Customer Service Data Entry
Resume:
Niscay Montford
New Haven, CT *****
*************@*****.***
Professional Summary
I am a diligent, detail oriented, and motivated young professional with a positive attitude. I am seeking a challenging position where I can use my previously gained skills to add instant value to your organization. experience
Motivated individual with 5+ years of diverse customer service, hospitality, and office skills gained from experiences in various workplace environments. Recognized as a highly organized professional with effective problem resolution skills. Adapt at working under pressure and adheres to organizational policies and procedures consistently.
Willing to relocate: Anywhere
Work Experience
Financial Clearance Associate
Yale New Haven Health-New Haven, CT
May 2024 to Present
Data Entry
• Answering phones
• Building Prior Authorization cases
• Providing customer service
• Precertification
• Pre-Determination
• Medical coding
• Transferring calls
• Claims adjuster
• Collecting payments
• Correcting claims
• Medical Terminology
• Processing claims
New York State Office of General Services- Procurement Services CMS-Albany, NY December 2021 to June 2023
• Data entry
• Procurement Processing including Contract management Contract negotiations.
• Locating key supplies
• Negotiating company’s purchasing agreements
• Ensuring materials and product meets New York State Guidelines
• New York State Contracts
• Processing contractor’s pricelist
• Processing Contract updates
• Processing Correcting NYS contracts
• Answering emails
• Working with excel, Microsoft,
• Processing quarterly revenue reports
• Hybrid Remote
• Contract assessment
• Document control
• Yearly and Quarterly revenue reports
Remote Customer Service Rep
Healthhelp-Albany, NY
October 2020 to August 2021
• As a customer service rep that provides quality customer service while accurately creating prior authorization for my callers.
• Answering high volume calls
• Preforming prior authorization clinical examination
• HIPPA training
• Problem solving
• Creating authorization cases
• Evaluating CPT codes
• Epic
• Data Entry
• Answering phones
• Building Prior Authorization cases
• Providing customer service
• Precertification
• Pre-Determination
• Medical coding
• Transferring calls
• Claims adjuster
• Collecting payments
• Correcting claims
• Medical Terminology
• Processing claims
Administrative Assistant
UPS World Headquarters-Atlanta, GA
May 2019 to February 2020
This position was solely for the purpose of transferring all paper data and transferring it to an online filing system.
• Data Entry
• Answering phones
• Building Retirement cases
• Providing customer service
• Reviewing retirement cases
• Responding to emails
• Filing paperwork
• Creating a Technical filing system to convert the files to paperless.
• Converted all active paper files to the computed filing system.
• Answered any concerns from retirees.
• Intake any mailed retirement applications.
URM REP National Accounts
Anthem Blue Cross Blue Shield
October 2017 to May 2018
• Data Entry
• Answering phones
• Building Prior Authorization cases
• Providing customer service
• Precertification
• Pre-Determination
• Medical coding
• Transferring calls
• Claims adjuster
• Collecting payments
• Correcting claims
• Medical Terminology
• Processing claims
Deputy Clerk
Dekalb County Magistrate Court
October 2015 to August 2017
• Data Entry
• Preparation of legal documents
• Collections of bond payments
• Collection of court fees and fines
• Properly collecting court documentation
• Create and maintain courtroom proceedings.
• Creating Motions
• Preparing and filing dockets
• Scheduling Court hearings
• Assisting judge with requested task
• Filing Court files,
• Answering phones,
• Court Calendars
• Organizing files
• Preparing cases for sitting Judges
• Assisting the judges while on the bench
• MS word, Excel,
• Scanning in documents
• Scheduling court dates
• Completing large task in a timely manner
Education
GED
2008 to 2010
Skills
• Medical coding
• Medical terminology
• Microsoft Office
• Task & detailed oriented
• Microsoft Word
• Follows procedures and responsibility. different computer systems policies
• Versatile/Flexible
• Customer Savvy rigid deadlines
• Hospitality
• Customer service
• PowerPoint
• Document management
• Strong organizational skills
• Data entry
• Microsoft Word
• Organizational skills
• Strong Written and Verbal
• Clerical filing systems
• Epic
• Effective Problem Solver
• Procurement
• Patient service
• Data collection
• English
• Contract management
• Excel
• Computer skills
• Always willing to take on
• Comfortable using multi-phone systems
• Comfortable working within
• Quality assurance
• Typing
• Medical billing
• Thrives in challenging work
• Front desk
• 50 words per minute typing speed/ data entry
• Microsoft Excel
• Clerical experience
• Confident working with
• Administrative experience
• Office experience
• HIPAA
• Adobe Creator
• Time management
• Communication skills
• Adapts to various environments. Communicator management styles.
• Effective at Multitasking
• Microsoft Outlook
Certifications and Licenses
First Aid Certification
CPR Certification
Driver's License
Assessments
Call center customer service — Proficient
March 2024
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Proficient
March 2024
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
March 2024
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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