Business Development Customer Service

Vanessa Zbar

*******.****@*****.***

Sales - Quality Manager - Operations - Medical Liaison - Cosmetics - Pharmaceutical - Biotech

Broad experience working for cosmetics, pharmaceuticals, and vascular device companies.

Positions include: Sales, Business Development, Quality/HEDIS manager, Director of Pharmacy, Contract Marketing Senior Analyst. Experience areas include: Sales & Marketing, Customer Service, Research & Development, and Training. Former top ranked professional triathlon athlete. Dual degrees in Pharmaceutical sciences & Biochemistry. Languages: English, Portuguese, Spanish.

WORK EXPERIENCE

2023 – present Account manager position at Oliveda International Inc. – Venice Beach, CA

managed the Sales Support team, overseeing various tasks such as setting up promotions and rewards for distributors/consultants, establishing our presence on Shopify, promoting and coordinating weekly Zoom meetings, and managing postings on the Direct Scale backend. I conducted inventory analysis adhering to scientific standards and corporate expectations. played a pivotal role in establishing the company's operations from inception, overseeing inventory management, sales support operations, returns processing, and the generation of special promotions invoices. Additionally, I conducted comprehensive data analysis. My responsibilities encompassed crafting and managing all communications for our MLM initiatives, with a strong emphasis on branding messaging. I aligned our approach with the branding of our German team while integrating a tailored strategy for the USA market.

2023 – 2023 Field Representative position at the US Census Bureau - Santa Monica, CA

responsible for data collection in accordance with the scientific standards and expectations set by the Census Bureau and survey sponsors. conducts in person interviews throughout the assigned Los Angeles set area.

2021 – 2023 Customer Service Companies various: Walgreens, Erewhon.

Represented USA companies to provide excellent Customer Service, servicing as a clerk.

Worked closing individual sales for the success of the commercial accounts in the marketplace.

2017 – 2020 Business Development Executive, Consultant, Companies self, self Brazil-Miami, Florida

Represented USA companies to Brazil manufacturer and distributor of ingredients for the cosmetics and pharmaceutical manufacturing industries in the USA marketplace.

Worked closing deals for major accounts in the cosmetics and pharmaceutical industries.Represented smaller but influential accounts in the marketplace.

Main effort in selling Bossa Beauty and binding Brazil and USA.

2013 – 2017 Business Development Executive, Account Manager, Consultant, COSPHATECH, Miami, FL

Represented leading B2B manufacturer and distributor of ingredients for the cosmetics and pharmaceutical manufacturing industries in the Florida marketplace.Top sales performer, closing deals for major accounts in the cosmetics and pharmaceutical industries.Represented company in International trade shows and round tables, working through procurement departments to promote product placement in the portfolio of major cosmetics companies.

Key accounts included Estee Lauder, J&J, Avon, and Bath & Body Works, as well smaller accounts.

2008 – 2013 Founder and Sales Executive, BossaBeauty, San Francisco, CA - Miami, FL

Created high-end, all natural cosmetics company that launched 1st Acai lotion in US market.Responsible for all sales & marketing including landing distribution of the Acai Body Moisturizer in top spas & outlets across California market.Used biochemistry and pharmacy background to create luxurious formula for Bossa Beauty, and tested solution with hundreds of consumers, which gave the product highest marks.Developed branding, positioning, market entry strategy, pricing, and all marketing materials.Developed and maintained website www.bossabeauty.com), blogs, and merchant sites.

2004 – 2007 Senior Contract Marketing Analyst, Abbott, Redwood City and Alameda, CA

Responsible for North American Post-Acute Care channel contracts for Abbott Diabetes Care.Previously responsible for North American Endovascular and Coronary Device Group contracts for Abbott Vascular Devices.Worked in conjunction with business management & sales team to determine and execute pricing programs, strategies, and policy.Determined profitability and the effect of pricing requests on Abbott and the competitive marketplace.Maintained regulatory expertise required to comply with the Office of Ethics & Compliance’s Rules and Regulations.Calculated management fee owed to Group Purchasing Organizations.Presented Contract Marketing at the National Sales Meeting and at the In The Know Session. Videotaped presentation was shown to Abbott employees worldwide.Presented training materials to all new hires for Abbott Vascular North American Contract Marketing Group.

1998 Professional Athlete, Brazil

Ranked as a top-5 cyclist and top-10 triathlon athlete in Brazil. Selected for the Pan American Games to represent Brazil.Competed as a professional athlete for 4 years.

EDUCATION

UFES- Bachelor of Sciences

Dual degree in pharmaceutical studies and biochemistry. Hired as a teaching assistant based on receiving top marks as a student.

2011 NSU-Nova Southeastern University - PharmD

Continuing Education in the PharmD program: Pharmacy Law, Pharmacy and the US Healthcare System, Pharmacy Calculations, Pharmacy Leadership, IPPE.

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