Customer Service Data Entry

Chanelle Rogers

Chattanooga, USA ***** • 423-***-**** • ****************@*****.***

Professional Summary

To obtain a position that will allow for expansion and utilization of my education and life experiences.

Customer Service oriented and computer-savvy professional with strong interpersonal skills and a lifelong focus on supporting and helping others.

Key Strengths

Microsoft Office

Calendar management

Data entry

Customer service

Attention to detail

Communication

Insurance billing

Database management

Compliance

Load balancing

Observation

Prioritization

Scheduling flexibility

Sorting mail

Vehicle inspection

Address verification

Mail-sorting and delivery sequence

Teamwork

Problem-solving

Time management

Problem-solving abilities

Multitasking

Reliability

Critical thinking

Excellent communication

Decision-making

Professionalism

Record keeping

First Aid/CPR

Hospitality and accommodation

Mileage documentation

Work History

Rural Mail Carrier, 03/2025 to Current

USPS, United States Postal Service – Douglasville, GA

Developed strong relationships with rural customers through consistent communication and exceptional service quality.

Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.

Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.

Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.

Followed safety protocols and regulations while driving, upholding professional service reputation.

House Manager, 03/2023 to 02/2025

Orange Grove Center – Chattanooga, TN

In this role I managed a house of 6 guys with disabilities I took care of every day needs for them fixing 3 meals a day, Doctor AppoAppointments,managed money,grocery and clothing shopping, and personal hygiene I also staffed my house with 5 employees

Dispatcher Specialist, 03/2020 to 04/2023

Verida – Chattanooga, TN

I Dispatched out non emergency trips to doctor appointments and pharmacy runs I also Scheduled and book non emergency trips. Troubleshooting problems

Pharmacy Technician, 12/2018 to 04/2020

Walgreens – Stone Mountain, GA

Assisting a licensed pharmacist in the preparation of prescriptions to be dispensed.

Procures, prepares, packages, and distributes medications and pharmaceutical supplies.

Performs restocking of automated dispensing systems and documents all information required for Quality Control purposes, as assigned.

Returns to stock and documents all medications not dispensed.

Orders, maintains & organizes appropriate inventory to support dispensing activities.

Assists in orientation of newly hired technicians, as assigned.

Answers incoming telephone calls and electronic messages from facility staff and medical providers.

Make follow-up calls to patients.

Take refill orders.

Responds to customers in a timely manner.

Assists with operational support functions.

Accurately posts patients medication charges and credits of each charge.

Enters data into an electronic database; ensures accuracy and timeliness of required data entry.

Performs third-party insurance adjudication on applicable prescription orders.

Ensures that correct billing codes and comments are present on applicable prescription orders.

Performs cashiering functions when needed.

Administrative Assistant, 05/2012 to 11/2018

Kids Korner – Chattanooga, TN

Assist the Owner with planning, managing, marketing, financial operations, and facilitating a childcare program.

Ensure full compliance with corporate policies as well as federal, state, and company standards, regulations, and requirements including licensing, safety, and sanitation.

Develop open lines of communication with staff, parents, and children.

Collected payments and presented financial policies to parents.

Maintained inventory and purchase materials, equipment, and supplies.

Managing Office Supplies, Scheduling Appointments, And Maintaining Records.

Sales Associate/Customer Service Rep, 03/2015 to 01/2017

Boost Mobile – Chattanooga, TN

Education

Associates of Science Degree

Hiwassee College - Madisonville, TN

Experience Highlights

Assist the Owner with planning, managing, marketing, financial operations, and facilitating a childcare program., Ensure full compliance with corporate policies as well as federal, state, and company standards, regulations, and requirements including licensing, safety, and sanitation., Develop open lines of communication with staff, parents, and children. Collected payments and presented financial policies to parents., Maintained inventory and purchase materials, equipment, and supplies., Managing Office Supplies, Scheduling Appointments, And Maintaining Records, Assisting a licensed pharmacist in the preparation of prescriptions to be dispensed. Procures, prepares, packages, and distributes medications and pharmaceutical supplies., Performs restocking of automated dispensing systems and documents all information required for Quality Control purposes, as assigned., Returns to stock and documents all medications not dispensed. Orders, maintains & organizes appropriate inventory to support dispensing activities. Assists in orientation of newly hired technicians, as assigned., Answers incoming telephone calls and electronic messages from facility staff and medical providers. Make follow-up calls to patients Take refill orders., Responds to customers in a timely manner. Assists with operational support functions., Accurately posts patients medication charges and credits of each charge. Enters data into an electronic database; ensures accuracy and timeliness of required data entry., Performs third-party insurance adjudication on applicable prescription orders. Ensures that correct billing codes and comments are present on applicable prescription orders., Performs cashiering functions when needed.

Certifications

Pharmacy Technician License - (2018-Present)

Languages

English

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