Customer Service High School

Professional summary Dynamic hospitality professional with extensive experience in delivering exceptional customer service and streamlining operations in high-pressure settings. Recognized for strong interpersonal and problem-solving abilities, along with a commitment to high-quality performance. Bilingual in Spanish and English intermediate level, leveraging communication skills to enhance guest satisfaction and foster teamwork. Adept at time management and conflict resolution, ensuring efficient task completion and memorable experiences for guests.

Frances Marin

manhattan, US, 10032 / 914-***-**** / *************@*****.*** Employment history

DEC 2023 - JUN 2024

NEW YORK CITY

Busser/ Hostess, Nomé

JUN 2024 - DEC 2024

NEW YORK CITY

Server/ Hostess, Mocha Burger Soho

Greeted and seated guests efficiently, enhancing customer satisfaction Assisted in maintaining cleanliness and orderliness in dining areas Collaborated with team to ensure smooth service flow Addressed guest inquiries and resolved seating issues promptly Contributed to a welcoming atmosphere, boosting repeat patronage Greeted guests warmly, ensuring a welcoming atmosphere and seamless seating arrangements. Managed high-volume service efficiently during peak hours, enhancing customer satisfaction. Assisted in training new staff, fostering a collaborative and supportive team environment. Resolved guest concerns promptly, improving overall dining experience and customer loyalty. Education

SEP 2023 - DEC 2024

NEW YORK CITY

High School Diploma, Edward A Reynolds West Side High School Skills Interpersonal Skills Communication

Multitasking Organization

Adaptability Problem Solving

Guest Service Team Collaboration

Time Management Conflict Resolution

Languages Spanish Native English Proficient

Courses

JUN 2025 Tips Certificate at 360 training company

MAR 2025 CPR Certificate at NewLife CPR

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