Customer Service Project Manager
Resume:
April Norvell
North Little Rock, AR *****
*************@*****.***
Professional Summary
Energetic and multifaceted professional with 15+ years of expertise providing exceptional service in diverse industry sectors via in-person and remote/telephone exchanges. Exhibits a natural ability to multitask and prioritize competing tasks while consistently meeting established performance objectives and ensuring complete customer satisfaction in high volume, fast paced environments. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement as a means to further support the mission, vision,and values of the operation. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Patient Transport
Quest Transportation-Little Rock, AR
March 2024 to Present
1. Utilize software for daily route.
2. Transport wheelchair bound residents that live in nursing home facilities to their appointments. 3. Pay attention to disabilities such as long-term COVID, diabetes, Alzheimer's, etc. 4. Shown an upbeat attitude and used morals and values while in the company of the residents. Customer Service Project Manager
S&W Transportation-Little Rock, AR
July 2023 to Present
1. Contact non-emergency medical patients through an agency provided by contract to confirm appointments and verify insurance.
2. Utilize Microsoft Excel for bookkeeping and scheduling 3. As a sub contractor, use vehicle not provided by company, to transport non-emergency medical patients to appointments
4. Managed to do several trips a day to expand agency Delivery Driver
NDX Green's Dental Lab-Heber Springs, AR
December 2019 to June 2023
1. Managed daily operations of products to be delivered 2. Entered products into computer using company software precisely coded by individual numbers 3. Utilized customer service skills daily by reaching out to clients for updates, delays, or change of dental prescription for patient
4. Followed a computer generated Route delivering dental lab products to dental offices across the state of Arkansas
5. Outstanding multitasker that was chosen to do last minute runs because of 100% loyalty and dependability
Small Business Owner
Classic Transport LLC-Chattanooga, TN
October 2012 to November 2019
1. Met with employees every morning to go over daily operations and manage projects using Salesforce platforms to complete tasks
2. Traveled sometimes overnight if needed, yet multitasked via remote/telephone for sales and/or negotiations pertaining to contracts
3. Within five years, went from 3 to 20 CDL employees using referral skills.
• Achievement's acknowledged for business skills that showed an extreme profit increase in a new, small, business within less than five years.
Quality Auditor
Hewlett Packard Enterprise HPE-Memphis, TN
May 2000 to September 2012
1. Utilized software to find trucks on the dock at the warehouse for inspection of deliveries. 2. Walked the warehouse inspecting packages on trucks for damage and how properly they were loaded coming from another facility.
3. Took pictures of everything received daily. All packages on trucks and how they were loaded for insurance purposes.
4. Uploaded pictures of everything taken for the day using company software. 5. Recognized for the help offered to the shipping department by packaging, scanning, and loading trucks when Quality Auditor work was done for the day.
Executive Director of Marketing
RAINBOW VACUUM-Memphis, TN
June 1997 to April 2000
1. Maintained accurate records of all customer transactions by utilizing SalesForce platforms, in addition to adhering to rigorous organizational protocols to ensure full compliance with local, state, and federal regulations
2. Resolved customer concerns for services not properly processed by systematically developing client focused solutions or forwarding to the appropriate areas for follow up to maintain 100% satisfaction 3. Served as the initial point of contact for 100 individuals per day by answering/directing calls, provided information related to products/services. Drove an increase in customer satisfaction from 85% to 90% Education
High school diploma
Skills
• Marketing
• Salesforce
• Negotiation
• Computer Networking
• Direct support professional (5 years)
• Project Management
• Contract Negotiation
• Organizational skills
• Office Management
• Fitness (10+ years)
• Accounting
• Market Research
• Communication skills
• Budgeting
Certifications and Licenses
Driver's License
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