Call Center Customer Service

LaVeeda Barnes

Austell, GA ***** 404-***-**** *************@*****.***

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PROFESSIONAL

SUMMARY

Sales professional with proven track record in driving revenue and enhancing customer relationships in the telecommunications and manufacturing industries. Skilled in coordinating sales activities, managing client accounts, and supporting sales teams to achieve targets. Known for strong teamwork, adaptability, and delivering consistent results in dynamic environments. Expertise includes CRM software, sales reporting, and problem-solving.

SKILLS Customer Service & Sales and

Sales Support

• • Billing & Collections

• Project Management • Process Improvement

• Client Relations • Cross-Functional Collaboration

• Data Management • Contract Negotiation

• CRM proficiency • Retention

• Account management • Customer engagement and support WORK HISTORY SALES COORDINATOR 06/2022 to 03/2025

Castles Technology Kennesaw, USA

Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

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Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.

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Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.

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Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.

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• Collected over 8 million in past due balances within a three month period. Managed accounts to retain existing relationships and grow share of business.

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• Implemented systems and procedures to increase sales. Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

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PROJECT MANAGER 07/2021 to 06/2022

TEK Systems Atlanta, USA

L B

Led migration of Sprint wireless customers to the T-Mobile network driving successful implementation of over 100 clients.

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Proved successful working within tight deadlines and a fast-paced environment.

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Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

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Engaged with clients to provide customized solutions, resulting in enhanced customer retention and satisfaction.

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Collaborated cross-functionally with sales partners and stakeholders to meet project objectives.

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Consistently exceeded sales quotas through upselling and relationship management.

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ACCOUNTS AND SERVICE COORDINATOR 10/2020 to 07/2021 Equip Fulfillment Atlanta, USA

Spearheaded order management processes for a startup, ensuring timely fulfillment using NetSuite.

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• Managed service tickets within strict SLA timelines using Fresh Desk. Created Standard Operating Procedures, Statements of Work, and training materials for internal use.

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• Developed and maintained accurate sales forecasts. Managed a high volume of client requests, ensuring timely and effective service delivery, over 50 inquiries per day.

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• Resolved customer complaints and issues to drive satisfaction and loyalty. Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.

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DATA MANAGEMENT COORDINATOR II 10/2019 to 02/2020

Interactive Communications Atlanta, USA

Processed domestic and international sales orders, ensuring accurate billing and inventory tracking.

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Conducted regular audits of stored data, identifying and addressing inconsistencies or inaccuracies as needed.

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Conducted quality reviews on first invoices to minimize billing discrepancies for over 150 clients per month.

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• Monitored shipping exceptions and resolved service tickets using Oracle. Streamlined workflow for data management tasks, resulting in increased productivity and time savings.

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PROJECT COORDINATOR 03/2017 to 10/2019

Thales Atlanta, USA

Managed customer orders from initiation to delivery, ensuring on-time and accurate invoice.

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Facilitated customer meetings to ensure alignment on project objectives, managed contract negotiations, and resolved issues efficiently.

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Streamlined billing processes, reducing errors and increasing operational efficiency.

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• Developed audit procedures, reducing billing credits by 50%. Prepared meeting agendas and minutes for distribution and record keeping.

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Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.

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Assisted with onboarding new clients, performed first invoice reviews and provided answers to their issues and concerns.

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SALES OPERATIONS SPECIALIST (TEMPORARY) 11/2016 to 03/2017 Sage Software Atlanta, USA

Processed customer and partner orders via Salesforce and SAP between 50-75 per day.

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• Monitored customer retention data for reporting and analysis support. Collaborated with sales team to qualify potential leads through discussion. of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.

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• Monitored customer retention data for reporting and analysis. SENIOR BILLING ANALYST 08/2014 to 11/2016

Internap Atlanta, USA

Conducted UAT testing and enhanced billing processes for improved accuracy for 10 -15 per month.

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• Audited and processed customer invoices using SAP and Salesforce. Collaborated with internal teams to ensure timely resolution of customer issues.

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Reconciled discrepancies between invoicing records and customer statements, ensuring accurate reporting of account balances.

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Negotiated payment arrangements with customers experiencing financial difficulties while preserving positive relationships and minimizing losses for the company.

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SALES IMPLEMENTATION SPECIALIST 01/2009 to 11/2013 Sprint Atlanta, USA

Managed large-scale customer accounts, ensuring timely implementation of services.

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• Collected over $2.5 million in past-due debt through effective negotiations.

• Provided cross-functional support to sales and customer service teams. Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.

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PROJECT MANAGER 01/2007 to 01/2009

Sprint Atlanta, USA

Led cross-functional teams in executing complex projects and exceeding client expectations.

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Monitored progress, enforced deadlines, and managed stakeholder communications.

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Developed process enhancements to improve service delivery and customer satisfaction.

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Successfully managed fifteen projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

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EDUCATION High School Diploma 06/1982

West Fulton High School, Atlanta, Ga.

CERTIFICATIONS • Customer Service

• Sales

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