Customer Service Stock Controller

Donald Njabulo Mangena

Phone number: +263*********

Email: *******@*****.***

Driver’s licence: Class 4

Date of birth: 13/01/1994

Nationality: Zimbabwean

Professional Profile: Hardworking and a goal getter with over 5 years’ experience in sales and customer service. Can achieve set targets and offers good customer service. High Microsoft office proficiency.

Work Experience

1. Agronomist intern – Windmill Pvt Ltd, January 2016- March 2017 Key responsibilities:

• Preparation of the company’s seed and fertiliser demos action plan for 2016-2017 season

• Fertilizer, Crop Chemical and Stock Feeds License Certificates Renewals

• Marketing products through exhibitions

• Training customers on the use of company products

• Preparing quotations for farmers

• Customer consultation

• Planning and implementing of fertilizer and crop chemical trials. 2. Agronomist, Stock controller and Invoicing Clerk – Windmill Pvt Ltd, November 2017 – June 2021

Key responsibilities:

• Managed all depot stock activities that is receiving, storage and dispatch of all agricultural products.

• Provided technical advisory services to customers on the correct and effective use of a wide range of Company fertilizers, stock feeds and agro-chemical products.

• Provided information on budget formulations to the Retail Manager.

• Quickly corrected and reported unsafe actions or conditions.

• Invoicing liaised daily with the credit control office on invoice related issues.

• Liaised daily with the dispatch office, stock feeds dispatch and crop chemicals warehouses for requirements.

• Maintained an effective stock control and monitoring systems.

• Received and dispatched stock as per generated documents.

• Checked and maintained all stock within expiry date.

• Maintained all stocks in a saleable condition.

• Maintained, improved and implemented procedures for efficient customer services.

• Reported and responded to all customer variances to service using customer care procedure.

• Maintained a good display of trading floor and storeroom stocks.

• Performed daily stock takes and reconciled physical stocks and with the system balances

3. Technical Sales representative – Pavet Animal Health (June 2021-Current) Key responsibilities:

• Developing effective written quotations for the current and potential customers

• Researching sources for developing prospective customers

• Making telephone calls and in-person visits and presentations to existing and prospective customers

• Offering customers technical support on livestock rearing and crop management

• Invoicing

• Daily sales balancing

Key Skills

• Sales

• Customer service consultation

• Animal nutrition

• Animal health

• Livestock rearing

• Agronomy

• Stock controller

Education

Ordinary level: Passed 10 subjects including Mathematics and English Advanced level: Passed 2 subjects

Tertiary: BSc Land and Water Natural Resources Management (Midlands State University) References

MR C. MUPARIWA

WESTGATE HOUSE WEST

P.O BOX WGT 560

CELL: 077*******

EMAIL: ********@********.**.**

The Dean- Professor J. Masaka

School of Agricultural Sciences

Midlands State University

Tel: 077*******

MRS D NDEBELE

WESTGATE HOUSE WEST

P.O BOX WGT 560

TELL: 04 334 911-9

EMAIL: *******@********.**.**

MR. M MAWARO

Pavet Agrikno Farming/Pavet Seedlings

CELL: 263*********

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