Data Entry Customer Service

Natalie Silva

San Fernando Valley, CA 818-***-**** **********@*****.***

Profile

Detail-oriented and bilingual administrative professional with extensive experience in document handling, data entry, and digital organization. Proven ability to manage confidential records, scan and digitize documents, and maintain both physical and electronic filing systems. Skilled in Microsoft Office, Rent Manager, and QuickBooks, with a strong background in customer service, multitasking, and administrative support. Committed to accuracy, efficiency, and maintaining compliance with organizational policies.

Experience

Administrative Assistant-Mobile Home Continental Mission Hills, CA 2024 – Present

· Perform data entry of meter readings and rent processing for over 600 homes using Rent Manager and Microsoft Office.

· Digitize and organize important documents by scanning and emailing files, ensuring secure and accessible digital records.

· Maintain accurate physical and electronic filing systems, tracking resident documentation, and correspondence.

· Draft and send letters to residents regarding expiring information, ensuring compliance and up-to-date records.

· Answer and direct incoming calls to appropriate managers while multitasking administrative duties Behavior Therapist-Creative Behavioral Consultants Calabasas/San Fernando, CA 2022-2024

• Documented client behavior and managed sensitive records, ensuring confidentiality and compliance with documentation standards.

• Implemented behavior intervention plans and monitored progress, demonstrating attention to detail and analytical skills.

Administrative Assistant, CSR Green Co Rental Granada Hills, 2013-2022

• Created and processed invoices, handled customer data, and maintained shipment records— demonstrating strong data entry and filing skills.

• Provided excellent customer service and resolved inquiries, showcasing communication and problem-solving abilities.

Education

Administrative Assistant Certificate, North Hills Occupational Center, 2015 Accounting 1 certification, North Hills Occupational Center, 2016 Psychology AA, Los Angeles Mission College, Asynchronous learning- Current Page 2

Skills & Abilities

• Document Handling

• Data Entry

• Digital Organization

• Customer Service

• Self- Starter

• Multitasking

• Task prioritization

• Communication & Active Listening

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