Customer Service Store Manager
Resume:
terrica griffin <***************@*****.***>
New resume
Terrica Griffin <*******.*******@******.***> Fri, Oct 18, 2024 at 2:14 PM To: <***************@*****.***>
Terrica Griffin
**** *’Neal Lne.
Baton Rouge, LA
***************@*****.***
Hardworking Training Store General Manager well-versed in all aspects of running a successful retail store, including opening and closing procedures, banking, merchandising, and recruiting. An effective team motivator, inspiring employees to performance excellence, able to fosters a team environment focused on group success. In- depth knowledge ofretail management techniques, with the ability to improve processes, analyze complex issues and develop solutions, manage / motivate teams, and attain major company.
• Payroll Planograms
• Cash handling
• Staffing
• Mag sets
• Product Ordering
• Endcaps
• Merchandising Truck
• Communication Center
• Shrink
• Weekly Store Summary
Work Experience
Goodwill industries of Southern Louisiana Baton Rouge,La Store Manager
January 2024-October 2024
A Goodwill store manager is responsible for the day-to-day operations of a Goodwill store, including Staffing: Hiring, training, developing, supervising, and maintaining staff clean organize environment Customer service: Providing excellent customer service and addressing concerns Merchandise: Ensuring that merchandise meets quality standards and flows to the sales area Sales: Meeting sales and production goals within budget Safety: Ensuring compliance with safety programs, OSHA, and IIPP Reports: Overseeing the completion of accurate sales reports, bank deposits, credit card settlements reports, inventory/return reports, and donor records Cash controls: Maintaining proper cash controls in accordance with company policies and procedures Dollar Tree/Family Dollar (Harahan, LA) October 2020 to December 2023 Store Manager
• Oversaw operations in units with AYV of $3+ Million.
• Managed hiring and supervising employee teams of 20-25.
• Managed all P&L line items & bottom-line profit.
• Successfully managed/lowered “shrink”.
• Trained/developed Assistant Manager talent; promoted AM’s to GM’s.
• Managed all inventory, ensuring that shelves are fully stocked with correct product.
• Worked with and building relationships with vendors.
• Oversaw correct shelving plan-o-grams and display placements.
• Promoted a customer-focused approach to growth by creating an atmosphere of enthusiastic personalized customer service.
o Recognized/Awarded for building and leading teams that provided exceptional customer service above established standards.
o Delivered excellent customer service by consistently reacting to customer requests for new items. o Provided excellent customer service, and responded effectively in resolving customer questions/ problems.
• Led employees in and execution of merchandising an operatinginitiatives.
• Worked with District Managers and employees to identify opportunities in the store and to develop solutions and action plans for idea implementation.
• Served as a liaison by providing feedback to District Manager on theeffectiveness of merchandising and operational plans and programs.
• Reduced employee turnover by 15% due to improvements in trainingand scheduling employees. Dollar General (New Orleans, LA) September 2011 to October 2020 GM Trainer/Store Manager
• Excelled in managing an efficient store with AYV of $1-3.5 Million.
• Served as Training General Manager for the region, training new AM’ & GM’s. (traveled to new locations); (Leading Trainer in the District)
• Coordinated and led weekly GM P&L meetings.
• Managed all P&L line items.
• Hired, trained, motivated & developed a team of 20+; managedscheduling employees, enforcing company policies, etc.; Coordinatedsales associates' weekly schedules and new employee trainingsystems
• Assisted in increasing quarterly sales revenue by 10% each quarter for2+ years.
• Hired and trained 20+ sales associates and motivated them to become high-selling and hardworking team members with strong knowledge of delivering excellent customer service.
• Adhered to company SOP’s, ensuring store merchandise and cash were safely and professionally handled.
• Communication Maintained profitable operations in family clothingmarket. Controlled costs by effectively negotiating with vendors.
• Creatively marketed clothing to diverse groups, including college students, moms groups, and local sporting organizations.
• Organized yearly Christmas party to thank associates. o Took assignment to Texas as a Temp District Manager o Received “MVP
Education
High School Diploma/2005
L.W. Higgins High School (Marrero, LA)
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