IT Technician Primary Care Facilities/Pharmacies

Cody Barnes

Address: *** * **** ************, ** 74003

Cell: 918-***-****

Email: **********@*****.***

Overview

Over 10 years of successful customer service experience with a reputation for meeting the most challenging organizational goals and objectives. A pragmatic and focused individual recognized for being “detail oriented and always on objective.” A proven and verifiable record for:

• Thinking outside the box, analyze, and seek out the best possible solution to a problem

• Self-motivated and able to work at an optimal level with a team or alone.

• Reliability, ownership, focus, and drive

Professional Experience

IT TECHNICIAN CHC/SEK BARTLESVILLE, OK 2023-2024

• Phone tech support for 20 Primary Care Clinics/Walkin Clinics, Billing Center, and Corporate offices. This could include troubleshooting up to but not limited to browser/email issues whether Google Chrome or MS Edge, Device performance issues (HP laptops or Mini Desktops), internet connectivity, Operating system updates or Device specific driver updates, scanner/printer connectivity and driver updates, and other peripheral device connectivity and driver updates and troubleshooting. Also, hands on specific device troubleshooting, such as cabling, connections, power, light indicators, etc.

• Microsoft 365 administrator rights to create new emails for HR onboarding, change passwords, create and maintain email groups for specific departments, forward/lock/delete accounts for terminated or LOA employees, and examine and release quarantined emails when necessary.

• I had server specific access to install Organizational programs that would require a key such as Excel, Word, Quickbooks, Power BI, etc. I also was tasked in troubleshooting these softwares as needed. Also, access to our printer server to remotely set up location based printers to the PC on location and add new printers to the print server,

• Installing, keeping up to date, and troubleshooting our medical records software called eCW. Also, troubleshooting printer/scanner errors when related to the eCW software and not device related.

• Installing and monitoring our organization's antivirus software CarbonBlack. As well as assisting with browser ad/mal/ransomware accidental installs.

• I was the Subject Matter Expert for our Telephony system throughout the organization called Dialpad. My duties included: setting up new Dialpad accounts, assigning accounts to specific phones, creating general department phones, creating groups of phones and determine in what way those phones should ring and be routed to when calls were missed, creating IVR systems/schematics for Pharmacy phones, as well as troubleshooting day to day phone issues. I also worked with our call center manager in setting up her new employees to coincide with the areas they took calls for and how their contact center phones operated. Lastly, I submitted tickets and I attended, contributed ideas and brought high impact issues to the attention of our Dialpad rep.

• Hands on assistance when a problem could not be resolved remotely for our Bartlesville/Coffeyville locations. This could include power supply/cable replacements, NIC replacement, adding device DIMM, or determining if overall replacement of a device or peripheral would be necessary. In which case I would issue a new device and copy ( C:, passwords, favorites, etc.) if needed, all while keeping an in/out inventory in Asset Tiger.

• Cable runs on location of up 500ft, mounting wall plates, creating jumper cables, punching down and installing keystones, as well as terminating cables to RJ45.

DISTRICT MANAGER SQRL HOLDINGS LLC NORTHWEST ARKANSAS 2022-2023

• Researching state regulations for all licensing pertaining to Gas storage/sales, tobacco, and lottery.

• Work with state and city entities to acquire all licensing for new C-Store business.

• Interviewing and hiring new staff up to and including Store Managers.

• Training Managers on Company process and procedures regarding day to day activity logs, daily reporting of revenue and fuel, updating company sites to reflect daily info, and general supporting staff expectations.

• Working with the Corporate office in designing, updating, and rolling out new policies, procedures, and expectations.

• Seek out new vendors and set up and maintain new corporate accounts. Also, teaching Managers how to work with and maintain healthy vendor relations.

• Updating merchandising strategies and store layouts

• Working with Corporate on setting up new store payroll structures, teaching managers how to maintain payroll, adhere to allotted hours, and hiring practices.

ORDER FILLER WALMART DISTRIBUTION OCHELATA, OK 2021-2022

• Maintain a 100% or above on weekly averages for order fill rate.

• Maintain and adhere to all safety procedures and best practices.

• Stacking pallets in accordance with required specifications. regarding height and width.

• Acknowledged potential areas for improvement for weekly averages, ongoing safety checks, and put them into practice.

GROUND SUPERVISOR BARNES TREE SERVICE BARTLESVILLE, OK 2018-2020

• Maintain all ground Equipment (Gas, Oil, Chains, Stump grinder, etc.)

• Run ropes for my climber to lower dangerous limbs and service his equipment while he is in the tree.

• Manage ground crew to ensure the work area around tree is kept clean and clear of debris, while advising when and where to conduct clean up.

• Training new ground crew members and conducting thorough safety inspections.

• Providing customer service in the form of routine customer contact and updates.

• Collecting payment and invoicing.

CASE MANAGER II CLAIMS MANAGEMENT INC. BARTLESVILLE, OK 2016-2018

• Obtain and maintain state license by preparing for, taking, and passing state examinations; and attend required continuing education classes

• Providing customer service activities related to assigned claims by processing claims in a timely manner; and communicating verbally and in writing

• Demonstrating up-to-date expertise in Workers' Compensation Claims Management area and apply this to the development, execution, and improvement of action plans

• Managing monetary aspects of assigned claims by establishing appropriate reserves and authorizing payment

• Following good faith claims practices by maintaining coding and claim documentation; filing state forms in a timely and complete manner; and issuing timely indemnity, medical, or other payment PSE HELPDESK AGENT PHILLIPS 66 BARTLESVILLE, OK 2014- 2016

• Producing, refining, and achieving yearly company and personal goals and reviewing with supervisor quarterly to assure achievement

• Project assistance that produced a successful marketer changeover of a total of 238 sites in a single night

• Project assistance to assure that all (1400) 60B Fortigate devices were successfully replaced in the field

• Subject Matter Backup for Broadband network, training for Subject Matter Expert

• Network troubleshooting for sites including dispatch and proactive monitoring of the sites network

• Extranet troubleshooting for intranet websites

• Customer supply management providing allocation, troubleshooting unable to load issues, and reaching out to supply analysts when necessary

• Accounting support for the credit card processing that takes place over the network

• Utilizing Remedy/Salesforce help manuals while also maintaining several helpdesk windows at once

• Monitoring, working, and closing Remedy/Salesforce tickets

• Staying up to date on the newest issues and processes provided by management

LICENSED SALES PRODUCER ALLSTATE BARTLESVILLE, OK 2013- 2014

• Maintain the highest possible level of professionalism at all times

• Build relationships with clients and win their trust in becoming their trusted advisor

• Consistently maintain monthly new business premium of 20,000 or more

• Continue my Insurance knowledge of all lines of business including but not limited to P&C, Life/Health, and Commercial

• Be able to service all policies and clients in existing book of business

• Consistently book appointments for our weekly financial advisor

Contact this candidate