Customer Service Human Resources
Resume:
TARA KELLY
Milan, IN *****
812-***-**** - *******@*****.***
PROFESSIONAL SUMMARY
Dynamic business leader with a proven track record as owner and manager of Kelly's Hidden Acres Golf Course and Restaurant, as well as Chris Kelly Oil Company, excelling in operations management and customer service. Achieved significant revenue growth through strategic marketing initiatives and strong relationship-building skills. Expertise in performance analysis and human resources management, driving team success and optimizing business processes.
SKILLS
• Operations management • Performance analysis
• Marketing expertise • Human resources management
• Customer service • Driven and determined
• Verbal and written communication • Social media marketing
• Bookkeeping
WORK HISTORY
01/2020 to Current Business Co-Owner
Kelly's Hidden Acres Golf Course and Restaurant – Milan, IN Led a team of employees to achieve clear goal-setting and performance within the business.
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Drove continuous improvement initiatives to identify areas for optimization and improvement within day-to-day operations while keeping abreast of best practices within the industry sector.
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• Secured valuable contracts and memberships
• Weekly Payroll and Scheduling
• Managed restaurant
• Interacted well with customers to build connections and nurture relationships.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Assisted in recruiting, hiring and training of team members. 01/2011 to 03/2019 Office Manager
Chris Kelly Oil Company – Milan, IN
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
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Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
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Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
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Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
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Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
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Streamlined office operations by implementing efficient filing systems and organizational strategies.
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• Payroll
08/2004 to 05/2010 Health/Physical Education/Special Needs Teacher Milan Community School Corporation – Milan, IN
Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
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Collaborated with multidisciplinary team members to develop comprehensive support plans for each student''s unique needs.
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• Taught multiple subjects to students with intellectual or emotional disabilities. Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
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Prepared instructional materials for group and one-on-one use to comply with established curriculum.
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Evaluated and revised lesson plans and course content to achieve student-centered learning.
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Enhanced students'' critical thinking skills through problem-solving activities and hands-on learning experiences.
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Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
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• Developed and implemented classroom routines to address varying student needs. Developed strong rapport with parents and caregivers, fostering a supportive home-school connection for improved student outcomes.
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EDUCATION
05/2002 Bachelor of Arts: Secondary Education
Franklin College - Franklin, IN
• Extracurricular Activities: Women's Basketball Team
• Coaching Endorsement
05/1997 High School Diploma
Jac-Cen-Del High School - Osgood
• Honoree of Academic Honors Diploma
• National Honor Society Member
• Captain of Basketball Team
2023 RIPLEY COUNTY CHAMBER BUSINESS PERSON OF THE YEAR In 2023 my business partner and I were elected Ripley County's Business Persons of the Year by the Ripley County Chamber.
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