Senior IT Administration Specialist
Resume:
Brian Macho
Albuquerque, NM *****
***********@*****.***
Professional Summary
Professional with over 20 years of experience in field and onsite service in the paper, refining, power generation, medical and computer industries.
My background includes field service of Distributed Control systems (local and nationwide traveling), Industrial Control network administration, end user support (onsite and remote), systems installation, upgrade, training, break / fix repair, preventive maintenance, extensive on process troubleshooting, and problem resolution.
Skills: Honeywell Experion PKS (R310-R520) installation, administration, on process migrations. Also skilled in
Emerson DeltaV and ABB DCS systems.
Extensive ICS Network design, administration and cyber security including Level 1 network and firewalls, zones and conduits, Cyber PHA. Field service (local and nationwide traveling), end user support (onsite and remote), systems installation and training, break / fix repair, preventive maintenance, extensive troubleshooting, and problem resolution.
Authorized to work in the US for any employer
Work Experience
Senior OT Associate
Georgia-Pacific LLC
August 2022 to August 2023
(1 year 1 month)
Administrator supporting the OT/PCN environment for the Georgia Pacific Mill in Toledo, Oregon. Support the installation and maintenance of Honeywell Experion Control Systems including DCS Administration and On Process Migrations.
-Administer and provide technical support for the Honeywell Experion PKS, ABB 800XA, and Allen Bradley Wonderware control systems.
-Lead the IT side of the Experion R520 migration project.
-Design and commission Level 1 networks on the existing and new DCS systems. Ensure compliance with company and regulatory ICS standards on all systems.
- Provide 24/7 on-call support for all OT side systems and networks. Senior OT Specialist (Distributed Control Systems) Marathon Petroleum Corporation
April 2013 to July 2022
(9 years 4 months)
-Support the installation and maintenance of Honeywell Experion Control Systems including DCS Administration and On Process Migrations.
-Site SME for Honeywell Experion PKS (R310-R511), On Process Migrations, Best Practices.
-Design and commission Level 1 networks on the existing and new DCS systems. Ensure compliance with company and regulatory ICS standards on all systems including NIST and NERC requirements.
-Formulates recommendations and performs testing, change control, installation, integration, diagnostic analysis and return to service of the DCS LAN servers and IT systems.
-Develops and coordinates system and procedural documentation of the refinery site's logical and physical infrastructure.
-Perform server and network administration on Windows servers, the local area network (LAN), and its components.
• Implement major system projects as needed, including logical volume moves, file server firmware upgrades, network operating system upgrades and network-related changes.
• Strong written and verbal skills, including project management skills, are required to provide business partner communication as needed.
• Develop and maintain appropriate controls, documentation and business recovery plans on the refinery site local area network and other computer systems. Maintain change control documentation on all systems changes and other technical specifications to ensure compliance with corporate standards.
• Analyze customer and business partner strategic initiatives for recommending an appropriate IT Infrastructure business solution. Requires strong verbal and written communication skills in dealing with all levels of refinery site employees to define requirements and communicate recommendations.
• Participate on Refining ITS DCS teams for implementing Refining-wide IT strategic initiatives. Maintain dialogue with IT management and Refining IT LAN Administrators. Senior Field Service Specialist
Honeywell
December 2010 to November 2012
(2 years)
Provide extensive support of DCS systems to a wide variety of customers in Refineries, Gas Plants, and Power Generation facilities across the service region. Perform project management for alteration, additions or retrofit works on service site. Proposed work quotations for customer and carried out the proposed work on acceptance.
Assist project managers on large scale projects to execute the project smoothly, on-time and on budget. Essential Duties and Responsibilities:
Developing and providing advanced TPS/Experion System services including implementation of new software and hardware.
Planning and executing system upgrades with Honeywell Customers. Advising Customers on DCS system management services. Trouble Shooting, Diagnosis and Repair of Honeywell integrated systems. Provide software and equipment implementation assistance, including site planning, data base building, point tag configuration, alarm management, customer graphics building, software loading, testing, equipment installation, system configuration, alarm management, module identification, report building, modifying, and training demonstration.
Act as primary point of communications between the Customer and Honeywell. Help expand service opportunities for Honeywell. Train and provide cross coverage at other Customer accounts in the area. Provided after hours and on-call assistance, which required 85% overnight travel. Maintain and troubleshoot Honeywell TDC/ TPS and PKS, DCS equipment Implement and Administer TPS & Experion Domains, controllers, switches, peripherals, etc Support Honeywell FTE
Troubleshoot, repair, system problems using standard test equipment and hand tools Support client server architecture
Administer preventive maintenance on controls systems Repair and troubleshoot control and signal circuits and identify discrepancies Support and troubleshoot LAN / WAN communications
Document electrical and process drawings (P&IDs, Interconnect, Panel, etc.) Senior Client Support Analyst
Rays
February 2009 to June 2010
(1 year 5 months)
Provided extensive support of Radiology services for over 80 Emergency/Trauma centers across the United States. Ensured receipt of CT/MRI/X-Ray/Nuclear Medicine/Ultrasound studies from the facility and ensure timely delivery of reports back to ER.
Essential Duties and Responsibilities:
Managed helpdesk in a 24/7 environment providing all Tier 1-3 support. Performed all network administration for 50+ servers in the co-location. Extensive knowledge of DICOM images, along with basic radiology knowledge and medical/anatomical vocabulary.
