Behavioral Health Tech, medical assistant, Customer service rep

Angel Tennar

**************@*****.*** 1-740-***-**** Marion, Ohio, OH 43302

Summary

AAMA certified Medical Assistant and Behavioral Health Technician interested in bringing both clinical expertise and mental health support to patient care. Skilled with technical, clerical, patient support and dealing with patients and staff alike. Quality-driven and safety oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.

Skills

•Customer Service • Certified in Basic Life Support (BLS) 2024

•HIPAA Compliance • Electronic Medical Records

•Patient-Focused Care • Positive Attitude

Experience

Marion Technical College Marion, OH

Behavioral Health Student

08/2024 – 05/2025

Marion Technical College Marion, OH

MA Student

05/2022 -05/2024

•Assess, document, monitor vital signs for patients within outpatient setting.

•Conduct insurance verification, pre-certification, pre-authorization,

•Maintain patient records and confidentiality (HIPPA compliance)

•Relay messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

•Educate patients about medications, procedures, and physician's instructions.

•Conduct patient observations and reporting behavioral changes

•Assist with diagnostic testing collecting/ packaging biological specimens for internal and laboratory analysis.

•Understanding of mental health disorders and substance abuse conditions

•Active listening

•Conflict resolution and problem solving

Lowes Home Improvement Marion, OH

Customer Service Representative

11/2005 - 05/2014

•Informed customers about billing procedures, processed payments and provided payment option setup assistance.

•Asked probing questions to determine service needs and accurately input information into electronic systems.

•Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education and Training

Marion Technical College Marion, OH Associate of Applied Science in Medical Assisting 05/2024

•196 hours practicum in a physician's office in two months.

•AAMA certification May 2024

Behavioral Health certification expected completion dadate5/2025

Contact this candidate