Customer Service Assistant Manager

ALIYAH MCGILL

786-***-**** **************@*****.***

OBJECTIVE

Dedicated and service-oriented individual with experience in customer service and retail, shift lead, overseeing a shift, delegating, and confirming tasks and assistant manager pursuing a bachelor's degree in nursing. Experience in medical Terminology, with 2 years of health science classes. Known for a positive attitude, strong work ethic, and a passion for learning. Currently seeking opportunities to use my skills in a dynamic environment.

EDUCATION

Broward College

Associate of Science in Health Science Expected Graduation: 2026

McArthur High School

Graduated: June 2024

CERTIFICATION

Certified Medical Assistant (CMA)

Certification Number: PT5N6L8R6

Issued: May 8, 2023, Expires: May 8, 2025, Score: 433

PROFESSIONAL EXPERIENCE

Planet Fitness – Shift lead

December 2024 – Present

Provide superior customer service to members, prospective members, and guests.

Maintain a welcoming and “Judgement Free” environment for all visitors.

Aid with member inquiries and ensure smooth front desk operations.

Trained staff

Help club management supervise and lead a team of employees in a designated location

Assist the General Manager and Assistant Manager in implementing strategies to attract and keep customers based on our Excel Core Values.

Supervise and motivate staff to perform to their best abilities during assigned work shifts.

Hold employees accountable for meeting company standards, audit daily paperwork, and help resolve any day-to-day customer issues.

Publix – Produce/Floral Clerk

September 2022 – Present

•Ensure proper care and presentation of flowers, plants, and balloons.

Greet customers, answer inquiries, and provide thoughtful gift recommendations.

Stock and organize produce displays, ensuring quality and freshness.

Unload trucks and follow strict safety, sanitation, and quality guidelines.

Publix – Bagger

June 2021 – September 2022

Helped customers with carryout service and finding items in the store.

Provided friendly and efficient customer service in a fast-paced environment.

Gained teamwork experience and developed effective communication skills.

Skills

Exceptional customer service

Fast learner

Reliable and committed to high work standards

Ability to work effectively in team settings

Strong multitasking and problem-solving skills

Medical knowledge

Knowledge of safety, sanitation, and product quality standards

Reference

Gio Lezama

Contact: ****************@*****.***

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