Customer Service Digital Marketing

Bria Brown ~ 602-***-**** ~ ********@*****.***

Professional Summary:

Dedicated and personable customer service and administrative professional with extensive experience supporting executive teams, managing customer interactions, and maintaining organized office environments. Known for tactful communication, problem-solving abilities, and a strong commitment to delivering exceptional client experiences.

Administration & Office Support:

Office Administration: Managed daily operations, ensuring efficiency in scheduling, correspondence, and document organization.

Calendar & Meeting Coordination: Scheduled appointments, arranged meetings, and prepared materials to streamline workflow.

Document Management: Drafted, edited, and maintained reports, presentations, and internal communications.

Data Entry & Record Keeping: Accurately entered and maintained sensitive information in databases and filing systems.

Inventory & Supply Management: Monitored office supplies, placed orders, and maintained organized storage systems.

Process Improvement: Identified and implemented solutions to enhance efficiency in administrative workflows.

Customer Service:

Customer & Employee Support: Provided professional assistance via phone, email, and in-person interactions, ensuring excellent service and communication.

Aviation Maintenance School Support: Assisted students and prospective applicants with enrollment inquiries, course details, and financial aid guidance, ensuring a smooth onboarding process.

Digital Marketing Client Assistance: Provided strategic support to clients, addressing campaign inquiries, troubleshooting technical issues, and ensuring clear communication between creative teams and stakeholders.

Call Center Customer Service: Managed high-volume calls, resolving customer concerns efficiently while maintaining a professional and empathetic approach.

Problem Resolution: Investigated customer issues, offered solutions, and escalated cases when necessary to ensure satisfaction.

Technical Assistance: Guided customers through troubleshooting steps for various platforms and services, providing clear and concise instructions.

Documentation & Reporting: Maintained detailed records of customer interactions, issues, and solutions to improve service efficiency.

Cross-Team Collaboration: Collaborated closely with internal teams to relay customer feedback, improve processes, and enhance service delivery.

Relationship Building:

Aviation Maintenance School Outreach: Built strong connections with students, instructors, and industry professionals to enhance enrollment experience, academic support, and long-term engagement.

Digital Marketing Client Relations: Fostered trust with clients by providing clear communication, campaign updates, and strategic guidance to ensure marketing goals were met.

Call Center Customer Retention: Developed rapport with callers by actively listening, empathizing, and offering solutions to drive customer satisfaction and loyalty.

Networking & Collaboration: Engaged with stakeholders across industries, strengthening relationships through proactive communication and personalized support.

Conflict Resolution: Navigated concerns with professionalism, de-escalating issues, and finding solutions that align with customer needs and company objectives.

Loyalty & Engagement Strategies: Implemented follow-up initiatives, personalized outreach, and retention programs to maintain positive customer relationships.

Cross-Team Coordination: Collaborated with internal teams to align messaging, enhanced service experiences, and improve overall relationship management.

Calendar & Schedule Management:

Aviation Maintenance School Coordination: Managed instructors’ availability and student appointments to ensure smooth academic operations.

Digital Marketing Project Scheduling: Organized timelines for client campaigns, tracking deadlines, and coordinating team availability for efficient project execution.

Meeting & Event Planning: Arranged internal and client meetings, prepared agendas, and ensured seamless coordination for all participants.

Deadline Tracking & Reminders: Maintained proactive follow-ups, ensuring key deadlines and commitments were met.

Cross-Team Coordination: Worked closely with multiple departments to align schedules and prevent conflicts in operations.

Process Optimization: Identified opportunities to streamline scheduling systems, improving overall efficiency and organization.

Professional Experience:

Aviation Institute of Maintenance ~ Receptionist 2024-pres.

Lash Stash ~ Esthetician & Lash Technician 2018- pres.

XL Digital Marketing ~ Administrative Assistant 2016-2017

Concentrix (Nike) ~ Customer Service 2015-2016

IQOR ~ Customer Service/Tech Support 2012-2014

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