Customer Service Account Management

ELISHA CAGE

***********@*****.*** 501-***-****

Character Statement

A detail-oriented team player with strong organizational and multitasking skills, experienced in warehouse, retail work, and account management. Skilled in consultative sales, understanding customer needs, and offering optimal solutions. Quick to learn new products and services, results-driven, resilient, and proactive. Dependable with excellent people skills, committed to high performance in warehouse, retail, and account management environments.

SKILLS

Customer Service

SAP/WMS/AS400/Manhattan

Inventory control

Stocking

Skilled in Microsoft office

Data Entry/Analysis

Shipping/Receiving

Cycle Counting

Account Management

EXPERIENCE

Credit Analysis

Credit Saint, Remote May 2024 - Current

Managed high-stress situations, maintaining professionalism while resolving conflicts.

Promptly responding to customer queries.

Maintaining files for active orders.

Maintaining a polite, helpful, and professional demeanor at all times.

Familiarizing with new products, procedures and services as they are introduced.

Customer Service Representative

Results Customer Solutions, Remote Nov 2023 - May 2024

Managed high-stress situations, maintaining professionalism while resolving conflicts.

Resolved complaints empathetically, fostering customer loyalty and repeat business.

Handled inquiries courteously, demonstrating product knowledge and de-escalation techniques.

Skilled in appointment scheduling, product sales, and goal-oriented persuasion techniques.

Managed high call volumes, cold-calling, and effectively closed sales.

Resolved escalated calls, ensuring satisfactory outcomes for both customers and the company.

Participated in training to stay updated on product knowledge and exceeded service standards.

Sales Associate

TurGreen Lawn Service, FL Sep 2022 – Sep 2023

Actively listened to customers, resolved complaints, and escalated issues when necessary.

Built empathetic relationships, leading to increased loyalty and repeat business.

Experienced in product knowledge, appointment scheduling, team development, and documentation.

Utilized de-escalation techniques, goal-oriented strategies, and persuasive sales methods.

Exceeded sales targets, improved customer satisfaction, and reduced cancellations.

Promoted brand awareness and implemented consultative selling techniques for door-to-door campaigns.

Customer Service Representative,

Publix, Brandon, FL Jan 2018 – Sep 2022

Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.

Provided excellent customer by verifying prices, and directing inquiries.

Maintained cleanliness and safety by removing trash, sweeping, mopping, and reporting hazards.

Enhanced customer satisfaction through prompt and courteous service and efficient item location.

EDUCATION

Brandon High School

2022 Tampa, FL

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