12/2023 West Hab/ Safety Security Officer Brooklyn, NY 09/2021 – 11/2022 Dial America/ Call Center Agent New York, NY 03/2021 – 05/2022 RCM Technologies Inc/ Paraprofessional New York, NY 11/2020 – 06/2021 Main Chance/ Shelter Staff New York, NY 09/2020 – 11/2020 Amazon/ Picker Packer Bronx, NY

04/2020 – 08/2020 Winfield Security/ Security Guard Bronx, NY 02/2020 – 03/2020 Dig Inn/ Team Member New York, NY 01/2020 – 03/2020 Security Resources/ Security Guard New York, NY 09/2019 – 12/2019 Allied Universal/ Security Guard New York, NY 07/2019 – 08/2019 Securitas/ Security Guard Bronx, NY 08/2018 – 12/2018 Shake Shack/ Team Member New York, NY 07/2018 – 09/2018 Forever 21/ Store Associate New York, NY 04/2017 – 11/2017 Dave&Buster’s/ Party Server New York, NY 03/2016 – 05/2018 McDonald’s/ Shift Manager Bronx, NY EDUCATION

2017 Murry Bergtraum High School Diploma New York, NY

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