Quality Control Customer Service
Resume:
Danielle Valdez
****************@*****.*** 321-***-****
Miami FL 33177
Billingual
Skills
Register operations
Proper food handling
Accurate money handling
Cleanliness and sanitation
Management
123 Your Street
Your City, ST 12345
********@*******.***
EXPERIENCE
Adobe LaBelle, Florida
Deli Worker
03/2024 - 01/2025
●Offered samples to promote and upsell specials.
●Maintained a clean, neat and well-stocked deli area.
●Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
●Followed recipes and customer requests to prepare meals.
●Monitored expiration dates of products to ensure quality control standards were met.
●Tailored orders to address customer allergies and gluten concerns.
●Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
●Cleaned utensils, dishes and glasses for customer use.
●Welcomed and thanked guests to demonstrate appreciation for patronage.
●Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
●Oversaw inventory in buffet and reported replacement needs to kitchen management.
●Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from to.
●Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
●Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
●Responded to customer questions regarding product availability.
●Followed food safety guidelines when preparing sandwiches, salads and other deli items.
●Checked signage and pricing to verify accurate displays on counters and in cases.
●Sliced meats and cheeses and weighed deli items for customers.
●Weighed, packaged and priced various meats, cheeses, fruits and vegetables for sale in the deli case.
●Assisted in maintaining accurate records of all food items received from vendors.
●Directed patrons to restrooms and other amenities within facility.
●Kept track of daily sales figures for use in restocking inventory levels.
●Maintained work areas to reduce potential for illness or injury.
●Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
●Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
●Used mental math and available tools to total materials needed, costs and payments due.
●Operated cash register to process customer orders accurately and efficiently.
●Received new inventory and rotated stock by dates to keep items fresh and usable.
●Updated food displays, cases and other customer-facing areas to increase sales of special items.
●Acquired new skills to support team and further accommodate customer needs.
●Worked with customers placing large or specialized orders, providing samples, and recommendations and responding to requests.
●Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
ADP Immokalee, FL
7/11
03/2023 - 11/2024
●Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
●Provided excellent customer service throughout each transaction while maintaining a friendly demeanor.
●Unloaded and moved merchandise to maintain aisles and set up product displays.
●Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
●Unloaded trucks containing incoming shipments; matched purchase orders against invoices; stored goods appropriately in back room area.
●Attended team meetings held by Store Manager to discuss upcoming events or promotions.
●Addressed customer questions and concerns regarding products and services.
●Answered customer inquiries regarding product features, pricing, and availability.
●Analyzed sales data to identify trends and adjust sales strategies accordingly.
●Computed purchases and received and processed cash or credit payment.
●Maintained attractive merchandise displays to maximize purchases.
●Reconciled daily sales reports at end of shift to ensure accuracy of funds received.
●Stocked, replenished, and organized inventory to keep store merchandise fresh.
●Followed loss prevention guidelines to deter theft.
●Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
●Managed inventory levels, ensuring optimal stock availability.
●Bagged or packaged purchases and wrapped gifts.
●Prepared merchandise for purchase or rental.
●Organized store by returning merchandise to proper areas and restocked displays.
●Performed general housekeeping duties such as sweeping, mopping floors, dusting shelves.
●Placed special orders or called other stores to find desired items.
●Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
●Stocked shelves with new merchandise when shipments arrived.
●Greeted customers, provided customer service and answered questions.
●Answered telephone to give callers store information and look up order details.
●Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
●Engaged positively with each customer, providing professional, and polite support for sales and service needs.
●Provided advice on product selection to customers based on their individual needs.
●Ticketed, arranged and displayed merchandise to promote sales.
●Answered incoming calls from customers inquiring about products or services offered by the store.
●Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
●Answered store and merchandise questions and led customers to wanted items.
●Set up promotional displays or arranged merchandise on counters or tables to promote sales.
●Solicited sales from customers by identifying product needs and locating merchandise.
●Watched for and recognized security risks and thefts to prevent or handle situations.
●Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
●Answered questions about current promotions and resolved issues according to store policies.
●Maintained knowledge of sales and promotions, return policies and security practices.
●Recommended, selected and located merchandise based on customer desires.
●Handled returns and exchanges according to company policies.
●Completed price changes by adhering labels to merchandise or entering information into computer system.
●Assisted management with training new staff members on customer service techniques and operational procedures.
●Adhered to loss prevention procedures including bag checks as customers exited the store.
●Described merchandise and explained use, operation and care.
●Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
●Encouraged customers to sign up for loyalty programs or promotional offers.
●Stocked shelves and supplies and organized displays to focus customer attention on specific items.
●Processed returns and refunds in accordance with company policy.
●Wrapped and bagged purchases to help customers load merchandise into vehicles.
●Operated cash register to process cash, check, and credit card transactions.
●Maintained cleanliness and organization of store shelves and displays.
●Conducted price checks and updated pricing information as needed.
●Maintained records related to sales for store management.
●Organized items on shelves in order to maintain neatness of store.
●Greeted customers to determine wants or needs.
●Checked inventory levels for accuracy and reordered products when needed.
●Cleaned shelves, counters and tables to maintain organized store.
ADP Immokalee, Florida
Fast Food Worker
06/2021 - 11/2023
●Warmly greeted visitors to promote great customer service and positive ordering experience.
●Followed health department regulations regarding food storage temperatures and sanitation guidelines.
●Answered customer questions about food preparation, responding to ingredient and allergen concerns.
●Replenished beverages throughout shift ensuring availability at all times.
●Talked pleasantly with customers while taking orders and promoted positive image for business.
●Dropped off food and drink orders for customer pickup.
●Kept items warm until sold using heat lamps.
●Packaged and bagged cooked food and prepared items.
●Prepared a variety of food items according to customer orders or restaurant recipes.
●Inspected all serving stations for cleanliness and organization prior to meal service.
●Adhered to all applicable health department regulations concerning sanitation storage and preparation of food products.
●Offered support to other stations in high-volume shifts.
●Cooked hamburgers, hotdogs, french fries, chicken wings, fish fillets and other fast-food menu items as ordered by customers.
●Maintained a safe working environment by adhering to all safety policies and procedures set forth by the company.
●Offered customers carry-out service at completion of transaction.
●Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
●Maintained work area and kept cash drawer organized.
●Kept customer and food preparation areas clean and well-organized.
●Greeted customers promptly and responded to questions.
●Inspected orders to make sure they were accurate before handing them to customers.
●Accurately made change for cash transactions.
●Stocked shelves with merchandise according to company guidelines.
●Replenished condiments, napkins, utensils and other necessary items during shifts.
●Took orders, prepared foods and processed payments in full-service establishment.
●Handled customer complaints in a professional manner while following company policies and procedures.
●Answered customer inquiries regarding menu items, prices, promotions and special offers.
●Restocked workstation with supplies and communicated out-of-stock items to management.
●Scanned items and checked pricing on cash register for accuracy.
EDUCATION
Immokalee High School Immokalee, Florida
GED
07/2023
Efficient Worker known for high productivity and ability to complete tasks aswiftly. Specialized in food preparation, customer service, and inventory management. Excel in communication, teamwork, and adaptability, ensuring smooth operations and positive customer experiences. Committed to maintaining cleanliness and safety standards in fast-paced environments.
SKILLS
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AWARDS
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LANGUAGES
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