Increased client VPN uptime/reliability to 99.9% up from 85%. Work extensively with onsite IT/PACS/Radiology contacts to resolve problems. Responded to all escalated or assigned support tickets within defined SLA. Managed call/ticket queues and effectively communicated updates to clients/staff. Followed up on completed tickets to ensure client satisfaction. Provided On-Call support to all support analysts and to clients as needed. Managed asset tracking for all company hardware/software, recommended upgrades as needed. Performed all company hardware/software maintenance as needed, either onsite or remotely. Maintained the Support Knowledgebase/WiKi.
Analyzed and implemented improvements to client support processes to improve operational efficiency. Maintained patient confidentiality and ensured that all systems met HIPAA compliance guidelines. Field Service Engineer
Laerdal Medical
March 2008 to February 2009
(1 year)
Provided On-Site Sales, Installation, Training, and Repair support of high fidelity patient simulators CO, KS, MO and AR. Provide Tier 2 Field support for Sales and End Users to ensure the stable operation of customer purchased Laerdal product (hardware and software). This includes installing, configuring, maintaining, supporting, and optimizing all ALS, BLS and simulation products, PC hardware, software, and communication links at a site level which also required end user training. This role interfaced directly with Customers, Tier 3 support, R&D, Sales and various levels of management in an effort to manage, install and/or resolve system software and hardware failures, product performance issues and user quality improvements.
Field Service Technician II
Service Technician
February 2002 to March 2008
(6 years 2 months)
Under the direction of the Local Service Manager provides preventive and demand maintenance on all Neopost equipment within a timely manner to the satisfaction of the customer. Analyzes and evaluates equipment performance. Performs direct maintenance on demand to resolve existing, complex equipment problems. Performs preventive maintenance during service visit to ensure continued machine performance. Follows accepted maintenance procedures and develops systems knowledge to address individual customer needs. Installs and removes systems and subsystems. Implements published modifications and retrofits as required to maximize equipment up time. Install new equipment and train the customer on the proper use and cleaning of this equipment. Establishes and maintains positive and effective customer relationships. These are complex electro-mechanical machines that include over 40 different models.
Network Administrator - PC Support Technician
Clinic Service Corp.
January 2001 to January 2002
(1 year 1 month)
To maintain the day to day operation of the data center as part of the IT team. Served as the main staff person interfacing with clients on all PC and internet issues. Responsible for maintaining the 99.9% scheduled uptime of the servers. Makes and implements decisions about the operation of the data center. Serves as the company contact with vendors of technical products and services to make purchases and maintain all hardware and make decisions on future hardware/software upgrades.
- Responsible for the design, deployment, and operation of a wide range of network components.
- Evaluate and isolate network problems and implement fixes to ensure problem free network operation.
- Install and maintain Checkpoint Firewall System to maintain compliance with HIPPA regulations.
- Provide internal consulting, technical guidance, and support to departmental managers, and executives including the President/CEO.
Meteorologist - Training Manager
United States Air Force
January 1999 to December 2000
(2 years)
Responsible for worldwide detection and tracking of tropical cyclones. Produces bulletins for use by the National Hurricane Center and Joint Typhoon Warning Center. Monitors and tracks worldwide volcanic eruptions by utilizing high-resolution satellite imaging techniques. Prepares volcanic ash plume analysis and forecasts for air traffic control personnel. Responsible for the supervision and development of unit training tools, including operational check-rides, training checklists, and supervises the training of newly assigned personnel.
- Safety Manager for division of over 200 personnel, as a Senior Airman, a job normally held by a Technical Sergeant.
- Responsible for the development of new QC statistics for all personnel. - Supervised the generation of monthly QC reports for higher level management. Developed a detailed training package for new products, expanding the unit's mission capability by 65% Chief Observer - Safety Manager
United States Air Force
June 1995 to January 1999
(3 years 8 months)
As Chief Observer, I managed a group of up to 10 observers. My management experience includes: Personnel Evaluations, QC Management, SOP Creation, and Training Development. I Lead a team of weather observers, supporting a fighter wing of aircraft throughout a 140,000 square mile training area and generating over 900 sorties monthly. Prepared and briefed specialized forecasts for 20 low- level routes and bombing ranges. Issued weather advisories to protect facilities and equipment worth more than 3 Billion dollars. Provided vital information and personal observations of personnel to upper management for evaluation purposes. Experienced in producing EOTDA forecasts. Also experienced in cross-continent pilot weather briefings.
- Chosen as part of the Cannon AFB Severe Weather Team. Able to handle highly stressful situations with ease.
Education
Associate of Science in Atmospheric Sciences and Meteorology Community College of the Air Force
1995 to Present
Honeywell Automation College
2010 to 2022
Skills
• Network support
• Programmable logic controllers
• Software troubleshooting
• IT infrastructure
• Anatomy knowledge
• Statistics
• Software implementation
• Microsoft Windows Server
• Help desk
• Medical imaging
• Computer skills
• Management
• Firmware
• Microsoft SQL Server
• HIPAA
• Customer service
• DHCP
• Data center experience
• DNS
• Windows System Administration
• Active Directory
• Research & development
• Maintenance
• Microsoft Exchange
• Information Security
• Project implementation
• Service technician experience
• VMWare
• Distributed control systems
• Network Monitoring
• TCP/IP
• Sales support
• Military
• WAN
• Technical support
• Operating systems
• Sales
• Network administration
• VPN
• Software deployment
• IT management
• Microsoft Outlook
• Cybersecurity
• Firewall
• Project management
• Network Firewalls
• Troubleshooting
• Computer networking
• Disaster Recovery
• Communication skills
• Software testing
• Computer hardware
• Manufacturing
• Microsoft Excel
• LAN
• Field service
• NIST standards
Links
linkedin.com/in/brianmacho
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