Customer Service Insurance Agent
Resume:
Denise Esteves
Ansonia, CT *****
************@*****.***
I have 30 years of personal lines insurance experience with both direct writers and independent agencies. I am a very motivated, very self-sufficient and dedicated to my profession. I am a people person I love the career that I have chosen.
Authorized to work in the US for any employer
Work Experience
Licensed Insurance Agent/CSR
Colorado Insurance a division of PCF Insurance-Littleton, CO March 2022 to January 2024
I worked remotely in a very active call-center environment. I was responsible for policy changes, answering clients questions, cross-selling and upselling when needed… I also added client experience specialist to my job title nine months after being hired. Licensed Insurance Agent/Customer Service Representative Allstate Insurance-Farmington, CT
October 2020 to May 2021
I was solely responsible for providing customer service as well as cross-selling and upselling for our customers.
Licensed Insurance Agent/Customer Service Representative Allstate Insurance-Bristol, CT
April 2020 to May 2021
I was solely responsible for providing customer service to our clients as well as cross-selling and upselling..
Customer Service Representative/Insurance Agent
Allstate Insurance-Seymour, CT
July 2018 to September 2019
I provided customer service for current customers as well as did cross- selling and upselling. I also generated new business.
Agent/Account Manager
Ferguson and McGuire-Trumbull, CT
January 2018 to May 2018
Account manager for the entire book of business..also managed the day to day running of the office alone. Agent/Account Manager
W.Woods Insurance Assoc.-Trumbull, CT
September 2000 to January 2018
I was the agency manager and was responsible for the running of the office… I provided customer service to my clients as well as cross-selling and upselling. Agent/Customer Service
Allstate Insurance-Monroe, CT
June 1997 to September 2000
I was responsible for generating new business as well as all customer service for the agency. Agent/Customer Service
Nationwide Mutual Insurance Company-Fairfield, CT
June 1997 to June 1998
My responsibility is included customer service, cross- selling and upselling for current clients. Personal Lines Account Manager
S.M. Opper-Hamden, CT
June 1996 to June 1997
My responsibilities included personal lines customer service, policy changes as well as cross -selling and upselling. I also generated new business for personal lines Agent/Customer Service
Allstate Insurance-Monroe, CT
June 1994 to June 1996
My responsibilities included customer service, generating new business, as well as cross-selling and upselling with current clients.
Agent/Customer Service
Carl Stenger-Shelton, CT
March 1993 to June 1994
I was responsible for generating new business as well as providing customer service to our customers. Education
High school diploma
Central High School - Bridgeport, CT
September 1985 to June 1987
High school or equivalent in General Studies
San Marcos Senior High School - Santa Barbara, CA
September 1983 to June 1985
Skills
• Alstar trained
• Insurance Sales
• Account Management
• Upselling
• Cold Calling
• Office Management
• Sales Management
• Telemarketing
• English
• AMS 360 management system (2 years)
• Customer service
• Sales
• Sales management
• Organizational skills
• Communication skills
• Negotiation
• Computer skills
• Insurance sales
• Account management
• Upselling
• Typing
• Office management
• Telemarketing
• Time management
• Microsoft Office
• Office experience
• Cold calling
• Microsoft Word
• Writing skills
• Sales
• Microsoft Word
Certifications and Licenses
Notary Public
April 2002 to Present
Insurance License
February 1994 to Present
Property & Casualty License
Insurance Producer License
Personal Lines License
Property & Casualty License
Additional Information
My ideal position would be remote or at least the ability to work from home when needed. I have been a licensed insurance agent for 30 years. I have managed an agency alone and I am a self- starter. I have worked for both direct writers as well as independent agencies. I really enjoy being an insurance agent because I like to help people and to educate them regarding their insurance needs. I believe I will be an asset.
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