Server

Professional summary

Shift Manager and seasoned hospitality professional with over a decade of experience in restaurant management and customer service. Demonstrates a track record of optimizing operations and surpassing sales targets through innovative strategies and exceptional customer engagement. Committed to leveraging extensive expertise in conflict resolution and communication to enhance dining experiences and drive business growth. Employment history

Lincoln Square Pancake House Shift Manager Indianapolis, IN May 2020 - Present

Ocean Prime Server

Jul 2016 - May 2020

Indianapolis Colts Grille Server

Aug 2013 - Jul 2017

Skills

Hospitality Bartending

POS Conflict Resolution

Verbal/Written Communication Cash Handling

Restaurant Management Food Safety

Customer Engagement Time Management

Upselling Techniques

Samantha Spicuzza

Indianapolis, IN

317-***-****

**********@******.***

Optimize shift operations, ensuring service excellence and achieving a 5-star rating consistently. Implement operational enhancements, surpassing monthly sales targets by 10%. Analyze customer feedback, promptly resolving issues to maintain high satisfaction. Maintained high standards of food presentation and garnishing, consistently meeting restaurant's quality expectations.

Delivered top-shelf liquor and table-side wine service. Collaborated with kitchen and bar staff to ensure prompt service, increasing customer satisfaction. Provided thorough knowledge of menu items and ingredients, answering guest inquiries and making recommendations.

Managed high-volume sections efficiently, resulting in increased table turnover and revenue. Upsold premium menu items, boosting sales and contributing to revenue growth. Maintained meticulous attention to detail in order accuracy, food presentation, and adherence to health and safety standards, minimizing errors and complaints.

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