Management Data Entry
Resume:
Dawn Mcfarland
Sacramento, CA *****
***************@*****.***
Professional Summary
Dedicated restaurant manager with 15+ years of experience overseeing teams of 25-30 employees in high-volume dining environments. Proven track record in budget management and enhancing guest services, resulting in repeat business and recognition as Lighthouse or Diamond Club awardee. Skilled in conflict management, staff training, and operational efficiency, with a strong background in both restaurant and medical office settings.
Willing to relocate: Anywhere
Work Experience
Manager
Red Lobster Corporate-Citrus Heights, CA
July 2000 to Present
• Predict labor for quality guest service and staffing purposes.
• Overseeing A vs. T and P & L.
• Awarded Lighthouse or Diamond Club 2 years in a row.
• Led a team of 25 - 30 employees, providing guidance and support to ensure efficient operations
• Developed and implemented strategies to improve productivity and streamline processes
• Managed daily operations, including scheduling, inventory management, and customer service
• Created and maintained budgets, monitoring expenses to meet financial targets
• Developed strong relationships with key stakeholders, fostering partnerships for business growth opportunities
• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
• Resolved customer complaints or issues promptly while maintaining a positive brand image
• Provided ongoing coaching and mentoring to team members, supporting their professional development
• Implemented safety protocols that resulted in zero workplace accidents.
• Served as a liaison between upper management and front-line employees, ensuring effective communication of company goals and objectives
Medical Assistant
Med Mark-Fairfield, CA
May 2015 to October 2016
• Provided wound care treatment
• Verified and scheduled patient appointments
• Assisted physicians and nurses in patient examinations, procedures, and treatments
• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
• Performed basic laboratory tests including collecting specimens and conducting routine tests
• Managed patient medical records by accurately documenting information in electronic health record systems
• Scheduled appointments for patients, coordinating with other departments as needed
• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
• Collaborated with insurance companies to verify coverage eligibility for patients' medical services
• Maintained inventory of medical supplies and equipment to ensure availability when needed
• Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
• Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
• Participated in staff meetings to discuss updates on policies, procedures, or changes in healthcare regulations
• Responded quickly during emergencies or urgent situations within the clinic setting
• Served as a liaison between patients/families and healthcare providers to facilitate smooth communication flow
• Contributed to a positive work environment through effective communication with colleagues
• Closely monitored inventory levels of vaccines or medications requiring special storage conditions Medical Assistant
Dr. Harry Dassah-Fairfield, CA
October 2014 to May 2015
Refill prescriptions accurately for patients in need, perform EKG/ECG for Dr. Harry Dasha and Norma Dassah to read, check in patients for appointments, complete vital signs on patients for doctors, room preparation, provide customer service to all visitors, patients and staff.• Performed in-office procedures
• Provided patient care
• Obtained patient vitals
• Performed blood draws
Education
Business Computers in Computer
Business Computer Training Institute-Tacoma, WA
1996
Medical Assistant in Medical
Inter Coast College-Fairfield, CA
Skills
• Guest services (10+ years)
• Shift management
• Cooking (10+ years)
• Medical Billing (4 years)
• BUDGET MANAGEMENT (10+ years)
• Payroll
• Multi-line Phone Systems
• Medical Terminology
• Microsoft Excel
• Microsoft Access
• Medical terminology
• Medical office experience
• Budgeting
• Insurance Verification
• Leadership
• Cooking
• Conflict management
• Profit & loss
• Vital signs
• Microsoft Powerpoint
• Cash handling
• Management
• Customer service
• Customer service (10+ years)
• Restaurant Experience Supervisory Skills: Directing Others -- Proficient January 2020 Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient Restaurant Manager -- Proficient January 2020 Managing restaurant staff and meeting customer expectations. Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• BUDGET (10+ years)
• Recruiting (10+ years)
• POS
• Office Management
• Hospitality
• Profit & Loss
• Food Safety (10+ years)
• English
• Medical Scheduling
• Computer literacy
• Restaurant management
• Time management
• Guest Services
• Recruiting
• CLIENT RELATIONS (10+ years)
• Employee Evaluation
• DATA ENTRY (10+ years)
• Cash register
• Restaurant experience
• Typing
• Office management
• Kitchen experience
• Microsoft Office
Certifications and Licenses
CPR Certification
BLS Certification
Driver's License
Certified Medical Assistant
Driver's License
March 2021 to March 2028
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