Data Entry Call Center
Resume:
Traeniesha Freeman
Dallas, TX *****
************@*****.***
EXPERIENCE
Nation Wide, Remote TXâ Claims Agent
February 2024-October 2024 Contract
Filing claims on multiple personal policies, while dealing with high call volume and also making outbound calls either by an accident or natural disasters. I am able to use my data entry, empathy, multi tasking, attention to detail, and probing skills to help the caller. I was able to keep many policyholders on their policies with reassurance and quick and honorable solutions. While giving weekly reports via Microsoft Excel on personal and team growth, while also setting up a report for the upcoming week's goals and expectations.
Massachusetts Dep. Of Revenue, Remote TX â Payout Clerk
September 2022-May 2023 Contract
Helping customers with their finances in a high call volume call center, I used my communication, multitasking between several systems, which strengthen my data entry skills. Also, critical thinking was mandatory to help each individual with their unique financial issues.
Marlboro, Remote TX â Customer Service
April 2022- September 2022 Contract
As a relation agent, taking inbound calls giving updates on websites or product development. Multi tasking with multiple systems, troubleshooting accounts and sending out catalogs.
TCS Insurance, Remote TX â Claims Agent
March 2021- July 2021 Contact
Speaking to many grieving individuals empathy, reassurance and data entry skills were essential in order to get and give information. Multi tasking though multiple systems while active listening was soft skills learned and perfected.
EDUCATION
L.G. Pinkston High School, Dallas TX
August 2014- June 2018
American Intercontinental University, TX
Associate Degree in Business Administration
August 2023- April 2025
SKILLS
Customer Service 8 yrs
Communication 8 yrs
Data Entry 8 yrs
Customer Complaint 8 yrs
Conflict Management 8 yrs
Critical Thinking 8 yrs
Time Management 8 yrs
Microsoft Word 6 yrs
Troubleshooting 4 yrs
Call Center 4 yrs
Microsoft Excel 2 yrs
LANGUAGES
English
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