Customer Service Data Entry

Aleshia M. Oskin

*** ****** ***** ******* ****** FL 32952

**********@*****.*** 814-***-****

https://www.linkedin.com/in/aleshia-oskin-cpht-571a668b

Summary

A results-driven and forward-thinking member of management with a proven track record of accomplishment in client relations, account management, program development, data entry, corporate communications, process improvement, teambuilding and mentoring, HR, and financial services. Leverages dynamic interpersonal communication skills to interact with a variety of individuals while carrying out multiple tasks to completion simultaneously. A hardworking and trusted team leader dedicated to achieving results in dynamic environments.

Experience

RICHARD’S PAINT AND MANUFACTURING Rockledge, Florida

Customer Service and Sales Support Manager 2024-2025

Training and Supervising 2 Full-time CSRs while maintaining the department’s function both internally and with all other departments. This includes 12 sales associates, Shipping/Receiving, Production and Marketing. Created and updated the Customer Service SOPs (Standards of Procedure) along with Daily-Weekly-Monthly reports directly to the CEO.

Account Management of the company’s largest clients include weekly calls, orders, along with responses to any questions, concerns or issues. These clients could reach me any time via email or my cell phone. Organized large company events like the 2025 AllPro Show held in San Antonio, Texas, the JLP Task Force and the VOC (Voice of Customer).

ROLO TRANSPORT Riviera Beach, Florida

Corporate Operations Support Manager 2022-2024

Leading, Organizing and Motivating 2 Full-time Employees, 3-5 Temps plus 25 Subcontractors on 25 Routes for various clients like Office Depot, ULTA Beauty, On Time Delivery and Literati in a 20,000sq ft warehouse daily Monday through Friday with no direct supervision. Creating and submitting client’s daily reports, scheduling deliveries and receiving freight of varying sizes. Utilizing Problem Solving Skills daily in a very fast paced environment. Worked on site and remotely.

CARESMART, LLC (RNA HEALTH). Remote Florida

Product Support Analyst 2019-2022

Managed all customer accounts remotely. Provided full customer service, support and education. Handled software issues (IT), defects, testing and QA with both computers and IPAD program (Med Tablet).

TRANSACTION DATA SYSTEMS, INC. (RX30) Ocoee, Florida

Senior Account Manager and Client Relationship Manager (CRM) 2015-2019

Managed over 1,100 customer accounts remotely with no direct supervision. Ensured customer success, loyalty and retention. Handled High Dollar Quotes and Sales. Delivered exceptional verbal and written communications. Provided customer advocacy in product development, support, and QA.

Carried out pharmacy consulting for clinical services.

Facilitated product knowledge and training.

Planned Internal Events for All customers to attend from various states/countries.

NORTHWEST PHARMACY SOLUTIONS, LLC Meadville, Pennsylvania

Certified Pharmacy Technician, Data Entry 2010-2015

Oversaw prescription processing, drug classification, and safety. Managed billing/insurance claims (Medicare, Medicaid, and commercial plans). Facilitated A/R accounts. Served as the Returns Specialist and Accreditation Specialist. Ensured pharmacy compliance. Stayed abreast of changing medical and pharmaceutical terminology. Delivered excellent customer service.

Received PTCB Pharmacy Technician Certification.

Complete 22 hours of continued education every two years.

MEADVILLE AREA FEDERAL CREDIT UNION Meadville, Pennsylvania

Collections Manager and Operations Department 2006-2010

Initiated and delivered all collection calls and letters. Administered pay arrangements. Opened and closed accounts. Managed bankruptcy paperwork and made court appearances when necessary. Maintained TekCollect accounts. Oversaw disability cases (payment processing, member services, etc.). Performed all vehicle repossessions. Provided extensive reporting to upper management.

Promoted from a Teller position to management within the first year.

Consistently decreased overall totals on collection accounts.

Additional Experience

DON KENNEDY TRUCKING, INC., Cochranton, Pennsylvania, Secretary/Bookkeeper, 2006-2007. Carried out general office duties, including A/R and A/P, biweekly payroll, monthly and quarterly taxes, daily banking and mail, and multi-line phones, fax, copier, calculator, etc. Utilized QuickBooks Pro 2005, Windows XP, Microsoft Word, and Excel.

PIZZA VILLA (BRI-LIN INC.), Meadville, Pennsylvania, Restaurant Manager/General Manager, 1997-2005. Led all aspects of the food business, including HR, ordering/inventory, A/P, cash register, deposits (banking), and preparation and filing of taxes. Ensured excellent customer service. Prepared and served food.

HEILIG-MEYERS FURNITURE, Meadville, Pennsylvania, Office Manager/Credit Assistant, 1994-1996. Oversaw multi-line phones, cash register, fax, and copier. Managed customer accounts and payments. Maintained inventory. Facilitated A/R and A/P. Processed credit applications.

MEADVILLE MALL SUPERMARKET, Meadville, Pennsylvania, Office Assistant/Cashier, 1992-1994. Ensured excellent customer service. Operated cash register and managed money orders and Western Union. Oversaw team of employees.

Certifications

Florida Board of Pharmacy Technician, License: RPT63708, 2015-Current

PTCB Pharmacy Technician Certification (CPhT), 2014-Current

Professional Development

Completes 20 hours of continued education every two years for PTCB certification.

Completes an additional 22 hours of continued education for Technician license with the Florida Board of Pharmacy.

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