Chat Support Specialist

Kharishma Govindan

*****************@*****.*** 513-***-**** Cincinnati, OH linkedin.com/in/kharishma-govindan-b55b85148 SUMMARY Seeking Live Chat Support Specialist role with 8 years of experience in enhancing client experience and resolving critical issues. Proven expertise in utilizing CRM systems and creating support documentation to optimize customer interactions. Strong background in customer service and administrative roles, demonstrating effective communication and problem-solving skills.

WORK EXPERIENCE Adecco Group Latonia, KY

Administrative Specialist Nov 2024 - Present

• Maintain and organize files, logs, and various documents to ensure easy access and retrieval.

• Perform accurate data entry to support office operations and maintain up-to-date records.

• Draft and prepare correspondence, detailed forms, and reports for internal and external communications.

• Provide detailed information and respond to office inquiries through various communication channels.

• Prepare and input payroll, time, and attendance data to ensure timely and accurate processing.

• Compile daily, monthly, and annual reports to support office management and decision-making.

• Operate personal computers and office equipment to facilitate efficient workflow.

• Manage office supply inventory and order necessary items to maintain optimal stock levels.

• Distribute incoming mail and materials and prepare outgoing mail to support office communication.

• Demonstrate strong communication, time management, and organizational skills while working effectively under pressure.

Robert Half Cincinnati, OH

Executive Assistant Jul 2024 - Aug 2024

• Coordinated travel arrangements, calendars, and itineraries for executive leadership, ensuring efficient time management and meeting scheduling.

• Facilitated Board and Executive Committee meetings by recording minutes, transcribing, and distributing them to ensure effective communication among members.

• Handled project management tasks, including research and planning, while serving as the primary point of communication for stakeholders. Administrative Assistant Mar 2024 - Jun 2024

• Optimized administrative workflow, enhancing efficiency by 95% through the reorganization of proposals, document management, and personalized thank you letter creation.

• Boosted operational profits by 50% within a quarter by streamlining clerical processes and improving overall workflow efficiency.

• Provided comprehensive administrative support to non-profit teams, demonstrating effective time management and a strong alignment with organizational objectives. Viva USA, Inc./Luxottica Remote

Customer Service Representative Oct 2023 - Feb 2024

• Resolved 90% of customer problems effectively, enhancing loyalty and garnering positive feedback.

• Achieved a 20% increase over sales targets by utilizing strong business acumen and commitment to continuous improvement.

• Partnered with team members to elevate customer satisfaction scores by 15%, thereby bolstering retention and loyalty.

LYP Health Management Remote

Patient Care Associate Sep 2022 - Mar 2023

• Maintained a 99% accuracy rate in processing over 50 patient data records daily.

• Enhanced patient experience by reducing wait times by 30%, consequently improving patient satisfaction ratings by 25%.

• Upheld patient confidentiality compliant with HIPAA and other regulations while effectively managing high-volume inbound and outbound calls. TRAK Group/Hamilton County CAA Cincinnati, OH

Case Manager Oct 2021 - Sep 2022

• Optimized team workflows to halve case backlog, enhancing client support efficiency.

• Elevated client satisfaction levels by 20% through strategic service improvements, fostering greater referral rates.

• Oversaw a caseload of 200 welfare clients, ensuring personalized care through effective coordination with community resources and timely communication. Eastern Personnel Services, Inc. Cincinnati, OH

Placement Specialist/Recruiter Jul 2020 - Oct 2020

• Enhanced placement rate by 30%, achieving 25 additional successful job matches.

• Facilitated over 50 client job placements, contributing to a 10% improvement in job retention rates.

• Managed a detailed Excel database for 50+ clients, ensuring operational efficiency and data accessibility.

SGS Consulting/GE Global Operation Cincinnati, OH

VMS Support Technician Apr 2019 - Jul 2020

• Enhanced SAP Service Cloud stability, achieving a 25% improvement in uptime over a three-month period.

• Delivered a 10% boost in team productivity through effective training of new hires on the Fieldglass system.

• Improved project efficiency and punctuality by 20% by orchestrating teleconferences with international stakeholders and suppliers.

Cincinnati, OH Cincinnati, OH

A/P Operations Specialist Aug 2018 - Feb 2019

• Reduced accounts payable processing time by 50%, resulting in annual savings of

$100,000 through efficient workflow optimization.

• Diminished A/P backlog by 40%, enhancing operational efficiency and improving invoice handling procedures.

• Improved quality verification processes by 20%, leading to a decrease in recurring issues and a reduction in related inquiries.

Veritude/Fidelity Investments Covington, KY

Transaction Processor Nov 2017 - Jun 2018

• Enhanced organizational efficiency by refining customer files, department records, and regulatory documents, achieving a 15% improvement in record management.

• Streamlined document collection and verification processes, leading to a 20% boost in processing speed and a notable decrease in documentation errors.

• Improved communication protocols by providing prompt acceptance or rejection notifications, enhancing applicant satisfaction and reducing overall processing time. I-wireless, LLC Newport, KY

Applications Processor/Supervisor Jul 2012 - Mar 2015

• Supervised and mentored a team to process over 2,000 applications monthly, resulting in a 40% increase in productivity.

• Managed application statuses, ensuring accuracy in approvals, cancellations, denials, and ID number allocations.

• Instituted processes and procedures for effective inquiry resolution and maintained team efficiency through strategic leadership and critical thinking. EDUCATION AEC Southern Ohio College (Brown Mackie College) None, Business Management

Ft. Mitchell, KY

SKILLS 10-Key Typing • Accounting • Accounts Payable • Accounts Receivable • Accuracy • Administrative Assistance • Adobe Acrobat • ADP Workforce • Analytical Thinking

• As/400 • Athena Health • Benefits • Backlogs • Billing • Calendars • Canva • CapCut • Collaborate • Communication Training • Compliance • Computer Literacy

• Confidentiality • Courteous • CRM • Customer Base • Data • Database Management

• Detail Oriented • Emr • English/Hindi • Enthusiastic • Epic • Equipment • External Suppliers • Fieldglass • Forms • Fully Remote • Goal-Driven • Google Docs • Google Drive • Google Workplace • Highly Organized • High Performing • Internal Suppliers • Interpersonal Skills • Investigation • KPI's • Microsoft Excel • Microsoft PowerPoint • Microsoft Word • Multitasking • NextGen • Ocean • Operations • Oracle Service Cloud • Oral Communication • Order Entering • Outlook • Parameter • Phone Etiquette • Positive Attitude • Prioritize • Problem Solver • Processing • Profitability • Procurement/Inventory System • Quality Program Protocols • Receivables • Research • Retail • Sales • Salesforce

• Sap • Scheduling • Service Level • SharePoint • Sorting • Spreadsheets • Strategy • Streamlining • Team Player • Time Management • Tracking and Reporting • Windows 10/11 • Workplace Safety • Written Communication • Zoom • Communication • Problem-solving • Collaboration • Documentation • Customer Service

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